Workflow-as-a-service Market Outlook (2023 to 2033)

In 2023, the global workflow-as-a-service market size reached a total revenue of US$ 5,455.1 million. The market is expected to surge at 9.7% CAGR from 2023 to 2033. It is anticipated to reach around US$ 13,668.5 million by 2033.

Workflow-as-a-service (WaaS) is a type of cloud-based service that enables organizations to automate and manage their business processes. WaaS provides a platform to build, deploy, and manage workflows that automate complex processes and tasks.

A few of these tasks include document approval, customer onboarding, and data integration. WaaS offers a wide range of benefits, including cost savings, scalability, and improved efficiency. Workflow-as-a-service holds around 55% of the total workflow solution market.

WaaS allows organizations to scale their workflow needs up or down quickly and easily. They don’t have to invest in additional hardware or software with this feature. It enables organizations to be agile in responding to market changes or fluctuations in demand.

WaaS providers are responsible for maintaining the security and compliance of their platform, which can be a significant burden for organizations. By using WaaS, organizations can benefit from the security and compliance measures that the provider has in place.

With the rise of remote work in 2020, organizations need to be able to provide their employees with access to their workflow processes from anywhere. WaaS enables employees to access their workflows from any location, on any device, as long as they have an internet connection.

WaaS also automates several manual tasks, enabling organizations to optimize their workflow processes and reduce the time it takes to complete them. It can lead to increased productivity and efficiency.

WaaS can easily scale to meet the needs of businesses of all sizes, from small startups to large enterprises. It further allows them to expand and adapt to changing market conditions without the need for significant investment in infrastructure or IT staff. Businesses can instead use a cloud-based WaaS provider that offers a pay-as-you-go model, allowing them to scale up or down as needed.

Attributes Key Insights
Workflow-as-a-service Market Estimated Size (2023E) US$ 5,455.1 million
Projected Market Valuation (2033F) US$ 13,668.5 million
Value-based CAGR (2023 to 2033) 9.7%
Collective Value Share: Top 5 Vendor Market Share 40%

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How Will Sales of Workflow-as-a-service between 2018 and 2022 Outpace the Demand from 2023 to 2033?

The global workflow-as-a-service industry is expected to surge from 8.7% CAGR between 2018 and 2022 to 9.7% CAGR from 2023 to 2033. Rising need for cloud-based services and growing demand for automation are likely to fuel workflow-as-a-service sales.

Increasing desire for cost-effective solutions is another prominent factor that is anticipated to aid demand. Rising adoption of digital transformation efforts by organizations is also set to boost growth in the market for workflow-as-a-service by 2033.

Rise of sophisticated technologies such as artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA) is projected to propel the workflow-as-a-service industry even further. Growing demand for workflow-as-a-service solutions to optimize corporate processes is likely to drive market expansion.

Top Workflow-as-a-service Market Trends Listed by Future Market Insights (FMI)

  • The workflow-as-a-service industry is driven by an urgent need for organizations to reduce costs, improve efficiency, and increase agility.
  • Adoption of WaaS is being driven by the need to reduce manual processes, automate complex processes, and streamline operations.
  • Digital transformation initiatives are driving the need for workflow automation and increasing integration of multiple systems & applications.
  • Need for scalability and flexibility is also pushing workflow-as-a-service solution demand.
  • Requirement for improved visibility into processes and ability to monitor & track progress are expected to propel demand for workflow-as-a-service solutions.
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Sudip Saha

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Which Factors Might Restrict Workflow-as-a-service Sales?

  • WaaS solutions might have limitations when it comes to customization.
  • A few businesses can prefer to develop their workflow solutions in-house to ensure they meet their specific requirements.
  • WaaS needs to be integrated with other business systems to function correctly which can be a challenge for businesses that already have a complex IT infrastructure in place.
  • The concept of WaaS is relatively new, and several businesses might not be aware of its benefits or how it can help them improve their workflows.
  • Numerous businesses are concerned about the security of their data when using cloud-based services.
  • WaaS solutions can be costly, especially for small and medium-sized businesses that might not have the budget to invest in such services.

