The patient self-service kiosks market is expected to reach a valuation of USD 3964.7 million by 2032. The market is expected to grow at a sturdy CAGR of 16.6% during the period 2022 to 2032, and as of 2022, the market has a valuation of USD 854.6 million.
Some of the factors which are expected to contribute to the massive growth of the market are:
Even the stats suggest that the adoption of patient self-service kiosks is expected to increase. The historical CAGR (2016 to 2021) for the market was 14.7%, while the anticipated CAGR stands at 16.6%. Thanks to the massive technological development that is currently taking place in the healthcare market.
| Report Attribute | Details |
|---|---|
| Patient Self-service Kiosks Market Valuation as on 2022 | USD 854.6 Million |
| Patient Self-service Kiosks Market Anticipated Value (2032) | USD 3964.7 Million |
| Patient Self-service Kiosks Market Projected Growth Rate (2022 to 2032) | 16.6% |
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North America is currently the largest market for patient self-service kiosks, and during the forecast period, it is expected that it would remain the top-performing market. North America currently holds a market share of 36.9%.
It is anticipated that the North American digital health market is expected to grow at a CAGR of 27.8% during the forecast period. The patient self-service kiosks play a massive role in assisting patients in taking up virtual appointments as well. This might increase the demand for patient self-service kiosks in North America during the forecast period.
Additionally, a growing geriatric population in the region, coupled with an increase in chronic diseases amongst the general masses, is expected to fuel market growth. Furthermore, a rapid digital transformation of healthcare systems is expected to increase the patient self-service kiosk market share in North America.
The market growth is further bolstered by the active participation of start-ups. For example, Eyenuk is a global AI digital healthcare start-up and market leader in AI eye screening and AI predictive biomarkers and is making use of patient self-service kiosks to provide seamless service. The start-up had recently managed to raise USD 26 million in series A funding.
As per the analyst's viewpoint, the Europe market is expected to grow at a massive rate during the forecast period. Massive upgradation of technology, along with excellent internet connectivity and a dearth of medical professionals, is expected to fuel the market growth during the forecast period. Europe currently has a market share of 22.8%.
Increased adoption of smart devices, coupled with deep penetration of the internet in the region, is expected to further fuel the market growth. Moreover, people in this region have started adopting more remote healthcare systems, which might increase the sales of patient self-care service kiosks during the forecast period.
The stats suggest that nearly one-fourth of the total cancer cases around the world are registered in Europe. These suggest the fact that the demand for patient self-service kiosks is expected to increase in Europe.
Principal Consultant
The Asia Pacific market is expected to grow at a CAGR of an astounding 23%, which is supposed to be the highest CAGR. Rapidly increasing internet penetration, coupled with massive development in the healthcare infrastructure, is expected to drive the Asia Pacific market during the forecast period.
Moreover, the increased adoption of smartphones, coupled with increased usage of clinical information systems, is expected to boost the market growth. The adoption of a clinical information system eliminates the need for an in-person consultation, which presents a huge opportunity in front of the market.
Furthermore, an increase in the initiatives taken by the government and various regulatory authorities to provide the best healthcare facilities is expected to further boost market growth.
Reducing material costs
The usage of self-service kiosks helps in achieving cost-cutting by eliminating the need for hiring front office staff. Because of this, the hospitals do not have to invest in computers and telephones for the employees.
Personalized patient interaction
The adoption of self-service kiosks allows patients to have greater access to manage their journey, thus helping patients have personalized interactions. This helps patients achieve high satisfaction.
Payment collection assistance
Self-service kiosks help in hassle-free payment processes. Moreover, these also intimate the patients about overdue bills.
Improvement in operational efficiency
From checking in for patients to fully processing the payments, the self-service kiosks make operations easy and fast for both patients and hospitals. This enables the working personnel to focus more on important tasks.
Reduction in human errors
The application of patient self-service kiosks helps in reducing the error pertaining to data entry. The reason is that the patients themselves manage their detail, which would most likely increase the accuracy.
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High cost of installation
One of the main drawbacks associated with self-service kiosks is the installation cost of these kiosks. The installation charges are more than tens of thousands of dollars a result of which many end users might have to think twice before installing these.
Increasing issues pertaining to cybercrime
Cybercrime is currently one of the biggest threats standing in the way of patient self-service kiosks market growth. One never knows when personal data would get hacked, and the hacker would misuse that data.
The USA is expected to be the largest market for patient self-service kiosks in North America during the forecast period.
Increased investment in Research and Development coupled with technological developments in the healthcare sector, is expected to drive the market during the forecast period. Based on National Health Council Report, more than 40% of the population residing in the USA is suffering from incurable chronic diseases. This as well presents a huge opportunity to the patient self-service kiosks market in the USA.
Based on the regional analysis, China had the highest market share of nearly 24% in 2021. High smartphone and internet penetration in the region makes China the largest market.
Moreover, the region has established a standard as far as a rapid digital transformation of the healthcare system is concerned. Additionally, the region is also home to a large number of elderly populations, which presents huge potential for the market.
If we talk about a country that is expected to grow at the fastest rate, it is Australia. The reason is that there is a growing awareness in the region regarding the usage of digital platforms for managing health records.
Apart from that, even the government in Australia is taking proactive steps to upgrade the existing healthcare infrastructure and is investing heavily in the technological aspects of the healthcare system.
Though the start-up ecosystem of self-serving kiosks is quiet in the healthcare sector, there is a lot happening in the food sector.
