Unified Communication as a Service (UCaaS) Market Outlook (2023 to 2033)

The Unified Communication as a Service (UCaaS) market revenue totaled US$ 28.5 Billion in 2023, according to Future Market Insights (FMI) analysis. Rising at a CAGR of 14.7% between 2023 and 2033, the overall market is expected to reach US$ 112.6 Billion by 2033.

The demand for UCaaS solutions will accelerate with the top 5 providers holding around 40% of the total market in 2023.

Newly released data on the UCaaS demand outlook indicates 13% y-o-y growth in 2023. Among industry verticals, the share held by the BFSI sector will remain the highest among all. However, the IT & telecom segment will grow at 18.5% CAGR through the assessment period.

Report Attributes Details
UCaaS Market Size Value in 2023 USD 28.5 Billion
UCaaS Market Forecast Value by 2033 USD 112.6 Billion
Global Growth Rate (2023 to 2033) 14.7%
Forecast Period 2023 to 2033

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Market Prospects Turn Positive as Modern Work Culture Evolves

New-age technologies such as smartphones and laptops have been found critical workplace utilities. This is especially true in the case of remote working, wherein the workforce is spread out globally. Huge conglomerates are adopting policies such as ‘bring your own device’, bolstering market outlook.

By harnessing the potential of new-age media, enterprises are attempting to promote seamless internal communication while minimalizing the costs incurred. A recent survey revealed that more than eighty percent of modern conglomerates are encouraging employees to bring their own devices to the workplace.

The market is expected to rake in big numbers during the forecast period, driven by critical applications across enterprises.

Minimal Cost & Substantial Output Work to Market’s Advantage

In comparison to other PBX systems, UcaaS is preferred by companies due to its minimal Total Cost of Ownership (TCO).In the current era, initial costs stand as a major deterrent to the adoption of advanced communication and data management systems. However, UcaaS manufacturers have resolved this concern through the implementation of a monthly payment system coupled with an externally hosted software infrastructure.

This substantially reduces the cost and effort involved in maintaining sophisticated server systems at the office. Furthermore, it ensures seamless connectivity within the internal employee network around the clock without hindrances. This aids in improving employees’ work-life and cutting down on unnecessary travel expenses.

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Cyber Security Issues On the Rise: Measures Needed to Protect Sensitive Consumer Data

The transmission and processing of data through UcaaS solutions, come with the heavy burden of maintaining robust cyber security. Thoroughly monitored data centers are a mandate for UcaaS implementation. Unfortunately, the inability of service providers to maintain a robust data system has caused havoc time and again. If cyber security norms aren’t abided by, it could lead to hampering and leakage of sensitive internal data.

With third-party hosted data centers on the rise, consumers are turning weary of trusting UcaaS providers with their critical data.

UCaaS Demand Outlook 2017 to 2022 Compared to 2023-2033 Forecast

Increasing demand for UCaaS from large as well as small and medium enterprises (SMEs) can be attributed to the proliferation of mobility and Bring Your Own Device (BYOD) trends. The UCaaS demand is estimated to rise at 14.7% CAGR between 2023 and 2033 in comparison to the 11.8% CAGR registered from 2017 to 2022.

Since its inception, unified communications (UC), has emerged as a cost-effective solution for various industries, such as healthcare, retail & CPG, and BFSI among others. For savvy IT and business leaders, present-day communications are already in the cloud. With the rise of 100% remote workforces, virtual teams need to be totally integrated, so they can connect and collaborate with all the tools necessary to do their jobs.

Unified Communications as a Service (UCaaS) delivers on that vision with resilient, cloud-based solutions that can be deployed more quickly - and for less - than an on-premises solution.

Short Term (2023 to 2026): The implementation of hosted solutions by enterprises to reduce costs and improve productivity is creating growth opportunities for the UCaaS market. Also, the advantages of UCaaS over Unified Communication in terms of ROI, business continuity, speed, and flexibility are the factors increasing the popularity of UCaaS solutions. The advent of cloud-based unified communication solutions such as RingCentral and Mitel Networks Corporation is shaping the way organizations manage their communication networks.

Medium Term (2026 to 2029): Mid-term prospects are impacted by the adoption of advanced technologies such as AI and machine learning. The penetration of these technologies is expected to substantially rise during this phase. Through advancements in real-time connectivity technologies and virtual connectivity, the consumer base could be augmented. Additional features such as intelligent chatbots and seamless visual connectivity are also expected to show improvement.

