Self-checkout Systems Market

Self-checkout Systems Market Outlook from 2024 to 2034

The global self-checkout systems market is expected to reach USD 3,580.4 million in 2024. Demand for self-checkout systems is projected to rise at a CAGR of 10.4% from 2024 to 2034. Additionally, the self-checkout systems market analysis forecasts the market to surge to USD 9,601.9 million by the end of the year 2034.

Self-checkout systems include various features and functions that improve the consumers shopping experience. Some key features include an interactive screen, barcode scanner, and payment options with the capability of a customer to scan, bag, and pay for items without much assistance. These systems come with friendly interfaces and multilingual functionality to suit the needs of different customers.

These systems reduce waiting time through a speedy checkout process, which increases customer satisfaction. One of the main benefits to retailers is a reduction in labor costs, as the systems cut down on the number of cashiers.

Global Self-checkout Systems Industry Assessment

Attributes	Key Insights
Historical Size, 2023	USD 3,259.6 million
Estimated Size, 2024	USD 3,580.4 million
Projected Size, 2034	USD 9,601.9 million
Value-based CAGR (2024 to 2034)	10.4%

Self-checkout is one of the shopping methods that customers prefer owing to its ability to provide privacy and control over the purchase, which makes it a more adapted shopping experience. In general, self-checkout systems simplify operations and make things easier for customers.

Semi Annual Market Update

The below table shows the expected CAGR for the global self-checkout systems market over few semi-annual periods, which covers 2024 to 2034. In the first half (H1) over the years from 2023 to 2033, the business is predicted to surge at a CAGR of 10.5%, followed by a marginally higher growth rate of 10.2% in the second half (H2) of the same decade.

Particular	Value CAGR
H1	10.5% (2023 to 2033)
H2	10.2% (2023 to 2033)
H1	10.2% (2024 to 2034)
H2	10.6% (2024 to 2034)

Moving into the subsequent period, from H1 2024 to H2 2034, the CAGR is projected to increase considerable to 10.2% in the first half and remain relatively moderate at 10.6% in the second half. In the first half (H1) the market showcased a decrease of 30 BPS while in the second half (H2), the market witnessed an increase of 40 BPS.

Key Industry Highlights

Shift in Traditional to Cashless Payment Systems to Boost the Market

While consumers increasingly favor digital payment modes, retailers are including self-checkout systems that operate with most cashless solutions, including credit/debit cards, mobile wallets, and contactless payments. This is best observed with the rise of Apple Pay and Google Wallet that have become a part of consumer’s daily transactions.

The growing demand for modern store setups across developing countries is projected to benefit the industry in the forecasting period. The market has experienced the deployment of these systems in various industries, such as entertainment, healthcare, retail, and financial services, among others.

Consumers Preference of Convenience is Expected to Drive the Market Demand

Retailers like Walmart, Kroger, and Family Mart are putting a lot of money into self-checkout systems technologies to meet customer needs and cut down on labor expenses. For example, NCR Corporation, a top company in self-checkout systems, keeps growing as it brings its new solutions to big international retailers. Other competitors, such as Toshiba, install hybrid kiosks to give more flexibility at the checkout.

Emergence of AI-driven systems of firms such as Mashgin represents another aspect by which retailers introduce systems in response to consumer’s demand for increased speed and convenience of shopping. Moreover, the rise in cashless transactions and value-added features, such as multi-item scanning and additional security machines, are also boosting this industry.

Self-checkout systems have reached a very high level of penetration in markets like North America and are growing at rapid speed in Asia-Pacific through the newly rapid growth in the number of retail outlets and demand for efficient store operations.

Technical Glitches and Downtime Might Become a Major Challenge in the Market

Technical issues and losses of connection are the main issues affecting the self-checkout systems market with recent events providing examples of it. In March 2024, Walmart faced a major issue when its self-checkout systems failed to update price data at 1,600 stores, leading to customers being overcharged or undercharged.

It took several days for the bank to rectify the glitch that caused them to lose millions of pounds worth of transactions as well as having to embark on a huge reimbursement operation. Not only did it anger customers, but it also cast doubt on the use of such systems in high throughput retail outlets.

Therefore, the management of a large volume of data generated in self-checkout systems has become a problem of performance, as it was seen in the quick-service restaurant industry, where unplanned downtime may cause severe operational interruption and a loss of sales.

Such challenges explain why technical platform and advanced monitoring capabilities must be employed to avoid and reclaim from such instances. Even so, the risks of self-checkout glitches are growing familiar to retailers, many of whom are beginning to develop countermeasures, and the effects remain a major issue in the continuous deployment of self-checkout technology.

Blockchain-based Transactions Could Bring the Ultimate Shift in the Industry

The integration of self-checkout systems with blockchain can provide increased security, audit trail and faster completion of the transaction process. Since blockchain technology decentralizes the system, every single transaction done is documented thus, eliminating the possibilities of fraud and making users to be trustworthy of the organization. This feature is even more appealing particularly in retail industry where security of business and data integrity are critical.

