The global enterprise feedback management market size is estimated to stand at US$ 2,677.5 million in 2024. By 2034, the market is forecast to reach US$ 14,096.8 million. Throughout this period, the market is expected to register an astounding CAGR of 18.1%. Businesses have long since recognized the importance of customer feedback, but the paradigm has undergone massive change. In recent times, leveraging customer feedback has come to be known for understanding, acting on insights, and fostering rapid engagement.
Customer feedback is considered the heartbeat of a successful enterprise. It includes the essence of customer experiences, uncovering preferences, pain points, and desires. This voice offers invaluable data, whether via reviews, surveys, or social media interactions. Varied applications of solutions, like enterprise feedback management, are instrumental in capturing customer feedback and navigating the market for enterprise feedback management software.
Key Highlights:
Attributes | Details |
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Enterprise Feedback Management Market Size (2024) | US$ 2,677.5 million |
Enterprise Feedback Management Industry Forecasted Size (2034) | US$ 14,096.8 million |
Projected Value CAGR (2024 to 2034) | 18.1% |
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Attributes | Details |
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Trends |
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Opportunities |
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The increasing adoption of EFM software is escalating concerns over security and data theft. As the incidences of privacy issues and cybersecurity increase in these solutions and other digital tools, the sales of EFM are anticipated to be negatively impacted. On top of this, cloud-based feedback management solutions are being significantly adopted, thereby raising the risk of privacy concerns and data security. These attacks can come in different forms and can result in various losses like customer and business data.
In North America, the rapid adoption of next-generation innovations like AI, IoT, machine learning, and big data analytics are enhancing the market scope of enterprise feedback management (EFM) systems. This is because these technologies help procure important insights from multiple feedback datasets. Similarly, in Europe, the adoption of EFM is expected to remain strong over the forecast period due to a high level of willingness to optimize operations systems.
Countries in the Asia Pacific are predicted to expand at a remarkable pace, as these countries are relatively new to the enterprise feedback management software and tools and showcase robust economic conditions for leading vendors to flourish.
Country | Forecasted CAGR (2024 to 2034) |
---|---|
The United States | 14.90% |
Germany | 17.50% |
Japan | 19.30% |
China | 18.60% |
Australia | 21.60% |
Deployment of enterprise feedback management is predicted to expand at an impressive CAGR of 14.90% through 2034. Growth in the next ten years is predicted to increase due to:
Demand for enterprise feedback management is expected to surge at a CAGR of 17.50% through 2034. The following factors are propelling the market growth:
In China, the vendors of enterprise feedback management are finding a growth of 18.60% through 2034. Over the forecast period, the market is predicted to be driven by:
The adoption of enterprise feedback management is predicted to intensify in Japan at an excellent CAGR of 19.30% through 2034. Key factors driving the market growth are as follows:
In Australia, the deployment of enterprise feedback management services is rising at a pace of 21.60% through 2034. The market is driven by:
Attributes | Details |
---|---|
Top Type | Large Enterprises |
Market Share in 2024 | 51.3% |
As per a recent enterprise feedback management market report, the large enterprises segment is predicted to acquire a massive 51.3% in 2024. This segment is projected to hold its dominance owing to:
Attributes | Details |
---|---|
Top Touch Point | Web |
Market Share in 2024 | 28.4% |
The web segment is projected to capture a share of 28.40% in 2024. The segment is driven by factors like:
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Recent Development in Enterprise Feedback Management Market
The enterprise feedback management industry is estimated to be valued at US$ 2,677.5 million in 2024.
The enterprise feedback management market size is forecast to surpass US$ 14,096.8 million by 2034.
The CAGR of the enterprise feedback management industry is expected to be 18.1% through 2034.
IBM Corporation, Verint Systems Inc., and MaritzCX are enterprise feedback management industry leaders.
The Asia Pacific is expected to make a significant contribution to the overall market growth.
