PBX Market Outlook (2023 to 2033)

The global PBX (private branch exchange) market size reached US$ 22,818.9 million in 2018. Demand for PBX recorded Y-o-Y growth of 19.8% in 2022 with overall market valuation estimated to reach US$ 35,728.0 million in 2023.

Over the projection period (2023 to 2033), PBX sales revenue is projected to rise at 11.3% CAGR, taking the total market size to US$ 104,627.0 million by 2033.

Currently, on-premises PBX segment dominates the global PBX industry and the trend is expected to continue during the assessment period. The target segment is projected to hold around 49.9% market share in 2033.

On the other hand, cloud-based PBX systems are expected to gain wider traction during the forecast period. This is due to several advantages of the cloud-based PBX solutions.

Key Market Shaping Factors:

  • Rising demand for PBX solutions across various sectors including finance, telecommunication, government, etc. is providing impetus for market growth
  • Growing popularity of cloud-based PBX solutions (hosted PBX) to boost the market
  • Surging adoption of unified communication solutions by companies will create lucrative opportunities for PBX solution manufacturers
  • Increasing usage mobile devices along with rising trend of BYOD to foster market expansion
  • Rising awareness about the potential benefits of PBX solutions, especially cloud-based ones, will boost global PBX sales revenue

A private telephone network that allows users to talk or communicate with each other is referred to as private branch exchange (PBX). It is gaining wider popularity due to its ability to enable users to make phone calls, send instant messages, and have video meetings.

PBX systems that interact smoothly with UC platforms combine many communication channels such as voice, video, instant messaging, and email into a single interface, resulting in a unified and cohesive communication experience.

PBX solutions are widely used in businesses, large organizations, call centers, and other environments where efficient internal communication and call management are essential. They help streamline communication, improve productivity, and provide various features to enhance telephony services within an organization.

PBX solutions can help businesses improve their security by providing features such as caller ID and call blocking. They also provide centralized management of the organization's telephony infrastructure.

The market will benefit greatly from the migration to cloud-based PBX solutions. When compared to traditional on-premises systems, cloud-based PBX also known as virtual PBX or hosted PBX, provides greater scalability, flexibility, and cost-effectiveness.

Organizations can benefit from virtualized infrastructure, automated updates, and remote management, allowing them to concentrate on essential business tasks. The rising popularity of unified communications as a service (UCaaS) models will create new potential for PBX vendors to provide integrated communication and collaboration solutions.

Organizations can improve employee cooperation and expedite communication procedures by integrating PBX and UC. Users can access all communication channels through a single interface, removing the need to switch between programs or devices. Employees may communicate more effectively as a result of this integration, saving time and effort.

Companies are looking for advanced PBX systems that offer strong security and compliance features. This is due to the rising threat of cyberattacks and the need to comply with regulations such as HIPAA and PCI DSS. As a result, companies are coming up with PBX systems with enhanced security features.

Attributes Key Insights
Estimated Global PBX Market Value (2023) US$ 35,728.0 million
Projected PBX Market Value Size (2033) US$ 104,627.0 million
Value CAGR (2023 to 2033) 11.3%
Top 5 Vendor Market Share 35%

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2018 to 2022 Global PBX Sales Outlook Compared to Demand Forecast from 2023 to 2033

The global market for PBX grew at 9.2% CAGR from 2018 to 2022. It attained a valuation of about US$ 26,959.1 million in 2022.

From 2018 to 2022, PBX systems remained popular, particularly among small and large organizations looking for on-premises solutions. Several sectors, including healthcare and government, relied on PBX for voice communication.

Looking ahead, the global PBX industry is expected to thrive at a CAGR of 11.3% from 2023 to 2033. Total market value at the end of 2033 is set to reach around US$ 104,627.0 million.

The PBX sector is undergoing substantial upheaval as a result of technological improvements, changing communication needs, and the growing popularity of cloud-based and unified communications solutions.

While certain organizations continue to use traditional on-premises PBX systems, the market is evolving towards cloud-based PBX solutions and unified communications as a service (UCaaS).

Growing preference towards cloud-based PBX solutions is expected to play a key role in boosting the global market through 2033.