Country-wise Insights

Why would the United States Showcase High Workflow-as-a-service Demand?

Presence of Tech-giants like Amazon and Google in the United States to Fuel Workflow-as-a-service Application

The United States has a prominent workflow-as-a-service market share due to the presence of several leading providers in the country. The country is home to few of the world’s most renowned companies such as Microsoft, Amazon, and Google.

These companies have invested heavily in workflow-as-a-service offerings. The United States also has a strong culture of innovation and entrepreneurship. It has enabled the development of new and innovative workflow solutions for businesses.

The country has a large and diverse customer base. It has enabled providers to tailor their services to meet the needs of a wide range of customers. It is projected to help the United States generate a market share of 23.5% in 2023.

Which Factors would Raise Demand for Workflow-as-a-service in India?

Rising Digitization in India to Spur Demand for Workflow-as-a-service Management

Increasing adoption of cloud computing, automation, mobile technology, customer experience management, and digitalization in India are expected to fuel the workflow-as-a-service industry. Cloud access data in the cloud reduces costs and increases efficiency. Automation further helps organizations to reduce their manual processes and increase efficiency.

Mobile technology enables organizations to access their workflow services from anywhere, anytime. Customer experience management helps organizations understand customer needs and provide better services.

Digitalization further enables organizations to automate their processes and increase efficiency. Computing enables businesses to store and analyze data. India is hence projected to exhibit a CAGR of 11.0% during the forecast period.

Why is China Showcasing Exponential Workflow-as-a-service Sales?

Rising Number of Start-ups in China to Augment Need for Cloud-based Workflow Management

The workflow-as-a-service industry in China is expanding rapidly. The market is expected to surge at a CAGR of 11.2% in the forecast period. Its growth is driven by increasing demand for workflow automation and growing number of businesses embracing digital transformation.

Increasing investment in cloud computing and development of mobile applications would contribute to growth. Rising number of start-ups is also driving growth in the China workflow-as-a-service market by 2033.

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Category-wise Insights

Which is the Most Preferred Solution Worldwide?

Workflow-as-a-service Cloud Platforms to Experience High Demand Globally

Workflow-as-a-service (WaaS) cloud platform has a key market share in the global workflow-as-a-service market. It provides a wide range of advantages over traditional on-premise solutions.

WaaS cloud platforms offer a faster time to market and cost savings, as well as scalability, flexibility, and ease of use. They are also more secure, as they provide a secure, managed environment for data and applications.

WaaS cloud platforms are more accessible, as they can be accessed from anywhere with an internet connection. WaaS cloud platforms offer a wide range of features such as automated workflow execution, real-time monitoring, and analytics. The segment hence generated a market share of 64.8% in 2022.

Consulting services, on the other hand, have a prominent market share. They provide a comprehensive suite of services that can help businesses design, implement, and manage their workflow processes.

Consulting services are able to leverage their expertise and experience. They aim to provide customized solutions that are tailored to a company's specific needs.

Consulting services can also provide guidance and support throughout the entire workflow process, right from initial design to implementation and ongoing maintenance. It can help businesses save time and money while ensuring that their workflow systems are optimized for maximum efficiency. The consulting services segment accounted for a share of 44.1% in 2022.

Which Business Workflow Segment is Anticipated to Dominate Globally?

IT & Operations Workflow Management to Witness Surging Need through 2033

The IT & operations workflow management segment is expected to flourish in the WaaS market. Its ability to streamline & automate business processes, reduce errors & costs, and improve customer service would help the segment to expand.

It can also enable organizations to improve operational efficiency, increase productivity, and reduce operational costs. WaaS solutions allow for easier scalability, thereby supporting growth and flexibility as the business needs change.

IT & operations workflow management can further help organizations to become more agile and responsive to changing needs. It would allow them to remain competitive in a rapidly evolving market. The segment is anticipated to witness a CAGR of 11.2% over the forecast period.

Which Enterprise Size Segment would Register Considerable Growth?

Small & Medium Enterprises to Demand Cloud Workflow Applications across the Globe

The small & medium enterprises (SMEs) segment is expected to rise in the market for WaaS due to increasing demand for cost-effective and efficient IT solutions. SMEs are increasingly turning to WaaS solutions to reduce their IT costs and increase their operational efficiency.

