Dealer Management System Market Outlook (2023 to 2033)

The overall market is anticipated to have a steady CAGR of 5.5% during the period from 2023 to 2033. The dealer management system market is predicted to grow from US$ 8,528.5 million in 2023 to US$ 14,752.7 million by 2033.

The market is expected to be driven by improved product life cycle management and increased usage of fleet management analytics. Increased expenditures in dealer management systems, rising cloud adoption, and a trend away from paperwork to automation are propelling the market forward.

The incorporation of artificial intelligence and data analytics capabilities is expected to drive global market growth. As there is a rising demand for better inventory management, sales tracking, customer relationship management, commission, and insurance calculation, and technological advancements in dealer management systems.

With the growing trend of digitalization in all global industrial sectors, organizations in the automobile industry are increasingly turning to the dealer management system to accomplish a variety of tasks. In the worldwide market, this element is producing potential demand opportunities for the dealer management system.

Vehicle inventory, customer information, customer relationship management, sales (including finance, cash, buy here pay, and wholesale), printing paperwork, and credit reports are only a few of the important operations controlled by the dealer management system.

Aside from the automobile industry, the dealer management system is also used in other sectors, such as transportation and logistics. The need for a cloud-based dealer management system from the global transportation and logistics sector is promising for vendors in the market.

With the growing trend of digitalization in all global industrial sectors, organizations in the automobile industry are increasingly turning to the dealer management system to accomplish a variety of tasks. In the worldwide market, this element is producing potential demand opportunities for the dealer management system.

Vehicle inventory, customer information, customer relationship management, sales (including finance, cash, buy here pay, and wholesale), printing paperwork, and credit reports are only a few of the important operations controlled by the dealer management system.

Aside from the automobile industry, the dealer management system is also used in other sectors, such as transportation and logistics. The need for a cloud-based dealer management system from the global transportation and logistics sector is promising for vendors in the market.

Attributes Details
Market Valuation in 2022 US$ 8,200.5 million
Estimated Global Market Share in 2023 US$ 8,528.5 million
Forecasted Global Market Size by 2033 US$ 14,752.7 million
Projected Global Market Growth Rate from 2023 to 2033 5.6% CAGR

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Global Dealer Management System Market Historical Analysis (2018 to 2022) Vs. Forecast Outlook (2023 to 2033)

Previously, the market was thriving at a lower CAGR of 3.5% (2018 to 2022), resulting in a market size of US$ 8,200.5 million in 2022.

Pandemic years wreaked havoc on companies and resulted in the closure of vehicle dealerships. Auto dealers can use dealer management systems to keep up with current market trends and changes.

As a result, a slowdown in dealer business in 2020 slowed the growth of the dealer management systems market slightly. Despite these conditions, according to Forbes, dealerships in selected states of the United States continued to operate with formal licenses from the government to run the business during the pandemic. As it is one of the important industries, particularly in the transportation industry.

The United States government, according to the National Automobile Dealers Association (NADA), allowed vehicle dealerships to operate during these years. Demand for the dealer management system has increased in the region because vehicle retailers have reopened.

What is Propelling the Demand for Dealer Management Systems?

The automotive sector has seen key technological improvements during the last few decades. Over time, the impact of new technologies has transformed the sector. Automobiles can now employ innovative solutions thanks to improvements in digital technologies.

The dealer management system is an ideal solution for car dealerships that need to handle spare parts inventory and work orders. To track manufacturer and customer relationships, the system integrates customer relationship management (CRM) and business intelligence technologies. Several car dealerships rely heavily on the dealer management system to keep track of their inventory and sales.

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What are the Trends in the Dealer Management System Market?

New and used vehicle sales, consumer finance, vehicle repair, and maintenance services, and parts inventory management are all driven by the dealer management system. Financial reporting, payroll services, and cash flow management are also available.

Automotive stores may order vehicles and components, handle warranties, and get vehicle records using the system, which integrates with OEM data processing systems. As a result, the automotive industry's rapid adoption of a novel dealer management system is propelling market expansion. Furthermore, they cater to the specific requirements of the retail automobile industry.

Overall market expansion is hampered by security concerns caused by a lack of cyber security solutions. The global market is growing due to real-time insight, simpler business operations, and engaging customer communication.

Which is the Leading Segment in the Dealer Management System Market by End User?

With a predicted CAGR of 6%, demand for dealer management systems from the transportation and logistics industries is expected to rise throughout the forecast period. The transportation and logistics industry contributes a substantial amount of income to the market.

In the transportation and logistics industries, demand for cloud-based dealer management systems has increased, and this trend is projected to continue during the forecast period.

