Enterprise feedback management industry in Western Europe is anticipated to be worth US$ 847.5 million by 2033, up from US$ 362.5 million in 2023. From 2023 to 2033, sales of enterprise feedback management in Western Europe are predicted to accelerate at a CAGR of 9.0%.
The growing importance of customer-centric tactics is boosting the growth of the Western Europe enterprise feedback management sector. Businesses actively adopt enterprise feedback management solutions to collect and evaluate user input, improve user experiences, and make data-driven decisions. Enterprise feedback management providers profit from this trend as businesses aim to enhance customer happiness and foster operational excellence through feedback-driven insights.
The Industry Dynamics Propelling the Enterprise Feedback Management in Western Europe
| Attributes | Details |
|---|---|
| Industry Size (2023) | US$ 362.5 million |
| Forecasted Industry Size (2033) | US$ 847.5 million |
| CAGR Estimation (2023 to 2033) | 9.0% |
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A thorough enterprise feedback management segmentation in Western Europe study concludes this section of the investigation. Industry players pay more attention to industry developments and demand for BFSI vertical. The large enterprises segment dominates the enterprise size sector of the industry.
Due to the vital need for customer feedback solutions in the BFSI (Banking, Financial Services, and Insurance) sector, this industry leads the demand for enterprise feedback management. Customer loyalty and satisfaction are critical for financial institutions.
| Leading Segment by Verticals | BFSI |
|---|---|
| Segment Share | 23.3% |
The BFSI sector's intense competition necessitates ongoing feedback analysis for institutions to make data-driven improvements. The sector's strong dedication to customer experience and regulatory compliance drives significant revenues.
Large enterprises dominate the sales of enterprise feedback management in Western Europe due to their significant resources, complex operational processes, and substantial need for comprehensive feedback solutions.
These large enterprises operate in Western Europe, catering to diverse consumer bases and managing extensive feedback data. They prioritize enterprise feedback management to gain competitive insights, enhance customer experience, and maintain brand reputation.
| Leading Segment by Type | Large Enterprises |
|---|---|
| Segment Share | 63.6% |
The financial resources of large enterprises enable them to make significant investments in advanced EFM platforms, custom integrations, and dedicated support teams. The strategic focus on EFM in Western Europe empowers large enterprises to make data-driven decisions and adapt to changing demands, further solidifying their leadership in enterprise feedback management sales.
Principal Consultant
The table below depicts the expected enterprise feedback management demand in Western Europe, with an emphasis on key countries United Kingdom, Germany, France, Netherlands, and Italy. According to the qualitative and quantitative investigation, the Netherlands has lucrative potential with influential enterprise feedback management service providers.
| Country | CAGR |
|---|---|
| Netherlands | 10.4% |
| United Kingdom | 9.9% |
| Germany | 8.8% |
| Italy | 8.6% |
| France | 8.0% |
The industry in Netherlands prospers due to a progressive attitude toward technology adoption and customer-centric strategies. Businesses of enterprise feedback management in the Netherlands are eager to adopt EFM to improve their products and services, thereby enhancing consumer experiences.
The industry in the United Kingdom has the potential for tremendous growth, owing to a strong emphasis on customer experience and a mature business structure. Businesses in the United Kingdom are increasingly implementing enterprise feedback management solutions to boost customer satisfaction and achieve operational gains.
The enterprise feedback management sector is growing in Germany as corporations prioritize data-driven decision-making. With a thriving industrial sector and a commitment to quality, there is a high demand for EFM systems to gather and analyze consumer feedback for continuous development.
The industry in Italy is expanding, with a focus on customer-centric techniques to drive economic growth. Businesses in Italy are wholeheartedly embracing enterprise feedback management solutions to gain essential insights, strengthen customer connections, and drive innovation in an increasingly competitive industry.
France demand for enterprise feedback management is expanding as businesses strive to improve customer interactions and loyalty. Customer service holds significant value in the French business landscape, making enterprise feedback management solution a vital investment for firms seeking to maintain their competitiveness.
The enterprise feedback management (EFM) industry is characterized by a dynamic competitive environment, with significant companies vying for industry share. Leading providers of enterprise feedback management in Western Europe continually innovate to create a seamless client experience and enhance corporate performance.