Factors Fueling Demand for PBX Solutions and Boosting PBX Industry

  • Ability of PBX to Provide Enterprises with Communication Capabilities to Boost the Market:

A private branch exchange system can provide an enterprise with a telephone network with features such as call routing and switching, voicemails, inbound and outbound lines and call management. It allows the staff to communicate within the enterprise and with the outside world.

PBX provides an advanced method to companies to allow communication, something that is essential for offices and departments such as sales, recruiting, BPOs, client support and services, call centers, and many other communication-focused roles and departments.

PBX can also find a good use case in various public sectors such as police and law enforcement where they are faced with numerous phone calls daily. PBX systems can help manage and organize the traffic of phone calls they receive every day.

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Which Region is Expected to Lead the Global PBX Industry?

North America to Remain at the Epicenter of the Global PBX Industry

As per Future Market Insights (FMI), North America is expected to dominate the global market for PBX solutions. This is due to rising adoption of PBX solutions across countries such as the United States and Canada.

North America is anticipated to hold a dominant share of 27.1% of the global PBX industry in 2023. While with a CAGR of 13.6%, South Asia and Pacific will likely emerge as the highly lucrative market.

According to a study conducted by USTELECOM, most of the telephone services based in the United States have shifted to a wireless only mode. This suggests that PBX vendors will have to consider consumer preferences for wireless communication.

The region is highly developed and has numerous large enterprises that operate across the globe, creating the demand for PBX systems in North America.

South Asia and Pacific on the other hand is a developing region and is witnessing a growth in the number of enterprises that also interact with international customers.

Another key driver for the PBX market in South Asia and Pacific is that this region has a strong BPO industry serving clients mostly from North America and Europe, especially for call center services. This creates a growing demand for PBX systems in this region.

Country-wise Insights

What is Fueling Demand for PBX Solutions in the United States?

Rise of Digital Revolution Creating High Demand for PBX Solutions in the United States

The United States PBX market is expected to reach a valuation of US$ 17,582.6 million by 2033. Over the projection period (2023 to 2033), PBX demand in the United States is forecast to rise at 9.6% CAGR.

The digital revolution of enterprises' operations and consumer involvement has fuelled growth in the United States PBX industry. This transition to IP-based and cloud-hosted solutions provides improved features, scalability, and cost-effectiveness.

Digital PBX systems allow for seamless integration with digital communication tools, encourage cooperation, and provide more flexibility for distant work arrangements.

Rapid shift towards cloud-based PBX is another key factor that will boost the United States market during the assessment period.

Cloud-hosted PBX solutions save infrastructure costs and administrative complexity, making them appealing to businesses of all sizes.

How is India Expected to Fare in the PBX Market Over the Forecast Period?

Robust Expansion of End-use Sectors to Boost PBX Sales Revenue in India

The PBX industry in India is projected to cross a valuation of US$ 4,729.5 million by 2033. It is likely to exhibit a CAGR of 16.2% during the forecast period. The fast expansion of enterprises in many sectors is likely to drive demand for PBX systems in India.

India is experiencing rapid expansion in fields such as information technology, telecommunications, healthcare, e-commerce, and hospitality, among others. As these industries expand and adapt, the importance of good communication and seamless connectivity inside organizations rises. This will create demand for PBX solutions.

PBX systems provide advanced capabilities such as call routing, voicemail, conference calling, and connection with other communication channels, making them an excellent alternative for companies in these expanding industries.

Will China Maintain its Positioning as a Leader in PBX Market?

Surging Demand for Advanced Communications Technologies Boosting China PBX Industry

China PBX market is anticipated to thrive at 12.3% CAGR, reaching a valuation of US$ 8,917.6 million by 2033. Sales of PBX devices in China will soar at a robust pace during the assessment period.

China's growing demand for modern communication technologies is propelling the PBX industry. Businesses are showing interest in PBX systems that include capabilities like voicemail, call forwarding, and video conferencing. These qualities can assist organizations in improving their communication and production.

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Category-wise Insights

Which PBX Type is Expected to Lead the Global PBX Industry?

On-premises PBX Segment to Dominate PBX Industry Due to its Advanced Data Security Features

Based on PBX type, the on-premises PBX segment is expected to dominate the PBX industry with a market share of 49.9% in 2033. This is due to rising end user preference for controlled and secure on-premises PBX type.

A closed-off network of phones within a business that has all equipment on-site is known as on-premise PBX. All PBX devices in this type are located within the company building.