Long Term (2029 to 2033): Towards the end of the forecast period, the public sector and hospitality sectors could emerge as lucrative end-user segments. The application of technologies such as intelligent chatbots, AI analytics, and automation tools is critical to these sectors. Owing to rising digitization in these sectors, adoption of UcaaS is expected to be substantially high, as per the long-term market analysis.

The global UCaaS growth scenario is anticipated to witness an increase in revenue from ~US$ 28.5 Billion in 2023 to ~US$ 112.6 Billion by 2033.

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How is the Rise in Demand for Remote Solutions shaping Growth?

UCaaS has been at the center stage as the adoption of cloud solutions and services is increasing with each passing year. The demand for UCaaS is rising as businesses around the globe are looking to have more unified communications capabilities to ensure their ability to get work done and to acknowledge the cost and productivity benefits of cloud communications.

In the past few years, the continuous digitizing of workspaces has increased the demand for remote solutions which is further creating opportunities for the implementation of UCaaS solutions.

Besides this, the rising demand for mobile devices, applications, and a variety of collaboration tools is enabling employees to connect across geographies, platforms, and devices. This further is transforming IT consumption trends and increasing the adoption of cloud computing and UCaaS solutions.

Unified Communication as a Service (UCaaS) Market Country-wise Insights

How big is the Opportunity for UCaaS Adoption in the USA?

North America is predicted to remain one of the most attractive markets during the forecast period, according to Future Market Insights. According to the study, the USA is expected to account for more than 85% of the North American share through 2033.

The UCaaS demand in the USA is projected to offer the most lucrative opportunity for revenue generation over the forecast period. The presence of various key players in the USA and the proliferation of trends such as Work from Home (WFH) and Bring-Your-Own-Device (BYOD) are some of the key factors encouraging the adoption of UCaaS solutions in the country.

Moreover, increasing investments in digitizing IT infrastructure, the rising popularity of cloud-based communication solutions, growing mobile workers, and the continuous increase in penetration of smart devices are some of the significant elements to segment the growth of UCaaS solutions in the USA

During the forecast period, the USA market is projected to grow at a CAGR of 10.8% to reach a valuation of USD 21.1 by 2033.

Why is Demand for UCaaS Increasing in ASEAN Countries?

Demand for UCaaS platforms in ASEAN countries is expected to rise at nearly 20% CAGR over the forecast period owing to the growing remote workforce and continued digitization of work culture in these economies.

The presence of an increasing number of AI development hubs in various ASEAN countries, such as Singapore and others has resulted in a surge in the number of startups that offer AI-related services to clients across the globe.

Furthermore, the rapid penetration of smartphones and an aggressive rollout of high-speed internet at affordable tariffs in the region are y encouraging enterprises to opt for UCaaS solutions to allow people to work remotely.

This is typically driving the adoption of UCaaS solutions and platforms in the region and is expected to contribute to the overall demand during the forecast period.

As per the report, ASEAN countries are recognized as a primary industry, and it holds a major revenue share of 55.0% in 2023.

How is the United Kingdom Contributing to the UCaaS Sales?

Demand for UCaaS solutions in the United Kingdom is estimated to total US$ 7.2 Billion by 2033. Expansion of the retail industry in the United Kingdom, together with the presence of major players such as 8x8, a USA-based company, which is among the leading UCaaS providers has positively influenced market growth.

The company has expanded significantly in the Europe market, by making two major acquisitions of UK-based enterprises. Furthermore, several network providers in the United Kingdom are likely to discontinue integrated digital network services, resulting in the migration of carriers and customers towards IP connectivity services.

This major shift is driving the adoption of next-generation business communication solutions, such as UCaaS solutions and hosted private branch exchange (PBX), thereby propelling significant growth in the United Kingdom

During the forecast period, the United Kingdom market is expected to grow at a CAGR of 17.9%

Region North America
Country United States
CAGR 10.8%
Market Value (2033) US$ 21.1 Billion
Region Europe
Country United Kingdom
CAGR 17.9%
Market Value (2033) US$ 7.2 Billion
Region Asia Pacific
Country China
CAGR 13.5% 
Market Value (2033) US$ 9.4 Billion 
Region Asia Pacific
Country Japan
CAGR 17.4%
Market Value (2033) US$ 9.3 Billion
Region Asia Pacific
Country South Korea
CAGR 14.7%
Market Value (2033) US$ 4.4 Billion

Unified Communication as a Service (UCaaS) Market Category-wise Insights

Why is the Demand for Integrated UCaaS Platforms/Suite Continuously Rising?

