The global field force automation market size was estimated at US$ 1,724.2 million in 2022 and is expected to reach US$ 1,970.7 million in 2023. The market is projected to secure US$ 10,725.9 million by 2033 while witnessing a growth rate of 17.4% during the forecast period.
Principal growth drivers of the market include increasing mobile internet penetration. Moreover, a growing focus on leveraging advanced technologies, cloud computing, the Internet of Things (IoT), and AI.
Key Factors Fueling the Global Field Force Automation Market
| Attributes | Details |
|---|---|
| Field Force Automation Market (2022) | US$ 1,724.2 million |
| Field Force Automation Industry (2023) | US$ 1,970.7 million |
| Field Force Automation Market CAGR (2018 to 2022) | 14.3% |
| Field Force Automation Industry CAGR (2023 to 2033) | 17.4% |
| Field Force Automation Industry (2033) | US$ 10,725.9 million |
| Field Force Automation Market Attraction | Increasing demand for robust solutions to enhance the efficiency of field forces in real-time and the rising adoption of cloud-based enterprise mobility solutions to fuel the market. |
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In the historical period, the market gained a value of US$ 1,724.2 million in 2022. The market throughout the historical period enjoyed a CAGR of 14.3%.
From 2018 to 2022, the market has been positively influenced by the surging adoption of cloud-based solutions. Additionally, the sale of field force automation solutions is climbing owing to rising demand to maximize the field forces’ efficiency.
Over the forecast period, the field force automation industry is pegged to achieve US$ 10,725.9 million by 2033. At present, the market is estimated to stand at US$ 1,970.7 million in 2023. From 2023 to 2033, the market is expected to register a CAGR of 17.4%.
In the assessment period, the market is projected to be catalyzed by the soaring solution providers that are delivering cost-effective solutions. Even enterprises with limited budgets i.e., small or medium-sized enterprises, are capable of deploying these solutions to manage field forces. This factor is anticipated to propel market development.
The emerging trend of BYOD followed and perpetuated by enterprises is expected to offer revenue-maximizing opportunities. In addition to this, the integration of ML and AI technology is projected to provide significant growth prospects in the future.
| Segment | Solution |
|---|---|
| Market Share (2022) | 77.3% |
| Market Size (2023) | US$ 1,523.35 million |
| Market Size (2033) | US$ 8,291.12 million |
According to the analysis, based on components, the solution segment is anticipated to lead the market during the forecast period. The segment is expected to witness a growth rate of 16.6% from 2023 to 2033. Growth can be attributed to the integration of solutions with existing systems like FSM, ERP, and CRM.
The emergence of advanced features such as daily reporting, automated scheduling, worker dispatching, mobile workforce monitoring, and real-time communication propels the demand for field force automation solutions. This is projected to augment the industry in the forecast period.
As per the analysis, the cloud segment is anticipated to expand at a CAGR of 16.8% during the forecast period. The expansion of the segment can be attributed to the growing preference for cloud-based field force applications. Developing nations such as India, China, and Japan are expected to make significant contributions to strengthen the market.
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| Region | The United States |
|---|---|
| Market Share % 2022 | 23.9% |
| Market Size (US$ million) by 2023 | US$ 470.99 million |
| Market Size (US$ million) by End of Forecast Period (2033) | US$ 2,563.49 million |
According to the analysis, the global field force automation market is expected to be dominated by the United States during the forecast period. The country is projected to register a value of US$ 2,563.49 million by 2033 while recording a CAGR of 17.3% during the forecast period.
The expansion of the United States market can be attributed to the presence of substantial field force automation vendors and growing technology among enterprises. Also, players take various initiatives to expand their reach.