For its telephone line connections, on-premise PBX uses the Public Switched Telephone Network (PSTN) and Integrated Services Digital Network (ISDN) technologies. On-premises PBX solutions are often favored by organizations that prioritize control, customization, and data security.

On-premises PBX offers several advantages which encourages end users to opt for it. For instance, on-premise PBX offers greater control and flexibility. It also has a lower cost in the long run and thus helps companies to save money.

Thanks to various advantages of on-premises PBX, several end users are showing inclination towards using this type. This is expected to boost the global PBX industry and create lucrative prospects for PBX device manufacturers.

Which Industry Segment is Expected to Create Lucrative Revenues in the Market?

Rising Banking Operations Driving Finance Sector to Create Lucrative Revenues in the Market

Based on industry, finance segment is forecast to generate lucrative revenues in the market. This is due to rising adoption of PBX solutions in the finance sector.

Within finance sector, banking sub-segment is expected to dominate the PBX industry. As per Future Market Insights, banking segment will thrive at a CAGR of around 14.8% from 2023 to 2033.

The banking sector is driving the growth of the PBX market since it relies on efficient and secure communication solutions for a variety of processes. PBX systems provide extensive features and capabilities to meet the special needs of the banking sector.

Secure and compliant communication is critical in banks working with sensitive client information and financial activities. This is encouraging adoption of PBX systems in this sector.

PBX systems offer seamless internal and external communication and features such as IVR (Interactive voice response) and ACD (Automatic call distribution) to enhance the customer experience. They are appropriate for banks of all sizes, with the ability to customize and scale to meet unique requirements and growth goals.

Competitive Landscape

Leading PBX market players are constantly innovating to differentiate themselves from competitors. This includes developing unique features that set their platforms apart and provide users with a better social media experience.

Several PBX solution providers are also employing strategies such as mergers, acquisitions, partnerships, agreements, and collaborations to expand their global footprint

Recent developments:

  • In 2020, the new P-Series PBX System was introduced by Yeastar, a prominent providers of SME PBX systems.
  • In April 2023, Simlify370, an Indian-based AI customer experience platform was acquired by Nextiva.
  • In 2017, Mitel announced that it would acquire ShoreTel, a leading provider of cloud-based PBX systems. This acquisition will give Mitel a strong presence in the cloud PBX market and will help the company to expand its reach to small and medium-sized businesses.

Scope of Report

Attribute Details
Estimated Market Value (2023) US$ 35,728.0 million
Projected Market Value (2033) US$ 104,627.0 million
Anticipated Growth Rate (2023 to 2033) 11.3% CAGR
Share of top 5 players 35%
Forecast Period 2023 to 2033
Historical Data Available for 2018 to 2022
Market Analysis US$ Million for Value
Key Countries Covered United States, Canada, Brazil, Mexico, Rest of Latin America, China, Japan, South Korea, India, ASEAN, Oceania, Germany, Italy, France, United Kingdom, Spain, BENELUX, Russia, GCC Countries, Turkiye, South Africa, Rest of Middle East Africa.
Key Segments Covered PBX Type, Solution, Enterprise Size, Industry and Region
Key Companies Profiled

Cisco System; Poly; Panasonic; Avaya; Toshiba; NEC Corporation; RingCentral, Inc.; Nextiva; Zoom; CallHippo; Dialpad; Vonage; XO Communications (Verizon); 8x8 Inc.; Atlantech; Mitel Networks; GoToConnect; Five9; Phone.com

Report Coverage Market Forecast, Company Share Analysis, Competition Intelligence, DROT Analysis, Market Dynamics and Challenges, and Strategic Growth Initiatives

PBX Market by category

By PBX Type:

  • On-premises PBX
  • Cloud-Based PBX (Hosted PBX)
  • Hybrid PBX (Traditional PBX + VoIP)

By Solution:

  • PBX Devices
    • PBX Servers
    • VoIP Gateways
    • VoIP Phone Systems
  • PBX Software
  • Services
    • IP Telephony Services
    • Unified Communication Services
    • Technology Consulting
    • Support and Maintenance

By Enterprise Size:

  • Small Offices (1 to 9 employees)
  • Small Enterprises (10 to 99 employees)
  • Medium-sized Enterprises (100 to 499 employees)
  • Large Enterprises (500 to 999 employees)
  • Very Large Enterprises (1,000+ employees)