1. Executive Summary
1.1. Global Market Outlook
1.2. Demand-side Trends
1.3. Supply-side Trends
1.4. Technology Roadmap Analysis
1.5. Analysis and Recommendations
2. Market Overview
2.1. Market Coverage / Taxonomy
2.2. Market Definition / Scope / Limitations
3. Market Background
3.1. Market Dynamics
3.1.1. Drivers
3.1.2. Restraints
3.1.3. Opportunity
3.1.4. Trends
3.2. Scenario Forecast
3.2.1. Demand in Optimistic Scenario
3.2.2. Demand in Likely Scenario
3.2.3. Demand in Conservative Scenario
3.3. Opportunity Map Analysis
3.4. Investment Feasibility Matrix
3.5. PESTLE and Porter’s Analysis
3.6. Regulatory Landscape
3.6.1. By Key Regions
3.6.2. By Key Countries
3.7. Regional Parent Market Outlook
4. Global Market Analysis 2019 to 2023 and Forecast, 2024 to 2034
4.1. Historical Market Size Value (US$ Million) Analysis, 2019 to 2023
4.2. Current and Future Market Size Value (US$ Million) Projections, 2024 to 2034
4.2.1. Y-o-Y Growth Trend Analysis
4.2.2. Absolute $ Opportunity Analysis
5. Global Market Analysis 2019 to 2023 and Forecast 2024 to 2034, By Type
5.1. Introduction / Key Findings
5.2. Historical Market Size Value (US$ Million) Analysis By Type, 2019 to 2023
5.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By Type, 2024 to 2034
5.3.1. Small Enterprises
5.3.2. Medium Enterprises
5.3.3. Large Enterprises
5.4. Y-o-Y Growth Trend Analysis By Type, 2019 to 2023
5.5. Absolute $ Opportunity Analysis By Type, 2024 to 2034
6. Global Market Analysis 2019 to 2023 and Forecast 2024 to 2034, By Touch Point
6.1. Introduction / Key Findings
6.2. Historical Market Size Value (US$ Million) Analysis By Touch Point, 2019 to 2023
6.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By Touch Point, 2024 to 2034
6.3.1. Company Website
6.3.2. Branch/Store
6.3.3. Web
6.3.4. Call Center
6.3.5. Social Media
6.4. Y-o-Y Growth Trend Analysis By Touch Point, 2019 to 2023
6.5. Absolute $ Opportunity Analysis By Touch Point, 2024 to 2034
7. Global Market Analysis 2019 to 2023 and Forecast 2024 to 2034, By Verticals
7.1. Introduction / Key Findings
7.2. Historical Market Size Value (US$ Million) Analysis By Verticals , 2019 to 2023
7.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By Verticals , 2024 to 2034