For instance, in 2019, SalesForce, Inc., a United States-based cloud software organization acquired ClickSoftware Technologies. The acquisition helped SalesForce to augment its service cloud software and offer better Field Service Lighting (FSL).
| Country | The United Kingdom |
|---|---|
| CAGR % (2023 to 2033) | 13.3% |
According to the FMI’s analysis, the United Kingdom is another remunerative market. The market is expected to garner US$ 433.4 million while expanding at a CAGR of 13.3% during the forecast period. The growth of the United Kingdom market can be attributed to the rapid adoption of advanced technologies like cloud computing, IoT, and AI. Moreover, players in the region are making aggressive investments to augment their reach in the global market.
| Country | CAGR % (2023 to 2033) |
|---|---|
| India | 21.2% |
| China | 14.1% |
The Asia Pacific has been identified as the most lucrative market during the forecast period. As per the analysis, China is projected to garner US$ 725 million while recording a CAGR of 14.1% during the forecast period. India is projected to register a significant CAGR of 21.2% in the estimated time. Japan is estimated at US$ 584 million by 2033, expanding at a CAGR of 15.7% until 2033. South Korea has been anticipated at US$ 364 million by 2033, exhibiting a 15% CAGR.
The Asia Pacific is anticipated to gain considerable market share. Owing to the rapid industrialization and the growing awareness regarding computerized operations of field sales teams. Besides, the deployment of cloud technology, the presence of several startups in India, China, and Japan, among others are projected to augment the regional expansion.
The field force automation industry is projected to witness substantial competition in the upcoming years. To attract more customers, service providers are releasing new solutions and services consistently. Various ties up are also being given due concentration by competitors, to expand the pool of customers. Key strategies followed by industry leaders are acquisition and mergers.
Recent key developments among players are:
| Attribute | Details |
|---|---|
| Forecast Period | 2023 to 2033 |
| Historical Data Available for | 2018 to 2022 |
| Market Analysis | US$ million for Value and MT for Volume |
| Key Regions Covered | North America; Latin America; Europe; the Asia Pacific; and the Middle East and Africa (MEA) |
| Key Countries Covered | The United States, Canada, Mexico, Germany, the United Kingdom, France, Italy, China, Japan, South Korea, Australia, Brazil, the Middle East, and Africa |
| Key Segments Covered | Components, Deployment, Organization Size, Vertical, and Region |
| Key Companies Profiled | ClickSoftware; ServiceMax; Oracle; Microsoft; and Salesforce; among others. |
| Report Coverage | Market Forecast, Company Share Analysis, Competition Intelligence, Drivers, Restraints, Opportunities and Threats Analysis, Market Dynamics and Challenges, and Strategic Growth Initiatives |
| Customization & Pricing | Available upon Request |
The market is estimated to secure a valuation of US$ 1,970.7 million in 2023.
The global market size is expected to reach US$ 10,725.9 million by 2033.
Advent of new technologies and robust penetration of connected devices.
Surging application of cloud-supported field forces mobile applications.
India and China with CAGRs of 21.2% and 14.1%, respectively, are fortifying the market’s growth.