By Industry:

  • Finance
    • Banking
    • Insurance
    • Investment/Securities
  • Manufacturing and Resources
    • Discrete Manufacturing
    • Process Manufacturing
    • Resource Industries
    • Agriculture
  • Distribution Services
    • Retail
    • Wholesales
    • Transportation / Logistics Services
    • Warehousing & Storage
    • Shipping
  • Services
    • IT/Professional Services
    • Consumer and Personal Services
    • Media, Entertainment & Publishing
    • Travel & Hospitality
    • Legal Services
  • Public Sector
    • Government (State/Central)
    • Education
    • Healthcare
    • Aerospace & Defense
    • Non-Profit
  • Infrastructure
    • Telecommunication
    • Energy & Utilities
    • Building & Construction

By Region:

  • North America
  • Latin America
  • Europe
  • East Asia
  • South Asia & Pacific
  • Middle East and Africa

Frequently Asked Questions

What is the Current Worth of PBX Market?

The market is projected to reach US$ 35,7280 million in 2023.

How Much Share the Top 5 Vendors Hold?

Top 5 vendors hold more than 35% of the market share.

What is North America’s Market Share?

North America hold around 27.1% in 2023.

What are the Key Trends in the Market?

Smartphones and 5G penetration is the key trend in the market.

Which Key Segment is Widely Preferred?

The on-premises market may dominate with 49.9% by 2033.