Based on software, an integrated UCaaS platform/suite is expected to contribute nearly 67% of the overall share in 2023. UCaaS platforms provide a broad range of communication and collaboration applications and services in the cloud. The three main capability areas that UCaaS solutions cover are: voice/VoIP, audio and video conferencing, and instant messaging/chat. Many vendors also include team collaboration features, such as screen sharing or real-time document editing.

As a result, UCaaS platforms have become mainstream and are fast becoming the ultimate business communications technology of choice. This allows developers to add even more capability to the platform, facilitating its growth along with that of businesses. These elements are estimated to create new growth avenues for integrated UCaaS platforms during the forecast period.

Why is UCaaS Application Higher in Large Enterprises than in SMEs?

The large enterprise segment accounted for more than half of the overall demand for UCaaS in 2023. Contract and remote work are increasingly common, offering enterprises the agility to be responsive as well as strategic in order to maintain an edge in the marketplace.

Driven by the disruption, the B2B market has seen an influx of communication tools to cover every type of interaction conceivable. Companies use a range of different communication platforms and performance measurement tools to connect and align their diverse global workforce.

UCaaS supports flexible working and keeps a disparate global workforce connected, maintaining high productivity regardless of geographical location. Moreover, UCaaS works in collaboration with existing workplace applications such as video calling and messaging and integrates with a range of tools. Therefore, enterprises undergoing digital transformation have transitioned their communications stacks to the cloud to consolidate their tools and take advantage of improvements in efficiency.

During the forecast period, the large enterprises segment is projected to register a CAGR of 11.1%.

How is Application in IT & Telecom Sector Supporting Growth?

The IT & telecom sector is expected to expand at an impressive CAGR of 18.5% between 2023 and 2033. Incumbents of the IT & telecom industry often have to work with high-profile clients, such as federal organizations and government departments, which calls for an efficient and secure exchange of information.

Also, the strong emphasis of several IT & telecom companies to roll out more efficient collaboration tools among their globally-distributed teams is driving the need to deploy UCaaS solutions. Thus, the growing need for privacy protection, data security, and seamless workplace integration is driving the adoption of UCaaS solutions by IT & telecom organizations.

Leading Start-ups to Lookout For

Start-up Company Simmplr
Country United States
Description The startup aims to promote seamless employee engagement. It allows employees in diverse locations and departments to easily connect and coordinate with one another.
Start-up Company Illumy
Country United States
Description Launched by a UcaaS veteran, Illumy is a startup developing advanced cloud communications to amalgamate email, messaging, group chat, voice, video, and phone for a single point cloud-based easy access. This helps clients avoid the hassle of switching between accounts and different application interfaces

As the Market Grows Crowded, Key players Aim to Enhance Efficiency

Intense competition and growing customer expectations are creating a storm in the global UCaaS market which is compelling solution providers to innovate and improve customer engagement. The accelerated shift by customers to cloud communication is creating a demand for enhanced user productivity and flexibility and is creating opportunities for advanced communications and collaboration tools.

Key Players and Recent Market Developments

Company Sangoma Technologies
Details Founded in 1984, it is a global leader in providing Communication as a Service solutions.
Recent Developments In March 2022, Sangoma Technologies Corporation acquired NetFortris Corporation, which is also an UCaaS, and cloud-based solutions provider. This was to enhance the cloud-based servicing capabilities of Sanhgoma through MSP integration
Company Ericsson
Details It is a Swedish multinational company focusing on networking and communication. They provide software and services in ICT, including 5G, 45, and 3G related.
Recent Developments In July 2022, Ericsson acquired Vonage Holdings Corp., which is a UCaaS and CCaaS provider. This was to enhance its existing mobile network capabilities. As a result, Ericsson now has advanced communications solutions such as CPaaS, CCaaS, and UCaaS.
Company Microsoft
Details It is an American conglomerate known for manufacturing its brand of software, electronics, personal computers, and other devices. Its key software products include Windows OS, Microsoft Office, and Edge browsers.
Recent Developments In March 2022, Microsoft announced the launch of Microsoft Teams Connect shared channels, which integrates Microsoft 365 Business, Enterprise, and Education subscriptions. This enables users to invite someone to a channel without adding them to a team.
Company 8 x 8
Details It is a leading SaaS provider for chat, video, and voice as well as API solutions for enterprises. All the services are centrally powered by an integrated cloud communication platform. This enables employees scattered around the globe to seamlessly connect with one another.
Recent Developments In May 2021, 8x8, Inc. announced Experience Communications as a Service (XCaaS), a cloud communications deployment model that erases the boundary between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). With XCaaS, organizations can support the communications requirements of all employees as they work together to deliver differentiated customer experiences.