WaaS solutions provide SMEs with the ability to access enterprise-level applications and services without the need for costly hardware & software investments. WaaS solutions are often more secure and reliable than traditional IT solutions, which makes them an attractive option for SMEs. The segment is set to witness a CAGR of 10.5% over the forecast period.

Competitive Landscape

The workflow-as-a-service market is highly competitive and fragmented with various vendors offering a wide range of products and services. These companies are continuously innovating, investing in research & development, and introducing new products & services to meet high demands.

For instance:

  • In 2023, Salesforce announced the launch of its new workflow-as-a-service offering. It provides a comprehensive workflow automation solution for businesses.
  • In 2022, Oracle announced the launch of its new cloud-based workflow automation platform, Oracle Workflow Cloud.

Scope of the Report

Attribute Details
Estimated Market Size (2023) US$ 5,455.1 million
Projected Market Valuation (2033) US$ 13,668.5 million
Value-based CAGR (2023 to 2033) 9.7%
Forecast Period 2023 to 2033
Historical Data Available for 2018 to 2022
Market Analysis Value (US$ million)
Key Regions Covered North America; Latin America; Europe; South Asia & Pacific; East Asia; and the Middle East & Africa
Key Countries Covered United States, Canada, Germany, United Kingdom, France, Italy, Spain, Russia, China, Japan, South Korea, India, Australia & New Zealand, Gulf Cooperation Council Countries, Türkiye, and South Africa
Key Segments Covered The solution, Business Workflow, Enterprise Size, Industry, and Region
Key Companies Profiled IBM Corporation; Micro Focus; Ricoh; TrackVia; Flokzu; Bitrix; Zoho; Integrify; KISSFLOW; VIAVI Solutions; Cflow; ProcessMaker; Nintex
Report Coverage Market Forecast, Company Share Analysis, Competition Intelligence, Market Dynamics and Challenges, and Strategic Growth Initiatives

Workflow-as-a-service Market Outlook by Category

By Solution:

  • Cloud Platform
  • Services
    • Consulting Services
    • Deployment & Integration Services
    • Support & Maintenance

By Business Workflow:

  • HR
  • IT & Operations
  • Sales & Marketing
  • Finance & Accounting
  • Customer Service
  • Others

By Enterprise Size:

  • Small & Medium Enterprises (SMEs)
  • Large Enterprises

By Industry:

  • IT & Telecom
  • BFSI
  • Retail
  • Manufacturing
  • Healthcare
  • Education
  • Others

Region:

  • North America
  • Latin America
  • Europe
  • East Asia
  • South Asia & Pacific
  • Middle East & Africa

Frequently Asked Questions

What is the Market Size of the Workflow-as-a-Service Market?

The net worth of the market is US$ 5,455.1 million in 2023.

What will be the Revenue from the Workflow-as-a-Services Market by 2033?

The net revenue is likely to surpass US$ 13,668.5 million by 2033.

What is the Market Growth Outlook for the Workflow-as-a-Service in China?

China is leading the Asia Pacific region and could follow 11.2% CAGR through 2033.

Which is the Dominating Segment in the Global Workflow-as-a-Service Market?

The WaaS cloud platform segment had nearly 64.8% market share in 2022.

Which Type of Application of Workflow-as-a-Service Market is Expected to Drive the Market?

IT & operations applications are expected to drive the market with 11.2% CAGR till 2033.