Table of Content
1. Executive Summary
    1.1. Global Market Outlook
    1.2. Demand Side Trends
    1.3. Supply Side Trends
    1.4. Analysis and Recommendations
2. Market Overview
    2.1. Market Coverage / Taxonomy
    2.2. Market Definition / Scope / Limitations
3. Key Market Trends
    3.1. Key Trends Impacting the Market
    3.2. Product Innovation / Development Trends
4. Pricing Analysis
    4.1. Pricing Analysis, By Market
    4.2. Average Pricing Analysis Benchmark
5. Global Market Demand (in Value in US$ Million) Analysis 2018 to 2022 and Forecast, 2023 to 2033
    5.1. Historical Market Value (US$ Million) Analysis, 2018 to 2022
    5.2. Current and Future Market Value (US$ Million) Projections, 2023 to 2033
        5.2.1. Y-o-Y Growth Trend Analysis
        5.2.2. Absolute $ Opportunity Analysis
6. Market Background 
    6.1. Macro-Economic Factors
    6.2. Forecast Factors - Relevance & Impact
    6.3. Value Chain
    6.4. COVID-19 Crisis – Impact Assessment
        6.4.1. Current Statistics
        6.4.2. Short-Mid-Long Term Outlook
        6.4.3. Likely Rebound
    6.5. Market Dynamics
        6.5.1. Drivers
        6.5.2. Restraints
        6.5.3. Opportunities
7. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Type
    7.1. Introduction / Key Findings
    7.2. Historical Market Size (US$ Million) Analysis By Type, 2018 to 2022
    7.3. Current and Future Market Size (US$ Million) Analysis and Forecast By Type, 2023 to 2033
            7.3.1.1. On-Premises PBX
            7.3.1.2. Cloud-based (Hosted PBX)
            7.3.1.3. Hybrid (Traditional + VoIP)
    7.4. Market Attractiveness Analysis By Type
8. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Solution
    8.1. Introduction / Key Findings
    8.2. Historical Market Size (US$ Million) Analysis By Solution, 2018 to 2022
    8.3. Current and Future Market Size (US$ Million) Analysis and Forecast By Solution, 2023 to 2033
        8.3.1. Devices
            8.3.1.1. Servers
            8.3.1.2. VoIP Gateways
            8.3.1.3. VoIP Phone Systems
        8.3.2. Software
        8.3.3. Services
            8.3.3.1. IP Telephony Services
            8.3.3.2. Unified Communication Services
            8.3.3.3. Technology Consulting
            8.3.3.4. Support and Maintenance`
    8.4. Market Attractiveness Analysis By Solution
9. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Enterprise Size
    9.1. Introduction / Key Findings
    9.2. Historical Market Size (US$ Million) Analysis By Enterprise Size, 2018 to 2022
    9.3. Current and Future Market Size (US$ Million) Analysis and Forecast By Enterprise Size, 2023 to 2033
        9.3.1. Small Offices (1 to 9 employees)
        9.3.2. Small Enterprises (10 to 99 employees)
        9.3.3. Medium-sized Enterprises (100 to 499 employees)
        9.3.4. Large Enterprises (500 to 999 employees)
        9.3.5. Very Large Enterprises (1,000+ employees)
    9.4. Market Attractiveness Analysis By Enterprise Size
10. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Industry
    10.1. Introduction / Key Findings
    10.2. Historical Market Size (US$ Million) Analysis By Industry, 2018 to 2022
    10.3. Current and Future Market Size (US$ Million) Analysis and Forecast By Industry, 2023 to 2033
        10.3.1. Finance
            10.3.1.1. Banking
            10.3.1.2. Insurance
            10.3.1.3. Investment/Securities
        10.3.2. Manufacturing and Resources
            10.3.2.1. Discrete Manufacturing
            10.3.2.2. Process Manufacturing
            10.3.2.3. Resource Industries
            10.3.2.4. Agriculture
        10.3.3. Distribution Services
            10.3.3.1. Retail
            10.3.3.2. Wholesales
            10.3.3.3. Transportation / Logistics Services
            10.3.3.4. Warehousing & Storage
            10.3.3.5. Shipping
        10.3.4. Services
            10.3.4.1. IT/Professional Services
            10.3.4.2. Consumer and Personal Services
            10.3.4.3. Media, Entertainment & Publishing
            10.3.4.4. Travel & Hospitality
            10.3.4.5. Legal Services
        10.3.5. Public Sector
            10.3.5.1. Government (State/Central)
            10.3.5.2. Education
            10.3.5.3. Healthcare
            10.3.5.4. Aerospace & Defence
            10.3.5.5. Non-Profit
        10.3.6. Infrastructure
            10.3.6.1. Telecommunication
            10.3.6.2. Energy & Utilities
            10.3.6.3. Building & Construction
    10.4. Market Attractiveness Analysis By Industry
11. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Region
    11.1. Introduction / Key Findings
    11.2. Historical Market Size (US$ Million) Analysis By Region, 2018 to 2022
    11.3. Current and Future Market Size (US$ Million) Analysis and Forecast By Region, 2023 to 2033