Other Key Players

  • Cisco Systems, Inc.
  • Google LLC
  • LogMeIn Inc.
  • RingCentral, Inc.
  • Mitel Networks Corporation
  • Fuze Inc.
  • Windstream Holdings, Inc.
  • ALE International
  • DIALPAD, INC.
  • Verizon Communications Inc.
  • NTT Communications Corporation
  • Vonage
  • Masergy Communications, Inc.
  • Avaya Inc.

UCaaS Outlook by Category

By Solution, UCaaS Solutions are segmented as:

  • Software
    • Integrated UCaaS Platform/Suite
    • Standalone Solutions
      • Audio & Video Conferencing
      • Hosted IP Telephony/VoIP
      • Collaboration Platform
      • Unified Messaging
  • Services
    • Professional Services
      • Integration & Deployment Service
      • Consulting Services
      • Support & Maintenance
    • Managed Services

By Enterprise Size, UCaaS Outlook is segmented as:

  • Small and Medium Enterprises (SMEs)
  • Large Enterprises

By Vertical, UCaaS Demand is segmented as:

  • BFSI
  • IT & Telecom
  • Healthcare
  • Retail & CPG
  • Travel & Hospitality
  • Transportation & Logistics
  • Military & Defense
  • Others

By Region, UCaaS Sales are segmented as:

  • North America
  • Latin America
  • Europe
  • East Asia
  • South Asia & Pacific
  • Middle East and Africa (MEA)

Frequently Asked Questions

How big is the market?

The market is valued at US$ 28.5 million in 2023.

What are key trends in the market?

BYOD and mobility are key trends in the market.

What is the CAGR from 2023 to 2033?

A CAGR of 14.7% is expected from 2023 to 2033.

What will be the market value in 2033?

The market is expected to reach US$ 112.6 billion by 2033.

What is the market share of the top 5 providers?

The top 5 producers hold a market share of 40%.

What is the Current Market Valuation?

The market is estimated to secure a valuation of US$ 28.5 billion in 2023.

What is the Growth Potential of the Unified Communication as a Service (UCaaS) Market?

The growth potential of the market is 14.7% CAGR through 2033.

What is the Projected Size of the Market by 2033?

The global market size is likely to reach US$ 112.6 billion by 2033.

Who are the Key Players in the UCaaS Market?

Fuze Inc., Vonage, and Avaya Inc. are the key market players.

Why are ASEAN Countries Considered a Promising Market for UCaaS?

Rising remote workforce and digital work culture boost demand in these nations.