Flipdish is an Irish start-up that offers self-service kiosks for restaurants. It allows restaurants to dynamically control their menus by adding items directly from the Flipdish portal.
In January 2022, Flipdish managed to raise USD 100 million in a Series C funding round, which was headed by Tiger Global and Tencent.
The potential start-ups in the patient self-service kiosks market can draw parallels from the self-service kiosks start-ups operating in the food sector and can design their value chain, depending on the available resources.
The key players in the patient self-service kiosks market are currently trying to achieve compliance certification to enhance consumer confidence. This is also done in an effort to ensure that the entire architecture protects software and client data.
Apart from that, the key players are also engaged in entering into strategic partnerships to further bolster their business.
Some of the recent developments:
| Report Attribute | Details |
|---|---|
| Growth Rate | CAGR of 16.6% from 2022 to 2032 |
| Base Year for Estimation | 2022 |
| Historical Data | 2016 to 2021 |
| Forecast Period | 2022 to 2032 |
| Quantitative Units | Revenue in USD Million and CAGR from 2022 to 2032 |
| Report Coverage | Revenue Forecast, Volume Forecast, Company Ranking, Competitive Landscape, Growth Factors, Trends, and Pricing Analysis |
| Segments Covered | Product Type, Component, End User, Applications, Region |
| Regions Covered | North America; Latin America; Asia Pacific; Middle East and Africa; Europe |
| Key Countries Profiled | The USA, Canada, Brazil, Argentina, Germany, The United Kingdom, France, Spain, Italy, Nordics, BENELUX, Australia & New Zealand, China, India, GCC Countries, South Africa |
| Key Companies Profiled | International Business Machines Corporation (IBM) Corp.; Clearwave Corporation; PFU-Fujitsu; SlabbKiosks; KIOSK Information Systems Inc.; Phoenix Kiosk Inc.; RedyRef Interactive Kiosks; EMBROSS Group Pty Ltd.; NCR Corp.; Meridian Kiosks LLC; Wincor Nixdorf Ag. |
| Customization | Available Upon Request |
The patient self-service kiosks market is projected to grow at a CAGR of 16.6% during the forecast period.
The patient self-service kiosks market has a valuation of USD 854.6 million as of 2022.
The patient self-service kiosks market is expected to be valued at USD 3964.7 million by 2032.
1. Executive Summary 2. Market Overview 3. Market Background 4. Global Market Analysis 2017 to 2021 and Forecast, 2022 to 2032 5. Global Market Analysis 2017 to 2021 and Forecast 2022 to 2032, By Product Type 5.1. Freestanding Kiosks 5.2. Wall-mounted Kiosks 5.3. Countertop Kiosks 5.4. Mobile Kiosks 6. Global Market Analysis 2017 to 2021 and Forecast 2022 to 2032, By Component 6.1. Data Entry 6.2. Touchscreens 6.3. Barcode Readers - QR, 1 and 2 D Barcode Readers 6.4. Keyboard and Trackball 6.5. Electronic Number Pad 6.6. Audio Speakers 6.7. Electronic Signature Pad 6.8. Printer 6.9. Point-Of-Sales 6.10. Laser Printers 6.11. Kiosk Thermal Printers 6.12. Cash Transaction Components 6.13. Debit and Credit Card Readers 6.14. Cash Acceptors and Recyclers 6.15. Magnetic Stripe and Chip/Optical Card Scanner 7. Global Market Analysis 2017 to 2021 and Forecast 2022 to 2032, By End User 7.1. Hospitals 7.2. Clinics 7.3. Medical Centres 8. Global Market Analysis 2017 to 2021 and Forecast 2022 to 2032, By Applications 8.1. Patient Self-check-in 8.2. New-patient Registration 8.3. Way Finding Assistance 8.4. Hospital Directory 8.5. Update and Verification of Patient Demographics 8.6. Multiple Language Support 8.7. Prescription Refill Ordering 8.8. Collection of Co-payments and Outstanding Balances 8.9. Other Applications - Consent Forms, Facility Directions, Visitor Management, Alert Notification, Basic Screening/Patient Questionnaire, Patient Satisfaction Surveys, Confirmation of Reason for Visit, Future Appointment Scheduling, Patient Checkout 9. Global Market Analysis 2017 to 2021 and Forecast 2022 to 2032, By Region 9.1. North America 9.2. Latin America 9.3. Europe 9.4. Asia Pacific 9.5. Middle East and Africa 10. North America Market Analysis 2017 to 2021 and Forecast 2022 to 2032, By Country 11. Latin America Market Analysis 2017 to 2021 and Forecast 2022 to 2032, By Country 12. Europe Market Analysis 2017 to 2021 and Forecast 2022 to 2032, By Country 13. Asia Pacific Market Analysis 2017 to 2021 and Forecast 2022 to 2032, By Country 14. Middle East and Africa Market Analysis 2017 to 2021 and Forecast 2022 to 2032, By Country 15. Key Countries Market Analysis 16. Market Structure Analysis 17. Competition Analysis 17.1. International Business Machines Corporation Corp. 17.2. Clearwave Corporation 17.3. PFU-Fujitsu 17.4. SlabbKiosks 17.5. KIOSK Information Systems Inc. 17.6. Phoenix Kiosk Inc. 17.7. RedyRef Interactive Kiosks 17.8. EMBROSS Group Pty Ltd. 17.9. NCR Corp. 17.10. Meridian Kiosks LLC 17.11. Diebold Nixdorf Ag. 18. Assumptions & Acronyms Used 19. Research Methodology
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Patient Self-Service Kiosks Market