        11.3.1. North America
        11.3.2. Latin America
        11.3.3. Europe
        11.3.4. East Asia
        11.3.5. South Asia Pacific
        11.3.6. Middle East and Africa
    11.4. Market Attractiveness Analysis By Region
12. North America Market Analysis 2018 to 2022 and Forecast 2023 to 2033
    12.1. Introduction
    12.2. Historical Market Size (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022
    12.3. Current and Future Market Size (US$ Million) Forecast By Market Taxonomy, 2023 to 2033
        12.3.1. By Type
        12.3.2. By Solution
        12.3.3. By Enterprise Size
        12.3.4. By Industry
        12.3.5. By Country
            12.3.5.1. United States
            12.3.5.2. Canada
    12.4. Market Attractiveness Analysis
        12.4.1. By Type
        12.4.2. By Solution
        12.4.3. By Enterprise Size
        12.4.4. By Industry
        12.4.5. By Country
    12.5. Market Trends
    12.6. Key Market Participants - Intensity Mapping
13. Latin America Market Analysis 2018 to 2022 and Forecast 2023 to 2033
    13.1. Introduction
    13.2. Historical Market Size (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022
    13.3. Current and Future Market Size (US$ Million) Forecast By Market Taxonomy, 2023 to 2033
        13.3.1. By Type
        13.3.2. By Solution
        13.3.3. By Enterprise Size
        13.3.4. By Industry
        13.3.5. By Country
            13.3.5.1. Brazil
            13.3.5.2. Mexico
            13.3.5.3. Rest of Latin America
    13.4. Market Attractiveness Analysis
        13.4.1. By Type
        13.4.2. By Solution
        13.4.3. By Enterprise Size
        13.4.4. By Industry
        13.4.5. By Country
14. Europe Market Analysis 2018 to 2022 and Forecast 2023 to 2033
    14.1. Introduction
    14.2. Historical Market Size (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022
    14.3. Current and Future Market Size (US$ Million) Forecast By Market Taxonomy, 2023 to 2033
        14.3.1. By Type
        14.3.2. By Solution
        14.3.3. By Enterprise Size
        14.3.4. By Industry
        14.3.5. By Country
            14.3.5.1. Germany
            14.3.5.2. Italy
            14.3.5.3. France
            14.3.5.4. United Kingdom
            14.3.5.5. Spain
            14.3.5.6. BENELUX
            14.3.5.7. Russia
            14.3.5.8. Rest of Europe
    14.4. Market Attractiveness Analysis
        14.4.1. By Type
        14.4.2. By Solution
        14.4.3. By Enterprise Size
        14.4.4. By Industry
        14.4.5. By Country
15. South Asia & Pacific Market Analysis 2018 to 2022 and Forecast 2023 to 2033
    15.1. Introduction
    15.2. Historical Market Size (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022
    15.3. Current and Future Market Size (US$ Million) Forecast By Market Taxonomy, 2023 to 2033
        15.3.1. By Type
        15.3.2. By Solution
        15.3.3. By Enterprise Size
        15.3.4. By Industry
        15.3.5. By Country
            15.3.5.1. India
            15.3.5.2. Indonesia
            15.3.5.3. Malaysia
            15.3.5.4. Singapore
            15.3.5.5. Australia & New Zealand
            15.3.5.6. Rest of South Asia and Pacific
    15.4. Market Attractiveness Analysis
        15.4.1. By Type
        15.4.2. By Solution
        15.4.3. By Enterprise Size
        15.4.4. By Industry
        15.4.5. By Country
16. East Asia Market Analysis 2018 to 2022 and Forecast 2023 to 2033
    16.1. Introduction
    16.2. Historical Market Size (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022
    16.3. Current and Future Market Size (US$ Million) Forecast By Market Taxonomy, 2023 to 2033
        16.3.1. By Type
        16.3.2. By Solution
        16.3.3. By Enterprise Size
        16.3.4. By Industry
        16.3.5. By Country
            16.3.5.1. China
            16.3.5.2. Japan
            16.3.5.3. South Korea
    16.4. Market Attractiveness Analysis
        16.4.1. By Type
        16.4.2. By Solution
        16.4.3. By Enterprise Size
        16.4.4. By Industry
        16.4.5. By Country
17. Middle East and Africa Market Analysis 2018 to 2022 and Forecast 2023 to 2033
    17.1. Introduction
    17.2. Historical Market Size (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022
    17.3. Current and Future Market Size (US$ Million) Forecast By Market Taxonomy, 2023 to 2033
        17.3.1. By Type
        17.3.2. By Solution
        17.3.3. By Enterprise Size
        17.3.4. By Industry
        17.3.5. By Country
            17.3.5.1. GCC Countries
            17.3.5.2. Turkiye
            17.3.5.3. South Africa
            17.3.5.4. Rest of Middle East and Africa
    17.4. Market Attractiveness Analysis
        17.4.1. By Type