On the other hand, blockchain can simplify payment processes because of the application of cryptocurrencies which will enhance consumer attraction especially the tech-powered customers and those in regions with unstable currencies.

The technology also makes it possible to implement smart contracts for enforcing the terms of sale, a refund, loyalty programs, among others, without necessarily involving a third-party. This may result in shortened transaction durations, issues such as charges being reduced and overall business productivity.

2019 to 2023 Global Self-checkout Systems Sales Outlook Compared to Demand Forecast from 2024 to 2034

The global self-checkout systems industry witnessed a CAGR of 9.8% during the historical period between 2019 and 2023. The industry grew at a decent rate as it reached a value of USD 3,259.6 million in 2023 from USD 2,243.7 million in 2019.

During Covid-19, the adoption of self-checkout systems rapidly accelerated as the retailers needed to reduce the physical contact as much as possible. Consumers also preferred using these systems due to coronavirus fears. Not only retail sector, but other sectors such as quick-service restaurants also deployed the systems rapidly.

On the other hand, the market is estimated to grow at a CAGR of 10.4% during the forecasted period between 2024 and 2034. The market is expected to grow swiftly as it has a potential to reach a value of USD 9,601.9 million in 2034 from USD 3,580.4 million in 2024.

The demand for self-checkout systems is expected to continue growing owing to the more and more preference of consumers towards these systems due to convenience, less physical contact and payment method options.

Market Concentration

Tier 1 companies includes companies that are performing as market leader in the self-checkout systems market. These companies are well-known brands with a broad customer base across various industries. The companies in this tier consists about 50%-55% of global market.

These top vendors provide fully automated solution and integration capabilities with artificial intelligence. The companies in the bracket includes such as Diebold Nixdorf, Inc., NCR Voyix Corporation, Toshiba Global Commerce Solutions, Fujitsu Ltd, ITAB Group.

Tier 2 companies consists of those mid-sized players that have the market share around 15%-20% globally. These are the companies with growing customer base with a focus on innovation and customer service. These companies focuses on developing deep domain expertise to tailor solutions to the unique needs of their target markets. The companies in the tier are StrongPoint, Gilbarco Veeder-Root Company and others.

Tier 3 companies are the companies which are still trying to achieve stability in the market or these companies might be established recently. These companies hold around 25%-30% share in the market. These companies are primarily focuses on partnerships and innovate highly specialized solutions. The companies in the tier include ECR Software Corporation, Pan-Oston Corporation and others.

Country-wise Insights

The section below includes the industry analysis of self-checkout systems market over the countries in North America, Latin America, East Asia, South Asia & Pacific, Western Europe, Eastern Europe and Middle East & Africa. The analysis describes the country wise analysis that are expected to grow at a high CAGR.

Countries	Value CAGR (2024 to 2034)
USA	9.4%
KSA	9.7%
Germany	13.6%
India	15.1%
China	9.5%

German Retailers are Adopting Self-checkout Systems to Enhance Efficiency and Streamline Operations

Digitalization, cost of labor and changing customer trends are few of the factors that are driving the market growth in Germany. As German retailers pay more attention towards optimization of operational costs and efficiency, the use of self-checkout systems has gained attraction. This trend expanded rapidly during the pandemic, and people have become ready to choose contactless, self-service and thus less time-consuming solutions.

For instance, following the year 2021, some of the biggest supermarket chains of Germany such as EDEKA and REWE are increasingly employing numerous self-checkout points. Likewise, in response to the crows in its stores, IKEA Germany expanded the number of self-checkout solution to streamline customer flow and increase IKEA Germany stores efficiency.

Such strategies are characteristic of the overall trends in the country toward the application of innovative solutions in the retail industry to enhance consumer’s satisfaction and to maximize business performance, hence making Germany one of the most promising markets for development of self-checkout systems.

India Grows in Self-checkout Systems Market as Country’s Tech-Savvy Generation Move Towards Cashless Economy

With the increase of the growth in operations in organized retail store formats such as Reliance Retail, Big Bazaar etc. the use of the self-checkout systems has increased as it serves the purpose of improving efficiency of the stores. Also, the COVID-19 led to an increase in the adoption of contactless methods of shopping since it provided safety to shoppers as well as save on the time required to queue up for checkout.

Besides, the Indian population is young and fluent in technology transactions, making it ideal for NOCs with self-checking systems. The administration and its campaign for the transition to a digital economy, as evidenced by the Digital India movement, has also made possible the interaction between the use of digital payment systems in relation to self-checkout systems.

For instance, in 2021, Self-checkout started in the country’s two biggest store formats being Reliance Retail; Travis Future Store in Mumbai and Spencer Retail, Easy Day, in Bengaluru.

Similarly, entrants such as Amazon India incorporated the “Just Walk Out” technology in some of the outlets where buyers could check themselves out without the help of cashiers. These development show the increased trend of self-checkout systems in India by combining technology advancement and customer preference.