Table of Content

1. Executive Summary | Unified Communication as a Service (UCaaS) Market

    1.1. Global Market Outlook

    1.2. Demand Side Trends

    1.3. Supply Side Trends

    1.4. Analysis and Recommendations

2. Market Overview

    2.1. Market Coverage / Taxonomy

    2.2. Market Definition / Scope / Limitations

3. Key Market Trends

    3.1. Key Trends Impacting the Market

    3.2. Solution Innovation / Development Trends

4. UCaaS - Pricing Analysis

    4.1. Pricing Analysis, By Solution

    4.2. Average Pricing Analysis Benchmark

5. COVID-19 Pandemic Crisis Impact Analysis

    5.1. Impact of COVID-19 Pandemic Crisis on UCaaS Demand

        5.1.1. Pre-COVID-19 Growth Analysis

        5.1.2. Post-COVID-19 Impact Analysis

    5.2. Expected Recovery Scenario (Short-term / Mid-term / Long-term)

    5.3. Key Action Points for UCaaS Solution Providers

6. Market Structure Analysis

    6.1. Market Analysis by Tier of Companies

    6.2. Market Share Analysis of Top Players

    6.3. Market Presence Analysis

        6.3.1. Regional footprint by Players

        6.3.2. Solution footprint by Players

        6.3.3. Channel footprint by Players

7. Global Market Demand (in Value in US$ Million) Analysis 2018 to 2022 and Forecast, 2023 to 2033

    7.1. Historical Market Value (US$ Million) Analysis, 2018 to 2022

    7.2. Current and Future Market Value (US$ Million) Projections, 2023 to 2033

        7.2.1. Y-o-Y Growth Trend Analysis

        7.2.2. Absolute $ Opportunity Analysis

8. Market Background

    8.1. Macro-Economic Factors

        8.1.1. Global GDP Growth Outlook

        8.1.2. Global Internet Penetration Trends

        8.1.3. Global IT Services Growth

    8.2. Forecast Factors - Relevance & Impact

        8.2.1. Economic Impact of COVID-19 Outbreak

        8.2.2. Historic Growth Rate of UCaaS Vendors

        8.2.3. ICT Spending

        8.2.4. Cloud Computing Industry Outlook

    8.3. Value Chain

    8.4. Market Dynamics

        8.4.1. Drivers

        8.4.2. Restraints

        8.4.3. Opportunities

9. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, by Solution

    9.1. Introduction / Key Findings

    9.2. Historical Market Size (US$ Million) Analysis By Solution, 2018 to 2022

    9.3. Current and Future Market Size (US$ Million) Analysis and Forecast By Solution, 2023 – 2033

        9.3.1. Software

            9.3.1.1. Integrated UCaaS Platform/Suite

            9.3.1.2. Standalone Solutions

                9.3.1.2.1. Audio & Video Conferencing

                9.3.1.2.2. Hosted IP Telephony/VoIP

                9.3.1.2.3. Collaboration Platform

                9.3.1.2.4. Unified Messaging

        9.3.2. Services

            9.3.2.1. Professional Services

                9.3.2.1.1. Integration & Deployment Service

                9.3.2.1.2. Consulting Services

                9.3.2.1.3. Support & Maintenance

            9.3.2.2. Managed Services

    9.4. Market Attractiveness Analysis By Solution

10. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, by Enterprise Size

    10.1. Introduction / Key Findings

    10.2. Historical Market Size (US$ Million) Analysis By Enterprise Size, 2018 to 2022

    10.3. Current and Future Market Size (US$ Million) Analysis and Forecast By Enterprise Size, 2023 to 2033

        10.3.1. Small and Medium Enterprises (SMEs)

        10.3.2. Large Enterprises

    10.4. Market Attractiveness Analysis By Enterprise Size

11. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, by Vertical

    11.1. Introduction / Key Findings

    11.2. Historical Market Size (US$ Million) Analysis By Vertical, 2018 to 2022

    11.3. Current and Future Market Size (US$ Million) Analysis and Forecast By Vertical, 2023 to 2033

        11.3.1. BFSI

        11.3.2. IT & Telecom

        11.3.3. Healthcare

        11.3.4. Retail & CPG

        11.3.5. Travel & Hospitality

        11.3.6. Transportation & Logistics

        11.3.7. Military & Defence

        11.3.8. Others

    11.4. Market Attractiveness Analysis By Vertical

12. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, by Region

    12.1. Introduction / Key Findings

    12.2. Historical Market Size (US$ Million) Analysis By Region, 2018 to 2022

    12.3. Current and Future Market Size (US$ Million) Analysis and Forecast By Region, 2023 to 2033

        12.3.1. North America

        12.3.2. Latin America

        12.3.3. Europe

        12.3.4. East Asia

        12.3.5. South Asia & Pacific

        12.3.6. Middle East & Africa (MEA)

    12.4. Market Attractiveness Analysis By Region

13. North America Market Analysis 2018 to 2022 and Forecast 2023 to 2033

    13.1. Introduction

    13.2. Historical Market Size (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022

    13.3. Current and Future Market Size (US$ Million) Forecast By Market Taxonomy, 2023 to 2033

        13.3.1. By Solution

        13.3.2. By Enterprise Size

        13.3.3. By Vertical

        13.3.4. By Country

            13.3.4.1. USA

            13.3.4.2. Canada

    13.4. Market Attractiveness Analysis

        13.4.1. By Solution

        13.4.2. By Enterprise Size

        13.4.3. By Vertical

        13.4.4. By Country

    13.5. Market Trends

    13.6. Key Market Participants - Intensity Mapping

14. Latin America Market Analysis 2018 to 2022 and Forecast 2023 to 2033

    14.1. Introduction

    14.2. Historical Market Size (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022

    14.3. Current and Future Market Size (US$ Million) Forecast By Market Taxonomy, 2023 to 2033

        14.3.1. By Solution

        14.3.2. By Enterprise Size

        14.3.3. By Vertical

        14.3.4. By Country

            14.3.4.1. Brazil

            14.3.4.2. Mexico

            14.3.4.3. Rest of Latin America

    14.4. Market Attractiveness Analysis

        14.4.1. By Solution

        14.4.2. By Enterprise Size

        14.4.3. By Vertical

        14.4.4. By Country

    14.5. Market Trends

    14.6. Key Market Participants - Intensity Mapping

15. Europe Market Analysis 2018 to 2022 and Forecast 2023 to 2033

    15.1. Introduction

    15.2. Historical Market Size (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022

    15.3. Current and Future Market Size (US$ Million) Forecast By Market Taxonomy, 2023 to 2033

        15.3.1. By Solution

        15.3.2. By Enterprise Size

        15.3.3. By Vertical

        15.3.4. By Country

            15.3.4.1. Germany

            15.3.4.2. Italy

            15.3.4.3. France

            15.3.4.4. UK

            15.3.4.5. Spain

            15.3.4.6. BENELUX

            15.3.4.7. Russia

            15.3.4.8. Rest of Europe

    15.4. Market Attractiveness Analysis

        15.4.1. By Solution

        15.4.2. By Enterprise Size

        15.4.3. By Vertical

        15.4.4. By Country

    15.5. Market Trends

    15.6. Key Market Participants - Intensity Mapping

16. East Asia Market Analysis 2018 to 2022 and Forecast 2023 to 2033

    16.1. Introduction

    16.2. Historical Market Size (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022

    16.3. Current and Future Market Size (US$ Million) Forecast By Market Taxonomy, 2023 to 2033

        16.3.1. By Solution

        16.3.2. By Enterprise Size

        16.3.3. By Vertical

        16.3.4. By Country

            16.3.4.1. China

            16.3.4.2. Japan

            16.3.4.3. South Korea

    16.4. Market Attractiveness Analysis

        16.4.1. By Solution

        16.4.2. By Enterprise Size

        16.4.3. By Vertical

        16.4.4. By Country

    16.5. Market Trends

    16.6. Key Market Participants - Intensity Mapping

17. South Asia & Pacific Market Analysis 2018 to 2022 and Forecast 2023 to 2033

    17.1. Introduction

    17.2. Historical Market Size (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022

    17.3. Current and Future Market Size (US$ Million) Forecast By Market Taxonomy, 2023 to 2033

        17.3.1. By Solution

        17.3.2. By Enterprise Size

        17.3.3. By Vertical

        17.3.4. By Country

            17.3.4.1. India