        17.4.2. By Solution
        17.4.3. By Enterprise Size
        17.4.4. By Industry
        17.4.5. By Country
18. Key Countries Analysis- Market 
    18.1. United States Market Analysis
        18.1.1. By Type
        18.1.2. By Solution
        18.1.3. By Enterprise Size
        18.1.4. By Industry
    18.2. Canada Market Analysis
        18.2.1. By Type
        18.2.2. By Solution
        18.2.3. By Enterprise Size
        18.2.4. By Industry
    18.3. Mexico Market Analysis
        18.3.1. By Type
        18.3.2. By Solution
        18.3.3. By Enterprise Size
        18.3.4. By Industry
    18.4. Brazil Market Analysis
        18.4.1. By Type
        18.4.2. By Solution
        18.4.3. By Enterprise Size
        18.4.4. By Industry
    18.5. Germany Market Analysis
        18.5.1. By Type
        18.5.2. By Solution
        18.5.3. By Enterprise Size
        18.5.4. By Industry
    18.6. Italy Market Analysis
        18.6.1. By Type
        18.6.2. By Solution
        18.6.3. By Enterprise Size
        18.6.4. By Industry
    18.7. France Market Analysis
        18.7.1. By Type
        18.7.2. By Solution
        18.7.3. By Enterprise Size
        18.7.4. By Industry
    18.8. United Kingdom Market Analysis
        18.8.1. By Type
        18.8.2. By Solution
        18.8.3. By Enterprise Size
        18.8.4. By Industry
    18.9. Spain Market Analysis
        18.9.1. By Type
        18.9.2. By Solution
        18.9.3. By Enterprise Size
        18.9.4. By Industry
    18.10. BENELUX Market Analysis
        18.10.1. By Type
        18.10.2. By Solution
        18.10.3. By Enterprise Size
        18.10.4. By Industry
    18.11. Russia Market Analysis
        18.11.1. By Type
        18.11.2. By Solution
        18.11.3. By Enterprise Size
        18.11.4. By Industry
    18.12. Rest of Europe Market Analysis
        18.12.1. By Type
        18.12.2. By Solution
        18.12.3. By Enterprise Size
        18.12.4. By Industry
    18.13. China Market Analysis
        18.13.1. By Type
        18.13.2. By Solution
        18.13.3. By Enterprise Size
        18.13.4. By Industry
    18.14. Japan Market Analysis
        18.14.1. By Type
        18.14.2. By Solution
        18.14.3. By Enterprise Size
        18.14.4. By Industry
    18.15. South Korea Market Analysis
        18.15.1. By Type
        18.15.2. By Solution
        18.15.3. By Enterprise Size
        18.15.4. By Industry
    18.16. India Market Analysis
        18.16.1. By Type
        18.16.2. By Solution
        18.16.3. By Enterprise Size
        18.16.4. By Industry
    18.17. Malaysia Market Analysis
        18.17.1. By Type
        18.17.2. By Solution
        18.17.3. By Enterprise Size
        18.17.4. By Industry
    18.18. Indonesia Market Analysis
        18.18.1. By Type
        18.18.2. By Solution
        18.18.3. By Enterprise Size
        18.18.4. By Industry
    18.19. Singapore Market Analysis
        18.19.1. By Type
        18.19.2. By Solution
        18.19.3. By Enterprise Size
        18.19.4. By Industry
    18.20. Australia and New Zealand Market Analysis
        18.20.1. By Type
        18.20.2. By Solution
        18.20.3. By Enterprise Size
        18.20.4. By Industry
    18.21. GCC Countries Market Analysis
        18.21.1. By Type
        18.21.2. By Solution
        18.21.3. By Enterprise Size
        18.21.4. By Industry
    18.22. Turkiye Market Analysis
        18.22.1. By Type
        18.22.2. By Solution
        18.22.3. By Enterprise Size
        18.22.4. By Industry
    18.23. South Africa Market Analysis
        18.23.1. By Type
        18.23.2. By Solution
        18.23.3. By Enterprise Size
        18.23.4. By Industry
    18.24. Rest of Middle East and Africa Market Analysis
        18.24.1. By Type
        18.24.2. By Solution
        18.24.3. By Enterprise Size
        18.24.4. By Industry
19. Market Structure Analysis
    19.1. Market Analysis by Tier of Companies
    19.2. Market Share Analysis of Top Players
    19.3. Market Presence Analysis
20. Competition Analysis
    20.1. Competition Dashboard
    20.2. Competition Benchmarking
    20.3. Competition Deep Dive
        20.3.1. Cisco System
            20.3.1.1. Business Overview
            20.3.1.2. Solution Portfolio
            20.3.1.3. Profitability by Market Segments (Type/Solution/Enterprise Size/Industry/Region)
            20.3.1.4. Key Strategy & Developments
        20.3.2. Poly
            20.3.2.1. Business Overview
            20.3.2.2. Solution Portfolio
            20.3.2.3. Profitability by Market Segments (Type/Solution/Enterprise Size/Industry/Region)
            20.3.2.4. Key Strategy & Developments
        20.3.3. Panasonic
            20.3.3.1. Business Overview
            20.3.3.2. Solution Portfolio