1. Executive Summary
1.1. Global Market Outlook
1.2. Demand-side Trends
1.3. Supply-side Trends
1.4. Technology Roadmap Analysis
1.5. Analysis and Recommendations
2. Market Overview
2.1. Market Coverage / Taxonomy
2.2. Market Definition / Scope / Limitations
3. Market Background
3.1. Market Dynamics
3.1.1. Drivers
3.1.2. Restraints
3.1.3. Opportunity
3.1.4. Trends
3.2. Scenario Forecast
3.2.1. Demand in Optimistic Scenario
3.2.2. Demand in Likely Scenario
3.2.3. Demand in Conservative Scenario
3.3. Opportunity Map Analysis
3.4. Investment Feasibility Matrix
3.5. PESTLE and Porter’s Analysis
3.6. Regulatory Landscape
3.6.1. By Key Regions
3.6.2. By Key Countries
3.7. Regional Parent Market Outlook
4. Global Market Analysis 2018-2022 and Forecast, 2023 to 2033
4.1. Historical Market Size Value (US$ Million) Analysis, 2018-2022
4.2. Current and Future Market Size Value (US$ Million) Projections, 2023 to 2033
4.2.1. Y-o-Y Growth Trend Analysis
4.2.2. Absolute $ Opportunity Analysis
5. Global Market Analysis 2018-2022 and Forecast 2023 to 2033, By Components
5.1. Introduction / Key Findings
5.2. Historical Market Size Value (US$ Million) Analysis By Components, 2018-2022
5.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By Components, 2023 to 2033
5.3.1. Solutions
5.3.2. Services
5.4. Y-o-Y Growth Trend Analysis By Components, 2018-2022
5.5. Absolute $ Opportunity Analysis By Components, 2023 to 2033
6. Global Market Analysis 2018-2022 and Forecast 2023 to 2033, By Deployment
6.1. Introduction / Key Findings
6.2. Historical Market Size Value (US$ Million) Analysis By Deployment, 2018-2022
6.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By Deployment, 2023 to 2033
6.3.1. On-premise
6.3.2. Cloud
6.4. Y-o-Y Growth Trend Analysis By Deployment, 2018-2022
6.5. Absolute $ Opportunity Analysis By Deployment, 2023 to 2033
7. Global Market Analysis 2018-2022 and Forecast 2023 to 2033, By Organization Size
7.1. Introduction / Key Findings
7.2. Historical Market Size Value (US$ Million) Analysis By Organization Size, 2018-2022
7.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By Organization Size, 2023 to 2033