Emerging enterprise feedback management suppliers and niche players are gaining popularity by focusing on specific industrial sectors or offering distinctive features. The competitive dynamics are propelled by the growing emphasis on customer experience and enterprises' need to efficiently collect, evaluate, and act on feedback.
Recent Observations in Western Europe Players of Enterprise Feedback Management
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| Attribute | Details |
|---|---|
| Estimated Valuation (2023) | US$ 362.5 million |
| Projected Valuation (2033) | US$ 847.5 million |
| Anticipated CAGR (2023 to 2033) | 9.0% |
| Historical Analysis of Enterprise Feedback Management in Western Europe | 2018 to 2022 |
| Demand Forecast for Enterprise Feedback Management in Western Europe | 2023 to 2033 |
| Quantitative Units | Revenue in US$ million and CAGR from 2023 to 2033 |
| Report Coverage | Revenue Forecast, Company Ranking, Competitive Landscape, Growth Factors, Trends and Adoption Analysis |
| Key Countries Analyzed while Studying Opportunities in Enterprise Feedback Management in Western Europe | United Kingdom, Germany, France, Netherlands, Italy |
| Key Enterprise Feedback Management Companies of Western Europe | Medallia; Qualtrics; SurveyMonkey; Confirmit; InMoment; Sisense; Questback; MaritzCX; IBM Watson Experience Analytics; Mopinion |
The anticipated CAGR of enterprise feedback management in Western Europe through 2033 is 9.0%.
Demand for enterprise feedback management in Western Europe countries is likely to be US$ 847.5 million by 2033.
The enterprise feedback management providers use AI for sophisticated analytics to gather information from customer feedback.
The BFSI segment is likely to lead with an industry share of 23.3% in 2023.
The large enterprises segment to grab an industry share of 63.6% in 2023.
1. Executive Summary
1.1. Western Europe Market Outlook
1.2. Demand-side Trends
1.3. Supply-side Trends
1.4. Technology Roadmap Analysis
1.5. Analysis and Recommendations
2. Market Overview
2.1. Market Coverage / Taxonomy
2.2. Market Definition / Scope / Limitations
3. Market Background
3.1. Market Dynamics
3.1.1. Drivers
3.1.2. Restraints
3.1.3. Opportunity
3.1.4. Trends
3.2. Scenario Forecast
3.2.1. Demand in Optimistic Scenario
3.2.2. Demand in Likely Scenario
3.2.3. Demand in Conservative Scenario
3.3. Opportunity Map Analysis
3.4. Investment Feasibility Matrix
3.5. PESTLE and Porter’s Analysis
3.6. Regulatory Landscape
3.6.1. By Key Regions
3.6.2. By Key Countries
3.7. Regional Parent Market Outlook
4. Western Europe Industry Analysis and Outlook 2018 to 2022 and Forecast, 2023 to 2033
4.1. Historical Market Size Value (US$ Million) Analysis, 2018 to 2022
4.2. Current and Future Market Size Value (US$ Million) Projections, 2023 to 2033
4.2.1. Y-o-Y Growth Trend Analysis
4.2.2. Absolute $ Opportunity Analysis
5. Western Europe Industry Analysis and Outlook 2018 to 2022 and Forecast 2023 to 2033, By Solution
5.1. Introduction / Key Findings
5.2. Historical Market Size Value (US$ Million) Analysis By Solution, 2018 to 2022
5.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By Solution, 2023 to 2033
5.3.1. (EFM) Suite
5.3.1.1. Cloud-based/Web-based
5.3.1.2. On-Premises
5.3.2. Services
5.3.2.1. Implementation & Integration
5.3.2.2. Consulting Services
5.3.2.3. Support & Maintenance
5.4. Y-o-Y Growth Trend Analysis By Solution, 2018 to 2022
5.5. Absolute $ Opportunity Analysis By Solution, 2023 to 2033