Table of Content
1. Executive Summary | Workflow-as-a-service Market
    1.1. Global Market Outlook
    1.2. Demand Side Trends
    1.3. Supply Side Trends
    1.4. Analysis and Recommendations
2. Market Overview
    2.1. Market Coverage / Taxonomy
    2.2. Market Definition / Scope / Limitations
3. Key Market Trends
    3.1. Key Trends Impacting the Market
    3.2. Product Innovation / Development Trends
4. Pricing Analysis
    4.1. Pricing Analysis, By Workflow-as-a-service
        4.1.1. Subscription Pricing Model
        4.1.2. Perpetual Licensing
    4.2. Average Pricing Analysis Benchmark
5. Global Market Demand (Value in US$ million) Analysis 2018 to 2022 and Forecast, 2023 to 2033
    5.1. Historical Market Value (US$ Million) Analysis, 2018 to 2022
    5.2. Current and Future Market Value (US$ million) Projections, 2023 to 2033
        5.2.1. Y-o-Y Growth Trend Analysis
        5.2.2. Absolute $ Opportunity Analysis
6. Market Background
    6.1. Macro-Economic Factors
    6.2. Forecast Factors - Relevance & Impact
    6.3. Value Chain
    6.4. COVID-19 Crisis - Impact Assessment
        6.4.1. Current Statistics
        6.4.2. Short-Mid-Long Term Outlook
        6.4.3. Likely Rebound
    6.5. Market Dynamics
        6.5.1. Drivers
        6.5.2. Restraints
        6.5.3. Opportunities
7. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, by Solution
    7.1. Introduction / Key Findings
    7.2. Historical Market Size (US$ million) Analysis By Solution, 2018 to 2022
    7.3. Current and Future Market Size (US$ million) Analysis and Forecast By Solution, 2023 to 2033
        7.3.1. WaaS Cloud Platform
        7.3.2. Services
            7.3.2.1. Consulting Services
            7.3.2.2. Business Workflow & Integration Services
            7.3.2.3. Support & Maintenance
    7.4. Market Attractiveness Analysis By Solution
8. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, by Business Workflow
    8.1. Introduction / Key Findings
    8.2. Historical Market Size (US$ million) Analysis By Business Workflow, 2018 to 2022
    8.3. Current and Future Market Size (US$ million) Analysis and Forecast By Business Workflow, 2023 to 2033
        8.3.1. HR Workflow Management
        8.3.2. IT & Operations Workflow Management
        8.3.3. Sales & Marketing Workflow Management
        8.3.4. Finance & Accounting Workflow Management
        8.3.5. Customer Service Workflow Management
        8.3.6. Others
    8.4. Market Attractiveness Analysis By Business Workflow
9. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Industry
    9.1. Introduction / Key Findings
    9.2. Historical Market Size (US$ million) Analysis By Industry, 2018 to 2022
    9.3. Current and Future Market Size (US$ million) Analysis and Forecast By Industry, 2023 to 2033
        9.3.1. IT & Telecom
        9.3.2. BFSI
        9.3.3. Retail
        9.3.4. Manufacturing
        9.3.5. Healthcare
        9.3.6. Education
        9.3.7. Others
    9.4. Market Attractiveness Analysis By Industry
10. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Enterprise Size
    10.1. Introduction / Key Findings
    10.2. Historical Market Size (US$ million) Analysis By Enterprise Size, 2018 to 2022
    10.3. Current and Future Market Size (US$ million) Analysis and Forecast By Enterprise Size, 2023 – 2033
        10.3.1. Small & Medium Enterprises
        10.3.2. Large Enterprises
    10.4. Market Attractiveness Analysis By Enterprise Size
11. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, by Region
    11.1. Introduction / Key Findings
    11.2. Historical Market Size (US$ million) Analysis By Region, 2018 to 2022
    11.3. Current and Future Market Size (US$ million) Analysis and Forecast By Region, 2023 to 2033
        11.3.1. North America
        11.3.2. Latin America
        11.3.3. Europe
        11.3.4. East Asia
        11.3.5. South Asia Pacific
        11.3.6. Middle East and Africa
    11.4. Market Attractiveness Analysis By Region