7.3.1. SMEs
7.3.2. Large Enterprises
7.4. Y-o-Y Growth Trend Analysis By Organization Size, 2018-2022
7.5. Absolute $ Opportunity Analysis By Organization Size, 2023 to 2033
8. Global Market Analysis 2018-2022 and Forecast 2023 to 2033, By Vertical
8.1. Introduction / Key Findings
8.2. Historical Market Size Value (US$ Million) Analysis By Vertical, 2018-2022
8.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By Vertical, 2023 to 2033
8.3.1. IT and Telecom
8.3.2. Healthcare and Life Sciences
8.3.3. Manufacturing
8.3.4. Transportation and Logistics
8.3.5. Construction and Real Estate
8.3.6. Energy and Utilities
8.3.7. Others
8.4. Y-o-Y Growth Trend Analysis By Vertical, 2018-2022
8.5. Absolute $ Opportunity Analysis By Vertical, 2023 to 2033
9. Global Market Analysis 2018-2022 and Forecast 2023 to 2033, By Region
9.1. Introduction
9.2. Historical Market Size Value (US$ Million) Analysis By Region, 2018-2022
9.3. Current Market Size Value (US$ Million) Analysis and Forecast By Region, 2023 to 2033
9.3.1. North America
9.3.2. Latin America
9.3.3. Europe
9.3.4. South Asia
9.3.5. East Asia
9.3.6. Oceania
9.3.7. MEA
9.4. Market Attractiveness Analysis By Region
10. North America Market Analysis 2018-2022 and Forecast 2023 to 2033, By Country
10.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018-2022
10.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033
10.2.1. By Country
10.2.1.1. U.S.
10.2.1.2. Canada
10.2.2. By Components
10.2.3. By Deployment
10.2.4. By Organization Size
10.2.5. By Vertical
10.3. Market Attractiveness Analysis
10.3.1. By Country
10.3.2. By Components
10.3.3. By Deployment
10.3.4. By Organization Size
10.3.5. By Vertical
10.4. Key Takeaways
11. Latin America Market Analysis 2018-2022 and Forecast 2023 to 2033, By Country
11.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018-2022
11.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033
11.2.1. By Country
11.2.1.1. Brazil
11.2.1.2. Mexico
11.2.1.3. Rest of Latin America
11.2.2. By Components
11.2.3. By Deployment
11.2.4. By Organization Size
11.2.5. By Vertical
11.3. Market Attractiveness Analysis
11.3.1. By Country
11.3.2. By Components
11.3.3. By Deployment
11.3.4. By Organization Size
11.3.5. By Vertical
11.4. Key Takeaways
12. Europe Market Analysis 2018-2022 and Forecast 2023 to 2033, By Country
12.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018-2022
12.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033
12.2.1. By Country
12.2.1.1. Germany
12.2.1.2. U.K.
12.2.1.3. France
12.2.1.4. Spain
12.2.1.5. Italy
12.2.1.6. Rest of Europe
12.2.2. By Components
12.2.3. By Deployment
12.2.4. By Organization Size
12.2.5. By Vertical
12.3. Market Attractiveness Analysis
12.3.1. By Country
12.3.2. By Components
12.3.3. By Deployment
12.3.4. By Organization Size
12.3.5. By Vertical
12.4. Key Takeaways
13. South Asia Market Analysis 2018-2022 and Forecast 2023 to 2033, By Country
13.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018-2022
13.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033
13.2.1. By Country
13.2.1.1. India
13.2.1.2. Malaysia
13.2.1.3. Singapore
13.2.1.4. Thailand
13.2.1.5. Rest of South Asia
13.2.2. By Components
13.2.3. By Deployment
13.2.4. By Organization Size
13.2.5. By Vertical
13.3. Market Attractiveness Analysis
13.3.1. By Country
13.3.2. By Components
13.3.3. By Deployment
13.3.4. By Organization Size
13.3.5. By Vertical
13.4. Key Takeaways
14. East Asia Market Analysis 2018-2022 and Forecast 2023 to 2033, By Country
14.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018-2022
14.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033
14.2.1. By Country
14.2.1.1. China
14.2.1.2. Japan
14.2.1.3. South Korea
14.2.2. By Components
14.2.3. By Deployment