            20.3.3.3. Profitability by Market Segments (Type/Solution/Enterprise Size/Industry/Region)
            20.3.3.4. Key Strategy & Developments
        20.3.4. Avaya
            20.3.4.1. Business Overview
            20.3.4.2. Solution Portfolio
            20.3.4.3. Profitability by Market Segments (Type/Solution/Enterprise Size/Industry/Region)
            20.3.4.4. Key Strategy & Developments
        20.3.5. Toshiba
            20.3.5.1. Business Overview
            20.3.5.2. Solution Portfolio
            20.3.5.3. Profitability by Market Segments (Type/Solution/Enterprise Size/Industry/Region)
            20.3.5.4. Key Strategy & Developments
        20.3.6. NEC Corporation
            20.3.6.1. Business Overview
            20.3.6.2. Solution Portfolio
            20.3.6.3. Profitability by Market Segments (Type/Solution/Enterprise Size/Industry/Region)
            20.3.6.4. Key Strategy & Developments
        20.3.7. RingCentral, Inc.
            20.3.7.1. Business Overview
            20.3.7.2. Solution Portfolio
            20.3.7.3. Profitability by Market Segments (Type/Solution/Enterprise Size/Industry/Region)
            20.3.7.4. Key Strategy & Developments
        20.3.8. Nextiva
            20.3.8.1. Business Overview
            20.3.8.2. Solution Portfolio
            20.3.8.3. Profitability by Market Segments (Type/Solution/Enterprise Size/Industry/Region)
            20.3.8.4. Key Strategy & Developments
        20.3.9. Zoom
            20.3.9.1. Business Overview
            20.3.9.2. Solution Portfolio
            20.3.9.3. Profitability by Market Segments (Type/Solution/Enterprise Size/Industry/Region)
            20.3.9.4. Key Strategy & Developments
        20.3.10. CallHippo
            20.3.10.1. Business Overview
            20.3.10.2. Solution Portfolio
            20.3.10.3. Profitability by Market Segments (Type/Solution/Enterprise Size/Industry/Region)
            20.3.10.4. Key Strategy & Developments
        20.3.11. Vonage
            20.3.11.1. Business Overview
            20.3.11.2. Solution Portfolio
            20.3.11.3. Profitability by Market Segments (Type/Solution/Enterprise Size/Industry/Region)
            20.3.11.4. Key Strategy & Developments
        20.3.12. Dialpad
            20.3.12.1. Business Overview
            20.3.12.2. Solution Portfolio
            20.3.12.3. Profitability by Market Segments (Type/Solution/Enterprise Size/Industry/Region)
            20.3.12.4. Key Strategy & Developments
        20.3.13. Vonage
            20.3.13.1. Business Overview
            20.3.13.2. Solution Portfolio
            20.3.13.3. Profitability by Market Segments (Type/Solution/Enterprise Size/Industry/Region)
            20.3.13.4. Key Strategy & Developments
        20.3.14. XO Communications (Verizon)
            20.3.14.1. Business Overview
            20.3.14.2. Solution Portfolio
            20.3.14.3. Profitability by Market Segments (Type/Solution/Enterprise Size/Industry/Region)
            20.3.14.4. Key Strategy & Developments
        20.3.15. 8x8 Inc.
            20.3.15.1. Business Overview
            20.3.15.2. Solution Portfolio
            20.3.15.3. Profitability by Market Segments (Type/Solution/Enterprise Size/Industry/Region)
            20.3.15.4. Key Strategy & Developments
        20.3.16. Atlantech
            20.3.16.1. Business Overview
            20.3.16.2. Solution Portfolio
            20.3.16.3. Profitability by Market Segments (Type/Solution/Enterprise Size/Industry/Region)
            20.3.16.4. Key Strategy & Developments
        20.3.17. Mitel Networks
            20.3.17.1. Business Overview
            20.3.17.2. Solution Portfolio
            20.3.17.3. Profitability by Market Segments (Type/Solution/Enterprise Size/Industry/Region)
            20.3.17.4. Key Strategy & Developments
        20.3.18. GoToConnect
            20.3.18.1. Business Overview
            20.3.18.2. Solution Portfolio
            20.3.18.3. Profitability by Market Segments (Type/Solution/Enterprise Size/Industry/Region)
            20.3.18.4. Key Strategy & Developments
        20.3.19. Five9
            20.3.19.1. Business Overview
            20.3.19.2. Solution Portfolio
            20.3.19.3. Profitability by Market Segments (Type/Solution/Enterprise Size/Industry/Region)
            20.3.19.4. Key Strategy & Developments
        20.3.20. Phone.com
            20.3.20.1. Business Overview
            20.3.20.2. Solution Portfolio
            20.3.20.3. Profitability by Market Segments (Type/Solution/Enterprise Size/Industry/Region)
            20.3.20.4. Key Strategy & Developments
21. Assumptions and Acronyms Used
22. Research Methodology
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