12. North America Market Analysis 2018 to 2022 and Forecast 2023 to 2033
    12.1. Introduction
    12.2. Historical Market Size (US$ million) Trend Analysis By Market Taxonomy, 2018 to 2022
    12.3. Current and Future Market Size (US$ million) Forecast By Market Taxonomy, 2023 to 2033
        12.3.1. By Solution
        12.3.2. By Business Workflow
        12.3.3. By Enterprise Size
        12.3.4. By Industry
        12.3.5. By Country
            12.3.5.1. United States
            12.3.5.2. Canada
    12.4. Market Attractiveness Analysis
        12.4.1. By Solution
        12.4.2. By Business Workflow
        12.4.3. By Enterprise Size
        12.4.4. By Industry
        12.4.5. By Country
    12.5. Market Trends
    12.6. Key Market Participants - Intensity Mapping
13. Latin America Market Analysis 2018 to 2022 and Forecast 2023 to 2033
    13.1. Introduction
    13.2. Historical Market Size (US$ million) Trend Analysis By Market Taxonomy, 2018 to 2022
    13.3. Current and Future Market Size (US$ million) Forecast By Market Taxonomy, 2023 to 2033
        13.3.1. By Solution
        13.3.2. By Business Workflow
        13.3.3. By Enterprise Size
        13.3.4. By Industry
        13.3.5. By Country
            13.3.5.1. Brazil
            13.3.5.2. Mexico
            13.3.5.3. Rest of Latin America
    13.4. Market Attractiveness Analysis
        13.4.1. By Solution
        13.4.2. By Business Workflow
        13.4.3. By Enterprise Size
        13.4.4. By Industry
        13.4.5. By Country
14. Europe Market Analysis 2018 to 2022 and Forecast 2023 to 2033
    14.1. Introduction
    14.2. Historical Market Size (US$ million) Trend Analysis By Market Taxonomy, 2018 to 2022
    14.3. Current and Future Market Size (US$ million) Forecast By Market Taxonomy, 2023 to 2033
        14.3.1. By Solution
        14.3.2. By Business Workflow
        14.3.3. By Enterprise Size
        14.3.4. By Industry
        14.3.5. By Country
            14.3.5.1. Germany
            14.3.5.2. Italy
            14.3.5.3. France
            14.3.5.4. United Kingdom
            14.3.5.5. Spain
            14.3.5.6. BENELUX
            14.3.5.7. Russia
            14.3.5.8. Rest of Europe
    14.4. Market Attractiveness Analysis
        14.4.1. By Solution
        14.4.2. By Business Workflow
        14.4.3. By Enterprise Size
        14.4.4. By Industry
        14.4.5. By Country
15. South Asia & Pacific Market Analysis 2018 to 2022 and Forecast 2023 to 2033
    15.1. Introduction
    15.2. Historical Market Size (US$ million) Trend Analysis By Market Taxonomy, 2018 to 2022
    15.3. Current and Future Market Size (US$ million) Forecast By Market Taxonomy, 2023 to 2033
        15.3.1. By Solution
        15.3.2. By Business Workflow
        15.3.3. By Enterprise Size
        15.3.4. By Industry
        15.3.5. By Country
            15.3.5.1. India
            15.3.5.2. Indonesia
            15.3.5.3. Malaysia
            15.3.5.4. Singapore
            15.3.5.5. Australia & New Zealand
            15.3.5.6. Rest of South Asia and Pacific
    15.4. Market Attractiveness Analysis
        15.4.1. By Solution
        15.4.2. By Business Workflow
        15.4.3. By Enterprise Size
        15.4.4. By Industry
        15.4.5. By Country
16. East Asia Market Analysis 2018 to 2022 and Forecast 2023 to 2033
    16.1. Introduction
    16.2. Historical Market Size (US$ million) Trend Analysis By Market Taxonomy, 2018 to 2022
    16.3. Current and Future Market Size (US$ million) Forecast By Market Taxonomy, 2023 to 2033
        16.3.1. By Solution
        16.3.2. By Business Workflow
        16.3.3. By Enterprise Size
        16.3.4. By Industry
        16.3.5. By Country
            16.3.5.1. China
            16.3.5.2. Japan
            16.3.5.3. South Korea
    16.4. Market Attractiveness Analysis
        16.4.1. By Solution
        16.4.2. By Business Workflow
        16.4.3. By Enterprise Size
        16.4.4. By Industry
        16.4.5. By Country