7.3.1. Energy & Utilities
7.3.2. BFSI
7.3.3. Healthcare
7.3.4. Automotive
7.3.5. Transportation
7.3.6. Consumer goods & Retail
7.3.7. Media & Entertainment
7.3.8. Hospitality
7.3.9. Manufacturing
7.4. Y-o-Y Growth Trend Analysis By Verticals , 2019 to 2023
7.5. Absolute $ Opportunity Analysis By Verticals , 2024 to 2034
8. Global Market Analysis 2019 to 2023 and Forecast 2024 to 2034, By Region
8.1. Introduction
8.2. Historical Market Size Value (US$ Million) Analysis By Region, 2019 to 2023
8.3. Current Market Size Value (US$ Million) Analysis and Forecast By Region, 2024 to 2034
8.3.1. North America
8.3.2. Latin America
8.3.3. Western Europe
8.3.4. Eastern Europe
8.3.5. South Asia and Pacific
8.3.6. East Asia
8.3.7. Middle East and Africa
8.4. Market Attractiveness Analysis By Region
9. North America Market Analysis 2019 to 2023 and Forecast 2024 to 2034, By Country
9.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2019 to 2023
9.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2024 to 2034
9.2.1. By Country
9.2.1.1. USA
9.2.1.2. Canada
9.2.2. By Type
9.2.3. By Touch Point
9.2.4. By Verticals
9.3. Market Attractiveness Analysis
9.3.1. By Country
9.3.2. By Type
9.3.3. By Touch Point
9.3.4. By Verticals
9.4. Key Takeaways
10. Latin America Market Analysis 2019 to 2023 and Forecast 2024 to 2034, By Country
10.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2019 to 2023
10.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2024 to 2034
10.2.1. By Country
10.2.1.1. Brazil
10.2.1.2. Mexico
10.2.1.3. Rest of Latin America
10.2.2. By Type
10.2.3. By Touch Point
10.2.4. By Verticals
10.3. Market Attractiveness Analysis
10.3.1. By Country
10.3.2. By Type
10.3.3. By Touch Point
10.3.4. By Verticals
10.4. Key Takeaways
11. Western Europe Market Analysis 2019 to 2023 and Forecast 2024 to 2034, By Country
11.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2019 to 2023
11.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2024 to 2034
11.2.1. By Country
11.2.1.1. Germany
11.2.1.2. UK
11.2.1.3. France
11.2.1.4. Spain
11.2.1.5. Italy
11.2.1.6. Rest of Western Europe
11.2.2. By Type
11.2.3. By Touch Point
11.2.4. By Verticals
11.3. Market Attractiveness Analysis
11.3.1. By Country
11.3.2. By Type
11.3.3. By Touch Point
11.3.4. By Verticals
11.4. Key Takeaways
12. Eastern Europe Market Analysis 2019 to 2023 and Forecast 2024 to 2034, By Country
12.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2019 to 2023
12.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2024 to 2034
12.2.1. By Country
12.2.1.1. Poland
12.2.1.2. Russia
12.2.1.3. Czech Republic
12.2.1.4. Romania
12.2.1.5. Rest of Eastern Europe
12.2.2. By Type
12.2.3. By Touch Point
12.2.4. By Verticals
12.3. Market Attractiveness Analysis
12.3.1. By Country
12.3.2. By Type
12.3.3. By Touch Point
12.3.4. By Verticals
12.4. Key Takeaways
13. South Asia and Pacific Market Analysis 2019 to 2023 and Forecast 2024 to 2034, By Country
13.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2019 to 2023
13.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2024 to 2034
13.2.1. By Country
13.2.1.1. India
13.2.1.2. Bangladesh
13.2.1.3. Australia
13.2.1.4. New Zealand
13.2.1.5. Rest of South Asia and Pacific
13.2.2. By Type
13.2.3. By Touch Point
13.2.4. By Verticals
13.3. Market Attractiveness Analysis
13.3.1. By Country
13.3.2. By Type
13.3.3. By Touch Point
13.3.4. By Verticals