China Establishes Itself in the Market with Government-backed Robust Digital Infrastructure

The Chinese government has created a favorable environment for digital infrastructure through its strong backing of digital infrastructure such as the widespread use of mobile payment solutions such as Alipay and WeChat Pay for retail purchases. Also due to high populations in urban areas in China, self-checkout systems help in cutting down time and improve on the customer experience.

For instance, JD.COM, one of China’s largest e-commerce sites added numerous new units of unmanned retail stores that use facial recognition and other artificial intelligence technologies to enable shoppers to pay for goods independently, through self-operated value-added services.

Likewise, Alibaba Freshippo grocery stores integrated advance self-checkout technologies, combining facial recognition and mobile payments to streamline the shopping experience. These trends show the increasing use of self-checkout systems in China due to the need for fast and steady checkouts as well as China being at the forefront in the use of digital payment technologies.

Category-wise Insights

Stationary Self-Checkout Systems Dominate the Self-checkout Systems Market in terms of Value

Component	Stationary Self-Checkout Systems
Value Share (2034)	58.4%

Stationary self-checkout systems are a stable and robust solution for the retailers who are interested in increasing the opportunities for customer service and reducing costs of labor.

Also, the higher expectations of consumers for no-contact services, initiated by the COVID-19 pandemic, has boosted adoption. For instance, in 2021, several large-scale retailers like Walmart and Carrefour installed more stationary self-checkout kiosks to adapt to the consumers requirements of speed and convenience.

Cashless Self-checkout Systems to Grow Rapidly in the Self-checkout Systems Market

Application	Cashless Self-checkout Systems
Value Share (2034)	67.9%

Cashless self-checkout systems are growing at a very fast pace in the self-checkout market due to customer preference for the convenience, time and contactless payment options which have been accelerated by the effects of Covid-19 pandemic. These systems minimize contact and enhance the efficiency of checkouts, therefore growing trend towards digital transactions.

Consumers receive better shopping experience while retailers get the advantage of lowered operating expenses. For instance, in 2021, retailers such as Walmart and Kroger added new cashless self-checkout systems with the options of mobile payment and digital wallets to accelerate adoption and provide customer satisfaction.

Competitive Landscape

In February 2024, Aldi came into a partnership with Grabango to install its first fully automated checkout systems in USA The system was installed at a store in Chicago, allowing consumers to leave without scanning their items. The checkout equipment uses computer vision-based cameras and sensors attached on the ceiling to monitor shoppers as they walk through the store and records the items they select.

In January 2024, the company launched a new artificial intelligence (AI)-based checkout solution to combat shrinkage in the retail industry. The new Vynamic Smart Vision I Shrink Reduction manages the risk of shrink at self-checkout stations while ensuring positive shopper and employee experiences.

In January 2023, Toshiba Global Commerce Solutions, formed partnership with fintech startup PoPID to integrate PopPay into Toshiba's self-service solution powered by its ELERA Commerce Platform. PopPay leverages artificial intelligence-based facial verification software to let users verify their identity for payments and/or loyalty. The restaurant, quick service restaurant (QSR), convenience stores (C-store), supermarket, and other retail segments received the integrated solutions from Toshiba.

Key Players of Self-checkout Systems Industry

• Diebold Nixdorf, Inc.
• NCR Voyix Corporation
• Fujitsu Ltd.
• Toshiba Global Commerce Solutions
• ITAB Group
• Pan-Oston Corporation
• Slabb Kiosks
• ECR Software Corporation
• StrongPoint
• MetroClick.

Key Segments of Self-checkout Systems Industry

By Product Type:

In terms of product type, the industry is segmented into Portable Self-Checkout Devices and Stationary Self-Checkout Kiosks.

By Payment Method:

In terms of payment method, the industry is segregated into Cash-based Self-Checkout Systems and Cashless Self-Checkout Systems.

By Sourcing Channel:

The sourcing channel is classified by Supermarkets, Department Stores, Convenience Stores, Pharmacies, Fast Food Restaurants, Airport Retail, Entertainment Venues and Others.

By End Use:

The end use is classified by Product Manufacturers (Direct), Leasing or Rental, Integration Partners and Others.

By Region:

Key countries of North America, Latin America, East Asia, South Asia & Pacific, Western Europe, Eastern Europe and Middle East and Africa (MEA) have been covered in the report.

Frequently Asked Questions

What is the future of global self-checkout systems industry?

The global self-checkout systems industry is projected to witness CAGR of 10.4% between 2024 and 2034.

What was the worth of the global self-checkout systems industry in 2023?

The global self-checkout systems industry stood at USD 3,259.6 million in 2023.

What will the worth of global self-checkout systems industry by 2034 end?

The global self-checkout systems technology industry is anticipated to reach USD 9,601.9 million by 2034 end.

Which region to showcase the highest CAGR during forecast period?

South Asia & Pacific is set to record the highest CAGR of 12.9% in the assessment period.

Who are the key manufacturer of global self-checkout systems industry?

The key players operating in the global self-checkout systems industry include Diebold Nixdorf, Inc., NCR Voyix Corporation, Fujitsu Ltd., Toshiba Global Commerce Solutions, ECR Software Corporation among others.