17. Middle East and Africa Market Analysis 2018 to 2022 and Forecast 2023 to 2033
    17.1. Introduction
    17.2. Historical Market Size (US$ million) Trend Analysis By Market Taxonomy, 2018 to 2022
    17.3. Current and Future Market Size (US$ million) Forecast By Market Taxonomy, 2023 to 2033
        17.3.1. By Solution
        17.3.2. By Business Workflow
        17.3.3. By Enterprise Size
        17.3.4. By Industry
        17.3.5. By Country
            17.3.5.1. GCC Countries
            17.3.5.2. Türkiye
            17.3.5.3. South Africa
            17.3.5.4. Rest of Middle East and Africa
    17.4. Market Attractiveness Analysis
        17.4.1. By Solution
        17.4.2. By Business Workflow
        17.4.3. By Enterprise Size
        17.4.4. By Industry
        17.4.5. By Country
18. Key Countries Analysis-Market
    18.1. United States Market Analysis
        18.1.1. By Solution
        18.1.2. By Business Workflow
        18.1.3. By Enterprise Size
        18.1.4. By Industry
    18.2. Canada Market Analysis
        18.2.1. By Solution
        18.2.2. By Business Workflow
        18.2.3. By Enterprise Size
        18.2.4. By Industry
    18.3. Mexico Market Analysis
        18.3.1. By Solution
        18.3.2. By Business Workflow
        18.3.3. By Enterprise Size
        18.3.4. By Industry
    18.4. Brazil Market Analysis
        18.4.1. By Solution
        18.4.2. By Business Workflow
        18.4.3. By Enterprise Size
        18.4.4. By Industry
    18.5. Germany Market Analysis
        18.5.1. By Solution
        18.5.2. By Business Workflow
        18.5.3. By Enterprise Size
        18.5.4. By Industry
    18.6. Italy Market Analysis
        18.6.1. By Solution
        18.6.2. By Business Workflow
        18.6.3. By Enterprise Size
        18.6.4. By Industry
    18.7. France Market Analysis
        18.7.1. By Solution
        18.7.2. By Business Workflow
        18.7.3. By Enterprise Size
        18.7.4. By Industry
    18.8. United Kingdom Market Analysis
        18.8.1. By Solution
        18.8.2. By Business Workflow
        18.8.3. By Enterprise Size
        18.8.4. By Industry
    18.9. Spain Market Analysis
        18.9.1. By Solution
        18.9.2. By Business Workflow
        18.9.3. By Enterprise Size
        18.9.4. By Industry
    18.10. BENELUX Market Analysis
        18.10.1. By Solution
        18.10.2. By Business Workflow
        18.10.3. By Enterprise Size
        18.10.4. By Industry
    18.11. Russia Market Analysis
        18.11.1. By Solution
        18.11.2. By Business Workflow
        18.11.3. By Enterprise Size
        18.11.4. By Industry
    18.12. Rest of Europe Market Analysis
        18.12.1. By Solution
        18.12.2. By Business Workflow
        18.12.3. By Enterprise Size
        18.12.4. By Industry
    18.13. China Market Analysis
        18.13.1. Solution
        18.13.2. Business Workflow
        18.13.3. Enterprise Size
        18.13.4. Industry
    18.14. Japan Market Analysis
        18.14.1. Solution
        18.14.2. Business Workflow
        18.14.3. Enterprise Size
        18.14.4. Industry
    18.15. South Korea Market Analysis
        18.15.1. Solution
        18.15.2. Business Workflow
        18.15.3. Enterprise Size
        18.15.4. Industry
    18.16. India Market Analysis
        18.16.1. Solution
        18.16.2. Business Workflow
        18.16.3. Enterprise Size
        18.16.4. Industry
    18.17. Malaysia Market Analysis
        18.17.1. Solution
        18.17.2. Business Workflow
        18.17.3. Enterprise Size
        18.17.4. Industry
    18.18. Indonesia Market Analysis
        18.18.1. Solution
        18.18.2. Business Workflow
        18.18.3. Enterprise Size
        18.18.4. Industry
    18.19. Singapore Market Analysis
        18.19.1. Solution
        18.19.2. Business Workflow
        18.19.3. Enterprise Size
        18.19.4. Industry
    18.20. Australia and New Zealand Market Analysis
        18.20.1. Solution
        18.20.2. Business Workflow