13.4. Key Takeaways
14. East Asia Market Analysis 2019 to 2023 and Forecast 2024 to 2034, By Country
14.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2019 to 2023
14.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2024 to 2034
14.2.1. By Country
14.2.1.1. China
14.2.1.2. Japan
14.2.1.3. South Korea
14.2.2. By Type
14.2.3. By Touch Point
14.2.4. By Verticals
14.3. Market Attractiveness Analysis
14.3.1. By Country
14.3.2. By Type
14.3.3. By Touch Point
14.3.4. By Verticals
14.4. Key Takeaways
15. Middle East and Africa Market Analysis 2019 to 2023 and Forecast 2024 to 2034, By Country
15.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2019 to 2023
15.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2024 to 2034
15.2.1. By Country
15.2.1.1. GCC Countries
15.2.1.2. South Africa
15.2.1.3. Israel
15.2.1.4. Rest of MEA
15.2.2. By Type
15.2.3. By Touch Point
15.2.4. By Verticals
15.3. Market Attractiveness Analysis
15.3.1. By Country
15.3.2. By Type
15.3.3. By Touch Point
15.3.4. By Verticals
15.4. Key Takeaways
16. Key Countries Market Analysis
16.1. USA
16.1.1. Pricing Analysis
16.1.2. Market Share Analysis, 2023
16.1.2.1. By Type
16.1.2.2. By Touch Point
16.1.2.3. By Verticals
16.2. Canada
16.2.1. Pricing Analysis
16.2.2. Market Share Analysis, 2023
16.2.2.1. By Type
16.2.2.2. By Touch Point
16.2.2.3. By Verticals
16.3. Brazil
16.3.1. Pricing Analysis
16.3.2. Market Share Analysis, 2023
16.3.2.1. By Type
16.3.2.2. By Touch Point
16.3.2.3. By Verticals
16.4. Mexico
16.4.1. Pricing Analysis
16.4.2. Market Share Analysis, 2023
16.4.2.1. By Type
16.4.2.2. By Touch Point
16.4.2.3. By Verticals
16.5. Germany
16.5.1. Pricing Analysis
16.5.2. Market Share Analysis, 2023
16.5.2.1. By Type
16.5.2.2. By Touch Point
16.5.2.3. By Verticals
16.6. U.K.
16.6.1. Pricing Analysis
16.6.2. Market Share Analysis, 2023
16.6.2.1. By Type
16.6.2.2. By Touch Point
16.6.2.3. By Verticals
16.7. France
16.7.1. Pricing Analysis
16.7.2. Market Share Analysis, 2023
16.7.2.1. By Type
16.7.2.2. By Touch Point
16.7.2.3. By Verticals
16.8. Spain
16.8.1. Pricing Analysis
16.8.2. Market Share Analysis, 2023
16.8.2.1. By Type
16.8.2.2. By Touch Point
16.8.2.3. By Verticals
16.9. Italy
16.9.1. Pricing Analysis
16.9.2. Market Share Analysis, 2023
16.9.2.1. By Type
16.9.2.2. By Touch Point
16.9.2.3. By Verticals
16.10. Poland
16.10.1. Pricing Analysis
16.10.2. Market Share Analysis, 2023
16.10.2.1. By Type
16.10.2.2. By Touch Point
16.10.2.3. By Verticals
16.11. Russia
16.11.1. Pricing Analysis
16.11.2. Market Share Analysis, 2023
16.11.2.1. By Type
16.11.2.2. By Touch Point
16.11.2.3. By Verticals
16.12. Czech Republic
16.12.1. Pricing Analysis
16.12.2. Market Share Analysis, 2023
16.12.2.1. By Type
16.12.2.2. By Touch Point
16.12.2.3. By Verticals
16.13. Romania
16.13.1. Pricing Analysis
16.13.2. Market Share Analysis, 2023
16.13.2.1. By Type
16.13.2.2. By Touch Point
16.13.2.3. By Verticals
16.14. India
16.14.1. Pricing Analysis
16.14.2. Market Share Analysis, 2023
16.14.2.1. By Type
16.14.2.2. By Touch Point
16.14.2.3. By Verticals
16.15. Bangladesh
16.15.1. Pricing Analysis
16.15.2. Market Share Analysis, 2023
16.15.2.1. By Type
16.15.2.2. By Touch Point
16.15.2.3. By Verticals
16.16. Australia
16.16.1. Pricing Analysis
16.16.2. Market Share Analysis, 2023
16.16.2.1. By Type
16.16.2.2. By Touch Point
16.16.2.3. By Verticals
16.17. New Zealand