6. Western Europe Industry Analysis and Outlook 2018 to 2022 and Forecast 2023 to 2033, By Enterprise Size
6.1. Introduction / Key Findings
6.2. Historical Market Size Value (US$ Million) Analysis By Enterprise Size, 2018 to 2022
6.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By Enterprise Size, 2023 to 2033
6.3.1. SMEs
6.3.2. Large Enterprises
6.4. Y-o-Y Growth Trend Analysis By Enterprise Size, 2018 to 2022
6.5. Absolute $ Opportunity Analysis By Enterprise Size, 2023 to 2033
7. Western Europe Industry Analysis and Outlook 2018 to 2022 and Forecast 2023 to 2033, By Industry
7.1. Introduction / Key Findings
7.2. Historical Market Size Value (US$ Million) Analysis By Industry, 2018 to 2022
7.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By Industry, 2023 to 2033
7.3.1. BFSI
7.3.2. Retail & CPG
7.3.3. IT & Telecom
7.3.4. Healthcare
7.3.5. Media & Entertainment
7.3.6. Travel & Hospitality
7.3.7. Government
7.3.8. Others
7.4. Y-o-Y Growth Trend Analysis By Industry, 2018 to 2022
7.5. Absolute $ Opportunity Analysis By Industry, 2023 to 2033
8. Western Europe Industry Analysis and Outlook 2018 to 2022 and Forecast 2023 to 2033, By Country
8.1. Introduction
8.2. Historical Market Size Value (US$ Million) Analysis By Country, 2018 to 2022
8.3. Current Market Size Value (US$ Million) Analysis and Forecast By Country, 2023 to 2033
8.3.1. UK
8.3.2. Germany
8.3.3. Italy
8.3.4. France
8.3.5. Spain
8.3.6. Rest of Western Europe
8.4. Market Attractiveness Analysis By Country
9. UK Industry Analysis and Outlook 2018 to 2022 and Forecast 2023 to 2033, By Region
9.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022
9.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033
9.2.1. By Region
9.2.1.1. England
9.2.1.2. Scotland
9.2.1.3. Wales
9.2.1.4. Northern Ireland
9.2.2. By Solution
9.2.3. By Enterprise Size
9.2.4. By Industry
9.3. Market Attractiveness Analysis
9.3.1. By Region
9.3.2. By Solution
9.3.3. By Enterprise Size
9.3.4. By Industry
9.4. Key Takeaways
10. Germany Industry Analysis and Outlook 2018 to 2022 and Forecast 2023 to 2033, By Region
10.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022
10.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033
10.2.1. By Region
10.2.1.1. North-east (Germany)
10.2.1.2. North-west (Germany)
10.2.1.3. Central (Germany)
10.2.1.4. South (Germany)
10.2.1.5. Other(Germany)
10.2.2. By Solution
10.2.3. By Enterprise Size
10.2.4. By Industry
10.3. Market Attractiveness Analysis
10.3.1. By Region
10.3.2. By Solution
10.3.3. By Enterprise Size
10.3.4. By Industry
10.4. Key Takeaways
11. Italy Industry Analysis and Outlook 2018 to 2022 and Forecast 2023 to 2033, By Region
11.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022
11.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033
11.2.1. By Region
11.2.1.1. North (Italy)
11.2.1.2. Central (Italy)
11.2.1.3. South (Italy)
11.2.1.4. Islands (Italy)
11.2.2. By Solution
11.2.3. By Enterprise Size
11.2.4. By Industry
11.3. Market Attractiveness Analysis
11.3.1. By Region
11.3.2. By Solution
11.3.3. By Enterprise Size
11.3.4. By Industry
11.4. Key Takeaways
12. France Industry Analysis and Outlook 2018 to 2022 and Forecast 2023 to 2033, By Region
12.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022
12.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033
12.2.1. By Region
12.2.1.1. Northern (France)
12.2.1.2. Central (France)
12.2.1.3. Southern (France)
12.2.1.4. Eastern (France)
12.2.2. By Solution
12.2.3. By Enterprise Size
12.2.4. By Industry
12.3. Market Attractiveness Analysis