        18.20.3. Enterprise Size
        18.20.4. Industry
    18.21. GCC Countries Market Analysis
        18.21.1. Solution
        18.21.2. Business Workflow
        18.21.3. Enterprise Size
        18.21.4. Industry
    18.22. Türkiye Market Analysis
        18.22.1. Solution
        18.22.2. Business Workflow
        18.22.3. Enterprise Size
        18.22.4. Industry
    18.23. South Africa Market Analysis
        18.23.1. Solution
        18.23.2. Business Workflow
        18.23.3. Enterprise Size
        18.23.4. Industry
    18.24. Rest of the Middle East and Africa Market Analysis
        18.24.1. Solution
        18.24.2. Business Workflow
        18.24.3. Enterprise Size
        18.24.4. Industry
19. Market Structure Analysis
    19.1. Market Analysis by Tier of Companies
    19.2. Market Share Analysis of Top Players
    19.3. Market Presence Analysis
20. Competition Analysis
    20.1. Competition Dashboard
    20.2. Competition Benchmarking
    20.3. Competition Deep Dive
        20.3.1. IBM Corporation
            20.3.1.1. Business Overview
            20.3.1.2. Solution Portfolio
            20.3.1.3. Profitability by Market Segments (Business Segments/Region)
            20.3.1.4. Key Strategy & Developments
        20.3.2. Micro Focus
            20.3.2.1. Business Overview
            20.3.2.2. Solution Portfolio
            20.3.2.3. Profitability by Market Segments (Business Segments/Region)
            20.3.2.4. Key Strategy & Developments
        20.3.3. TrackVia
            20.3.3.1. Business Overview
            20.3.3.2. Solution Portfolio
            20.3.3.3. Profitability by Market Segments (Business Segments/Region)
            20.3.3.4. Key Strategy & Developments
        20.3.4. Flokzu
            20.3.4.1. Business Overview
            20.3.4.2. Solution Portfolio
            20.3.4.3. Profitability by Market Segments (Business Segments/Region)
            20.3.4.4. Key Strategy & Developments
        20.3.5. Bitrix
            20.3.5.1. Business Overview
            20.3.5.2. Solution Portfolio
            20.3.5.3. Profitability by Market Segments (Business Segments/Region)
            20.3.5.4. Key Strategy & Developments
        20.3.6. Zoho
            20.3.6.1. Business Overview
            20.3.6.2. Solution Portfolio
            20.3.6.3. Profitability by Market Segments (Business Segments/Region)
            20.3.6.4. Key Strategy & Developments
        20.3.7. Integrify
            20.3.7.1. Business Overview
            20.3.7.2. Solution Portfolio
            20.3.7.3. Profitability by Market Segments (Business Segments/Region)
            20.3.7.4. Key Strategy & Developments
        20.3.8. KISSFLOW
            20.3.8.1. Business Overview
            20.3.8.2. Solution Portfolio
            20.3.8.3. Profitability by Market Segments (Business Segments/Region)
            20.3.8.4. Key Strategy & Developments
        20.3.9. VIAVI Solutions
            20.3.9.1. Business Overview
            20.3.9.2. Solution Portfolio
            20.3.9.3. Profitability by Market Segments (Business Segments/Region)
            20.3.9.4. Key Strategy & Developments
        20.3.10. Cflow
            20.3.10.1. Business Overview
            20.3.10.2. Solution Portfolio
            20.3.10.3. Profitability by Market Segments (Business Segments/Region)
            20.3.10.4. Key Strategy & Developments
        20.3.11. ProcessMaker
            20.3.11.1. Business Overview
            20.3.11.2. Solution Portfolio
            20.3.11.3. Profitability by Market Segments (Business Segments/Region)
            20.3.11.4. Key Strategy & Developments
        20.3.12. Nintex
            20.3.12.1. Business Overview
            20.3.12.2. Solution Portfolio
            20.3.12.3. Profitability by Market Segments (Business Segments/Region)
            20.3.12.4. Key Strategy & Developments
21. Assumptions and Acronyms Used
22. Research Methodology
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