            17.3.4.2. Thailand

            17.3.4.3. Indonesia

            17.3.4.4. Malaysia

            17.3.4.5. Oceania

            17.3.4.6. Rest of South Asia & Pacific

    17.4. Market Attractiveness Analysis

        17.4.1. By Solution

        17.4.2. By Enterprise Size

        17.4.3. By Vertical

        17.4.4. By Country

    17.5. Market Trends

    17.6. Key Market Participants - Intensity Mapping

18. Middle East and Africa Market Analysis 2018 to 2022 and Forecast 2023 to 2033

    18.1. Introduction

    18.2. Historical Market Size (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022

    18.3. Current and Future Market Size (US$ Million) Forecast By Market Taxonomy, 2023 to 2033

        18.3.1. By Solution

        18.3.2. By Enterprise Size

        18.3.3. By Vertical

        18.3.4. By Country

            18.3.4.1. GCC Countries

            18.3.4.2. Turkey

            18.3.4.3. Northern Africa

            18.3.4.4. South Africa

            18.3.4.5. Rest of Middle East and Africa

    18.4. Market Attractiveness Analysis

        18.4.1. By Solution

        18.4.2. By Enterprise Size

        18.4.3. By Vertical

        18.4.4. By Country

    18.5. Market Trends

    18.6. Key Market Participants - Intensity Mapping

19. Key Countries Analysis- Market

    19.1. USA Market Analysis

        19.1.1. By Solution

        19.1.2. By Enterprise Size

        19.1.3. By Vertical

    19.2. Canada Market Analysis

        19.2.1. By Solution

        19.2.2. By Enterprise Size

        19.2.3. By Vertical

    19.3. Mexico Market Analysis

        19.3.1. By Solution

        19.3.2. By Enterprise Size

        19.3.3. By Vertical

    19.4. Brazil Market Analysis

        19.4.1. By Solution

        19.4.2. By Enterprise Size

        19.4.3. By Vertical

    19.5. Germany Market Analysis

        19.5.1. By Solution

        19.5.2. By Enterprise Size

        19.5.3. By Vertical

    19.6. Italy Market Analysis

        19.6.1. By Solution

        19.6.2. By Enterprise Size

        19.6.3. By Vertical

    19.7. France Market Analysis

        19.7.1. By Solution

        19.7.2. By Enterprise Size

        19.7.3. By Vertical

    19.8. UK Market Analysis

        19.8.1. By Solution

        19.8.2. By Enterprise Size

        19.8.3. By Vertical

    19.9. Spain Market Analysis

        19.9.1. By Solution

        19.9.2. By Enterprise Size

        19.9.3. By Vertical

    19.10. BENELUX Market Analysis

        19.10.1. By Solution

        19.10.2. By Enterprise Size

        19.10.3. By Vertical

    19.11. Russia Market Analysis

        19.11.1. By Solution

        19.11.2. By Enterprise Size

        19.11.3. By Vertical

    19.12. China Market Analysis

        19.12.1. By Solution

        19.12.2. By Enterprise Size

        19.12.3. By Vertical

    19.13. Japan Market Analysis

        19.13.1. By Solution

        19.13.2. By Enterprise Size

        19.13.3. By Vertical

    19.14. South Korea Market Analysis

        19.14.1. By Solution

        19.14.2. By Enterprise Size

        19.14.3. By Vertical

    19.15. India Market Analysis

        19.15.1. By Solution

        19.15.2. By Enterprise Size

        19.15.3. By Vertical

    19.16. ASEAN Market Analysis

        19.16.1. By Solution

        19.16.2. By Enterprise Size

        19.16.3. By Vertical

    19.17. Australia and New Zealand Market Analysis

        19.17.1. By Solution

        19.17.2. By Enterprise Size

        19.17.3. By Vertical

    19.18. GCC Countries Market Analysis

        19.18.1. By Solution

        19.18.2. By Enterprise Size

        19.18.3. By Vertical

    19.19. Turkey Market Analysis

        19.19.1. By Solution

        19.19.2. By Enterprise Size

        19.19.3. By Vertical

    19.20. South Africa Market Analysis

        19.20.1. By Solution

        19.20.2. By Enterprise Size

        19.20.3. By Vertical

20. Competition Analysis

    20.1. Competition Dashboard

    20.2. Key Strategy, By Competition

    20.3. Competition Deep Dive

        20.3.1. 8x8, Inc.