12.3.1. By Region
12.3.2. By Solution
12.3.3. By Enterprise Size
12.3.4. By Industry
12.4. Key Takeaways
13. Spain Industry Analysis and Outlook 2018 to 2022 and Forecast 2023 to 2033, By Region
13.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022
13.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033
13.2.1. By Region
13.2.1.1. Basque Country
13.2.1.2. Andalusia
13.2.1.3. Extremadura
13.2.1.4. Catalonia
13.2.1.5. Valencia
13.2.1.6. Rest of Spain
13.2.2. By Solution
13.2.3. By Enterprise Size
13.2.4. By Industry
13.3. Market Attractiveness Analysis
13.3.1. By Region
13.3.2. By Solution
13.3.3. By Enterprise Size
13.3.4. By Industry
13.4. Key Takeaways
14. Rest of Western Europe Industry Analysis and Outlook 2018 to 2022 and Forecast 2023 to 2033
14.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022
14.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033
14.2.1. By Solution
14.2.2. By Enterprise Size
14.2.3. By Industry
14.3. Market Attractiveness Analysis
14.3.1. By Solution
14.3.2. By Enterprise Size
14.3.3. By Industry
14.4. Key Takeaways
15. Market Structure Analysis
15.1. Competition Dashboard
15.2. Competition Benchmarking
15.3. Market Share Analysis of Top Players
15.3.1. By Regional
15.3.2. By Solution
15.3.3. By Enterprise Size
15.3.4. By Industry
16. Competition Analysis
16.1. Competition Deep Dive
16.1.1. IBM Corporation
16.1.1.1. Overview
16.1.1.2. Product Portfolio
16.1.1.3. Profitability by Market Segments
16.1.1.4. Sales Footprint
16.1.1.5. Strategy Overview
16.1.1.5.1. Marketing Strategy
16.1.2. Verint Systems Inc.
16.1.2.1. Overview
16.1.2.2. Product Portfolio
16.1.2.3. Profitability by Market Segments
16.1.2.4. Sales Footprint
16.1.2.5. Strategy Overview
16.1.2.5.1. Marketing Strategy
16.1.3. MaritzCX
16.1.3.1. Overview
16.1.3.2. Product Portfolio
16.1.3.3. Profitability by Market Segments
16.1.3.4. Sales Footprint
16.1.3.5. Strategy Overview
16.1.3.5.1. Marketing Strategy
16.1.4. MirrorWave
16.1.4.1. Overview
16.1.4.2. Product Portfolio
16.1.4.3. Profitability by Market Segments
16.1.4.4. Sales Footprint
16.1.4.5. Strategy Overview
16.1.4.5.1. Marketing Strategy
16.1.5. Qualtrics, LLC
16.1.5.1. Overview
16.1.5.2. Product Portfolio
16.1.5.3. Profitability by Market Segments
16.1.5.4. Sales Footprint
16.1.5.5. Strategy Overview
16.1.5.5.1. Marketing Strategy
16.1.6. Ipsos SA
16.1.6.1. Overview
16.1.6.2. Product Portfolio
16.1.6.3. Profitability by Market Segments
16.1.6.4. Sales Footprint
16.1.6.5. Strategy Overview
16.1.6.5.1. Marketing Strategy
16.1.7. InMoment, Inc.
16.1.7.1. Overview
16.1.7.2. Product Portfolio
16.1.7.3. Profitability by Market Segments
16.1.7.4. Sales Footprint
16.1.7.5. Strategy Overview
16.1.7.5.1. Marketing Strategy
16.1.8. Cvent, Inc.
16.1.8.1. Overview
16.1.8.2. Product Portfolio
16.1.8.3. Profitability by Market Segments
16.1.8.4. Sales Footprint
16.1.8.5. Strategy Overview
16.1.8.5.1. Marketing Strategy
16.1.9. Confirmit, Inc.
16.1.9.1. Overview
16.1.9.2. Product Portfolio
16.1.9.3. Profitability by Market Segments
16.1.9.4. Sales Footprint
16.1.9.5. Strategy Overview
16.1.9.5.1. Marketing Strategy
16.1.10. Ambivista
16.1.10.1. Overview
16.1.10.2. Product Portfolio
16.1.10.3. Profitability by Market Segments
16.1.10.4. Sales Footprint
16.1.10.5. Strategy Overview
16.1.10.5.1. Marketing Strategy
17. Assumptions & Acronyms Used
18. Research Methodology
Technology
July 2023
REP-GB-1573
342 pages
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Enterprise Feedback Management Industry Analysis in Western Europe