16.17.1. Pricing Analysis
16.17.2. Market Share Analysis, 2023
16.17.2.1. By Type
16.17.2.2. By Touch Point
16.17.2.3. By Verticals
16.18. China
16.18.1. Pricing Analysis
16.18.2. Market Share Analysis, 2023
16.18.2.1. By Type
16.18.2.2. By Touch Point
16.18.2.3. By Verticals
16.19. Japan
16.19.1. Pricing Analysis
16.19.2. Market Share Analysis, 2023
16.19.2.1. By Type
16.19.2.2. By Touch Point
16.19.2.3. By Verticals
16.20. South Korea
16.20.1. Pricing Analysis
16.20.2. Market Share Analysis, 2023
16.20.2.1. By Type
16.20.2.2. By Touch Point
16.20.2.3. By Verticals
16.21. GCC Countries
16.21.1. Pricing Analysis
16.21.2. Market Share Analysis, 2023
16.21.2.1. By Type
16.21.2.2. By Touch Point
16.21.2.3. By Verticals
16.22. South Africa
16.22.1. Pricing Analysis
16.22.2. Market Share Analysis, 2023
16.22.2.1. By Type
16.22.2.2. By Touch Point
16.22.2.3. By Verticals
16.23. Israel
16.23.1. Pricing Analysis
16.23.2. Market Share Analysis, 2023
16.23.2.1. By Type
16.23.2.2. By Touch Point
16.23.2.3. By Verticals
17. Market Structure Analysis
17.1. Competition Dashboard
17.2. Competition Benchmarking
17.3. Market Share Analysis of Top Players
17.3.1. By Regional
17.3.2. By Type
17.3.3. By Touch Point
17.3.4. By Verticals
18. Competition Analysis
18.1. Competition Deep Dive
18.1.1. IBM Corporation
18.1.1.1. Overview
18.1.1.2. Product Portfolio
18.1.1.3. Profitability by Market Segments
18.1.1.4. Sales Footprint
18.1.1.5. Strategy Overview
18.1.1.5.1. Marketing Strategy
18.1.2. Verint Systems Inc.
18.1.2.1. Overview
18.1.2.2. Product Portfolio
18.1.2.3. Profitability by Market Segments
18.1.2.4. Sales Footprint
18.1.2.5. Strategy Overview
18.1.2.5.1. Marketing Strategy
18.1.3. MaritzCX
18.1.3.1. Overview
18.1.3.2. Product Portfolio
18.1.3.3. Profitability by Market Segments
18.1.3.4. Sales Footprint
18.1.3.5. Strategy Overview
18.1.3.5.1. Marketing Strategy
18.1.4. MirrorWave
18.1.4.1. Overview
18.1.4.2. Product Portfolio
18.1.4.3. Profitability by Market Segments
18.1.4.4. Sales Footprint
18.1.4.5. Strategy Overview
18.1.4.5.1. Marketing Strategy
18.1.5. Qualtrics, LLC
18.1.5.1. Overview
18.1.5.2. Product Portfolio
18.1.5.3. Profitability by Market Segments
18.1.5.4. Sales Footprint
18.1.5.5. Strategy Overview
18.1.5.5.1. Marketing Strategy
18.1.6. Ipsos SA
18.1.6.1. Overview
18.1.6.2. Product Portfolio
18.1.6.3. Profitability by Market Segments
18.1.6.4. Sales Footprint
18.1.6.5. Strategy Overview
18.1.6.5.1. Marketing Strategy
18.1.7. InMoment, Inc.
18.1.7.1. Overview
18.1.7.2. Product Portfolio
18.1.7.3. Profitability by Market Segments
18.1.7.4. Sales Footprint
18.1.7.5. Strategy Overview
18.1.7.5.1. Marketing Strategy
18.1.8. Cvent, Inc.
18.1.8.1. Overview
18.1.8.2. Product Portfolio
18.1.8.3. Profitability by Market Segments
18.1.8.4. Sales Footprint
18.1.8.5. Strategy Overview
18.1.8.5.1. Marketing Strategy
18.1.9. Confirmit, Inc.
18.1.9.1. Overview
18.1.9.2. Product Portfolio
18.1.9.3. Profitability by Market Segments
18.1.9.4. Sales Footprint
18.1.9.5. Strategy Overview
18.1.9.5.1. Marketing Strategy
18.1.10. Ambivista
18.1.10.1. Overview
18.1.10.2. Product Portfolio
18.1.10.3. Profitability by Market Segments
18.1.10.4. Sales Footprint
18.1.10.5. Strategy Overview
18.1.10.5.1. Marketing Strategy
19. Assumptions & Acronyms Used
20. Research Methodology
Technology
July 2023
REP-GB-1573
342 pages
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