14.2.4. By Organization Size
14.2.5. By Vertical
14.3. Market Attractiveness Analysis
14.3.1. By Country
14.3.2. By Components
14.3.3. By Deployment
14.3.4. By Organization Size
14.3.5. By Vertical
14.4. Key Takeaways
15. Oceania Market Analysis 2018-2022 and Forecast 2023 to 2033, By Country
15.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018-2022
15.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033
15.2.1. By Country
15.2.1.1. Australia
15.2.1.2. New Zealand
15.2.2. By Components
15.2.3. By Deployment
15.2.4. By Organization Size
15.2.5. By Vertical
15.3. Market Attractiveness Analysis
15.3.1. By Country
15.3.2. By Components
15.3.3. By Deployment
15.3.4. By Organization Size
15.3.5. By Vertical
15.4. Key Takeaways
16. MEA Market Analysis 2018-2022 and Forecast 2023 to 2033, By Country
16.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018-2022
16.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033
16.2.1. By Country
16.2.1.1. GCC Countries
16.2.1.2. South Africa
16.2.1.3. Israel
16.2.1.4. Rest of MEA
16.2.2. By Components
16.2.3. By Deployment
16.2.4. By Organization Size
16.2.5. By Vertical
16.3. Market Attractiveness Analysis
16.3.1. By Country
16.3.2. By Components
16.3.3. By Deployment
16.3.4. By Organization Size
16.3.5. By Vertical
16.4. Key Takeaways
17. Key Countries Market Analysis
17.1. U.S.
17.1.1. Pricing Analysis
17.1.2. Market Share Analysis, 2022
17.1.2.1. By Components
17.1.2.2. By Deployment
17.1.2.3. By Organization Size
17.1.2.4. By Vertical
17.2. Canada
17.2.1. Pricing Analysis
17.2.2. Market Share Analysis, 2022
17.2.2.1. By Components
17.2.2.2. By Deployment
17.2.2.3. By Organization Size
17.2.2.4. By Vertical
17.3. Brazil
17.3.1. Pricing Analysis
17.3.2. Market Share Analysis, 2022
17.3.2.1. By Components
17.3.2.2. By Deployment
17.3.2.3. By Organization Size
17.3.2.4. By Vertical
17.4. Mexico
17.4.1. Pricing Analysis
17.4.2. Market Share Analysis, 2022
17.4.2.1. By Components
17.4.2.2. By Deployment
17.4.2.3. By Organization Size
17.4.2.4. By Vertical
17.5. Germany
17.5.1. Pricing Analysis
17.5.2. Market Share Analysis, 2022
17.5.2.1. By Components
17.5.2.2. By Deployment
17.5.2.3. By Organization Size
17.5.2.4. By Vertical
17.6. U.K.
17.6.1. Pricing Analysis
17.6.2. Market Share Analysis, 2022
17.6.2.1. By Components
17.6.2.2. By Deployment
17.6.2.3. By Organization Size
17.6.2.4. By Vertical
17.7. France
17.7.1. Pricing Analysis
17.7.2. Market Share Analysis, 2022
17.7.2.1. By Components
17.7.2.2. By Deployment
17.7.2.3. By Organization Size
17.7.2.4. By Vertical
17.8. Spain
17.8.1. Pricing Analysis
17.8.2. Market Share Analysis, 2022
17.8.2.1. By Components
17.8.2.2. By Deployment
17.8.2.3. By Organization Size
17.8.2.4. By Vertical
17.9. Italy
17.9.1. Pricing Analysis
17.9.2. Market Share Analysis, 2022
17.9.2.1. By Components
17.9.2.2. By Deployment
17.9.2.3. By Organization Size
17.9.2.4. By Vertical
17.10. India
17.10.1. Pricing Analysis
17.10.2. Market Share Analysis, 2022
17.10.2.1. By Components
17.10.2.2. By Deployment
17.10.2.3. By Organization Size
17.10.2.4. By Vertical
17.11. Malaysia
17.11.1. Pricing Analysis
17.11.2. Market Share Analysis, 2022
17.11.2.1. By Components
17.11.2.2. By Deployment
17.11.2.3. By Organization Size
17.11.2.4. By Vertical
17.12. Singapore
17.12.1. Pricing Analysis
17.12.2. Market Share Analysis, 2022
17.12.2.1. By Components
17.12.2.2. By Deployment
17.12.2.3. By Organization Size
17.12.2.4. By Vertical
17.13. Thailand
17.13.1. Pricing Analysis
17.13.2. Market Share Analysis, 2022
17.13.2.1. By Components
17.13.2.2. By Deployment
17.13.2.3. By Organization Size
17.13.2.4. By Vertical
17.14. China
17.14.1. Pricing Analysis
17.14.2. Market Share Analysis, 2022
17.14.2.1. By Components