            20.3.1.1. Business Overview

            20.3.1.2. Solution Portfolio

            20.3.1.3. Profitability by Market Segments (Business Segment/Region)

            20.3.1.4. Market Development

            20.3.1.5. Strategy Overview

                20.3.1.5.1. Marketing Strategy

                20.3.1.5.2. Solution Strategy

        20.3.2. Cisco Systems, Inc.

            20.3.2.1. Business Overview

            20.3.2.2. Solution Portfolio

            20.3.2.3. Profitability by Market Segments (Business Segment/Region)

            20.3.2.4. Market Development

            20.3.2.5. Strategy Overview

                20.3.2.5.1. Marketing Strategy

                20.3.2.5.2. Solution Strategy

        20.3.3. Google LLC

            20.3.3.1. Business Overview

            20.3.3.2. Solution Portfolio

            20.3.3.3. Profitability by Market Segments (Business Segment/Region)

            20.3.3.4. Market Development

            20.3.3.5. Strategy Overview

                20.3.3.5.1. Marketing Strategy

                20.3.3.5.2. Solution Strategy

        20.3.4. Microsoft Corporation

            20.3.4.1. Business Overview

            20.3.4.2. Solution Portfolio

            20.3.4.3. Profitability by Market Segments (Business Segment/Region)

            20.3.4.4. Market Development

            20.3.4.5. Strategy Overview

                20.3.4.5.1. Marketing Strategy

                20.3.4.5.2. Solution Strategy

        20.3.5. LogMeIn Inc.

            20.3.5.1. Business Overview

            20.3.5.2. Solution Portfolio

            20.3.5.3. Profitability by Market Segments (Business Segment/Region)

            20.3.5.4. Market Development

            20.3.5.5. Strategy Overview

                20.3.5.5.1. Marketing Strategy

                20.3.5.5.2. Solution Strategy

        20.3.6. RingCentral, Inc.

            20.3.6.1. Business Overview

            20.3.6.2. Solution Portfolio

            20.3.6.3. Profitability by Market Segments (Business Segment/Region)

            20.3.6.4. Market Development

            20.3.6.5. Strategy Overview

                20.3.6.5.1. Marketing Strategy

                20.3.6.5.2. Solution Strategy

        20.3.7. Mitel Networks Corporation

            20.3.7.1. Business Overview

            20.3.7.2. Solution Portfolio

            20.3.7.3. Profitability by Market Segments (Business Segment/Region)

            20.3.7.4. Market Development

            20.3.7.5. Strategy Overview

                20.3.7.5.1. Marketing Strategy

                20.3.7.5.2. Solution Strategy

        20.3.8. Fuze Inc.

            20.3.8.1. Business Overview

            20.3.8.2. Solution Portfolio

            20.3.8.3. Profitability by Market Segments (Business Segment/Region)

            20.3.8.4. Market Development

            20.3.8.5. Strategy Overview

                20.3.8.5.1. Marketing Strategy

                20.3.8.5.2. Solution Strategy

        20.3.9. Windstream Holdings, Inc.

            20.3.9.1. Business Overview

            20.3.9.2. Solution Portfolio

            20.3.9.3. Profitability by Market Segments (Business Segment/Region)

            20.3.9.4. Market Development

            20.3.9.5. Strategy Overview

                20.3.9.5.1. Marketing Strategy

                20.3.9.5.2. Solution Strategy

        20.3.10. ALE International

            20.3.10.1. Business Overview

            20.3.10.2. Solution Portfolio

            20.3.10.3. Profitability by Market Segments (Business Segment/Region)

            20.3.10.4. Market Development

            20.3.10.5. Strategy Overview

                20.3.10.5.1. Marketing Strategy

                20.3.10.5.2. Solution Strategy

        20.3.11. DIALPAD, INC.

            20.3.11.1. Business Overview

            20.3.11.2. Solution Portfolio

            20.3.11.3. Profitability by Market Segments (Business Segment/Region)

            20.3.11.4. Market Development

            20.3.11.5. Strategy Overview

                20.3.11.5.1. Marketing Strategy

                20.3.11.5.2. Solution Strategy

        20.3.12. Verizon Communications Inc.

            20.3.12.1. Business Overview

            20.3.12.2. Solution Portfolio

            20.3.12.3. Profitability by Market Segments (Business Segment/Region)

            20.3.12.4. Market Development

            20.3.12.5. Strategy Overview

                20.3.12.5.1. Marketing Strategy

                20.3.12.5.2. Solution Strategy

        20.3.13. NTT Communications Corporation

            20.3.13.1. Business Overview

            20.3.13.2. Solution Portfolio

            20.3.13.3. Profitability by Market Segments (Business Segment/Region)

            20.3.13.4. Market Development

            20.3.13.5. Strategy Overview

                20.3.13.5.1. Marketing Strategy

                20.3.13.5.2. Solution Strategy

        20.3.14. Vonage

            20.3.14.1. Business Overview

            20.3.14.2. Solution Portfolio

            20.3.14.3. Profitability by Market Segments (Business Segment/Region)

            20.3.14.4. Market Development

            20.3.14.5. Strategy Overview

                20.3.14.5.1. Marketing Strategy

                20.3.14.5.2. Solution Strategy

        20.3.15. Masergy Communications, Inc.

            20.3.15.1. Business Overview

            20.3.15.2. Solution Portfolio

            20.3.15.3. Profitability by Market Segments (Business Segment/Region)

            20.3.15.4. Market Development

            20.3.15.5. Strategy Overview

                20.3.15.5.1. Marketing Strategy

                20.3.15.5.2. Solution Strategy

        20.3.16. Avaya Inc.

            20.3.16.1. Business Overview

            20.3.16.2. Solution Portfolio

            20.3.16.3. Profitability by Market Segments (Business Segment/Region)

            20.3.16.4. Market Development

            20.3.16.5. Strategy Overview

                20.3.16.5.1. Marketing Strategy

                20.3.16.5.2. Solution Strategy

21. Assumptions and Acronyms Used

22. Research Methodology

Recommendations

Technology

Unified Communications and Collaboration Market

August 2023

REP-GB-15544

315 pages

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Unified Communication as a Service (UCaaS) Market

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