17.14.2.2. By Deployment
17.14.2.3. By Organization Size
17.14.2.4. By Vertical
17.15. Japan
17.15.1. Pricing Analysis
17.15.2. Market Share Analysis, 2022
17.15.2.1. By Components
17.15.2.2. By Deployment
17.15.2.3. By Organization Size
17.15.2.4. By Vertical
17.16. South Korea
17.16.1. Pricing Analysis
17.16.2. Market Share Analysis, 2022
17.16.2.1. By Components
17.16.2.2. By Deployment
17.16.2.3. By Organization Size
17.16.2.4. By Vertical
17.17. Australia
17.17.1. Pricing Analysis
17.17.2. Market Share Analysis, 2022
17.17.2.1. By Components
17.17.2.2. By Deployment
17.17.2.3. By Organization Size
17.17.2.4. By Vertical
17.18. New Zealand
17.18.1. Pricing Analysis
17.18.2. Market Share Analysis, 2022
17.18.2.1. By Components
17.18.2.2. By Deployment
17.18.2.3. By Organization Size
17.18.2.4. By Vertical
17.19. GCC Countries
17.19.1. Pricing Analysis
17.19.2. Market Share Analysis, 2022
17.19.2.1. By Components
17.19.2.2. By Deployment
17.19.2.3. By Organization Size
17.19.2.4. By Vertical
17.20. South Africa
17.20.1. Pricing Analysis
17.20.2. Market Share Analysis, 2022
17.20.2.1. By Components
17.20.2.2. By Deployment
17.20.2.3. By Organization Size
17.20.2.4. By Vertical
17.21. Israel
17.21.1. Pricing Analysis
17.21.2. Market Share Analysis, 2022
17.21.2.1. By Components
17.21.2.2. By Deployment
17.21.2.3. By Organization Size
17.21.2.4. By Vertical
18. Market Structure Analysis
18.1. Competition Dashboard
18.2. Competition Benchmarking
18.3. Market Share Analysis of Top Players
18.3.1. By Regional
18.3.2. By Components
18.3.3. By Deployment
18.3.4. By Organization Size
18.3.5. By Vertical
19. Competition Analysis
19.1. Competition Deep Dive
19.1.1. ClickSoftware
19.1.1.1. Overview
19.1.1.2. Product Portfolio
19.1.1.3. Profitability by Market Segments
19.1.1.4. Sales Footprint
19.1.1.5. Strategy Overview
19.1.1.5.1. Marketing Strategy
19.1.2. ServiceMax
19.1.2.1. Overview
19.1.2.2. Product Portfolio
19.1.2.3. Profitability by Market Segments
19.1.2.4. Sales Footprint
19.1.2.5. Strategy Overview
19.1.2.5.1. Marketing Strategy
19.1.3. Oracle
19.1.3.1. Overview
19.1.3.2. Product Portfolio
19.1.3.3. Profitability by Market Segments
19.1.3.4. Sales Footprint
19.1.3.5. Strategy Overview
19.1.3.5.1. Marketing Strategy
19.1.4. Microsoft
19.1.4.1. Overview
19.1.4.2. Product Portfolio
19.1.4.3. Profitability by Market Segments
19.1.4.4. Sales Footprint
19.1.4.5. Strategy Overview
19.1.4.5.1. Marketing Strategy
19.1.5. Salesforce
19.1.5.1. Overview
19.1.5.2. Product Portfolio
19.1.5.3. Profitability by Market Segments
19.1.5.4. Sales Footprint
19.1.5.5. Strategy Overview
19.1.5.5.1. Marketing Strategy
19.1.6. SAP SE
19.1.6.1. Overview
19.1.6.2. Product Portfolio
19.1.6.3. Profitability by Market Segments
19.1.6.4. Sales Footprint
19.1.6.5. Strategy Overview
19.1.6.5.1. Marketing Strategy
19.1.7. IFS
19.1.7.1. Overview
19.1.7.2. Product Portfolio
19.1.7.3. Profitability by Market Segments
19.1.7.4. Sales Footprint
19.1.7.5. Strategy Overview
19.1.7.5.1. Marketing Strategy
19.1.8. Zoho Corporation
19.1.8.1. Overview
19.1.8.2. Product Portfolio
19.1.8.3. Profitability by Market Segments
19.1.8.4. Sales Footprint
19.1.8.5. Strategy Overview
19.1.8.5.1. Marketing Strategy
19.1.9. Trimble
19.1.9.1. Overview
19.1.9.2. Product Portfolio
19.1.9.3. Profitability by Market Segments
19.1.9.4. Sales Footprint
19.1.9.5. Strategy Overview
19.1.9.5.1. Marketing Strategy
19.1.10. ServiceNow
19.1.10.1. Overview
19.1.10.2. Product Portfolio
19.1.10.3. Profitability by Market Segments
19.1.10.4. Sales Footprint
19.1.10.5. Strategy Overview
19.1.10.5.1. Marketing Strategy
20. Assumptions & Acronyms Used
21. Research Methodology
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Field Force Automation Market