The marine and motorsports sectors, in addition to transportation and logistics, present considerable growth potential for the market. Another significant end-user of dealer management systems is in the construction industry.

Category By Deployment Type
Top Segment On-premises
Market Share in Percentage 61.2%
Category By End User
Top Segment Agriculture Sector
Market Share in Percentage 17.6%

Which is the Leading Segment in the Dealer Management System Market by Deployment Type?

In the global market, the on-premise deployment category had the majority revenue share, with a predicted CAGR of 5.1%. On-premise technology and software are installed on hardware within the company's premises so that employees have physical access to the data.

The cloud-based deployment segment is expected to increase rapidly over the projected period, owing to rising demand and usage of cloud-based deployment. Public and private clouds can be used in a cloud-based deployment architecture.

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Which is the Leading Region in the Dealer Management System Market?

Regional Market Comparison Global Market Share in Percentage
North America 28.8%
Europe 22.3%

Higher Adoption of Cloud-based Services to Retain the Dominance of the United States

During the forecast period, innovation in the dealer management system industry and an increase in vendors of dealer management systems are expected to boost the market in North America, which is expected to reach US$ 4.5 billion by 2033, with a CAGR of 6%.

Regional Market Comparison Global Market Share in Percentage
United States 16.5%
Germany 7.1%
Japan 4.2%
Australia 2.3%

Regional Markets in Asia are Growing Faster with the Digital Boom in the Region

Due to the increasing adoption of dealer management systems in the industry, Asia Pacific is likely to be an interesting region for the market. In the near future, the market in South America, the Middle East, and Africa is likely to grow rapidly.

Due to the region's developing logistics business, Asia Pacific countries, particularly China, Japan, and India, are driving the region's expansion. Furthermore, the highly linked and advanced economies of Southeast Asian countries, as well as growing awareness of the dealer management system, are fueling the market's growth. Moreover, new government programs and regulations are projected to aid industry expansion.

Regions CAGR (2023 to 2033)
United States of America 6%
United Kingdom 5.3%
China 3.9%
Japan 6.2%
India 7.5%

How Does Competition Influence The Dealer Management System Market?

The development of innovative and efficient goods is the primary focus of players in the market. Research shows how the competitors are taking advantage of the opportunities present in the market.

Leading players in the global market are putting more emphasis on improving the quality of services they provide. They are increasing capital inflow to research and development operations in order to achieve this goal.

Some companies in the global market are increasing their participation in new product launch activities. Aside from that, several stakeholders are putting more emphasis on making their products as cost-effective as possible.

As a result of these developments, the worldwide market is expected to grow at a faster rate in the approaching years. Manufacturers use dealer management systems, as well as a remote help desk, to optimize inventory management, dealer operations, and customer retention.

Some Recent Developments by the Dealer Management System Providers are:

  • Neuron, a Big Data platform connected to the Fortellis automobile commerce exchange, was introduced by CDK Global, Inc. in 2021. Dealers, original equipment manufacturers (OEMs), and third-party software developers can use the Neuron to turn large amounts of industry data into useful insights.
  • Service360 was created by Integrated Dealer Systems (IDS) in 2020 to assist dealers in revolutionizing their service and reducing repair event cycle time (RECT). IDS Service360 is a full-service solution that works in tandem with the IDS Astra G2 dealer management system.
  • DealerSocket, Inc., a part of Solera's Vehicle Solutions announced the purchase of Auto/Mate, a provider of dealer management systems for automobile dealerships, in January 2020. It provides auto dealers with a unique platform that features advanced software along with the best service by combining Auto/Robust Mate's dealer management system with DealerSocket's goods.

Key players

  • Adam Systems
  • BiT Dealership Software, Inc.
  • Blue Skies Business Solutions Inc.
  • CDK Global LLC.
  • Dealertrack Inc.

Key Segments

By Deployment Type:

  • On-Premises
  • Cloud

By End User:

  • Transportation and Logistics
  • Agriculture
  • Construction
  • Oil & Gas
  • Mining
  • Marine
  • Motor Sports
  • Other End Users

By Region:

  • North America
  • Latin America
  • Europe
  • East Asia
  • South Asia
  • Oceania
  • The Middle East & Africa (ME&A)

Frequently Asked Questions

What is the market size in 2023?

The market is valued at US$ 8,528.5 million in 2023.

How is the historical performance of the market?

From 2018 to 2022, the market registered a CAGR of 3.5%.

What will be the market value in 2033?

The market shall reach US$ 14,752.7 million in 2033.

What is the CAGR for the North American Market?

The North American will register a 6% CAGR until 2033.

What opportunities await the market players?

Digitalization will likely provide boost to the market.

Table of Content

1. Executive Summary

    1.1. Global Market Outlook

    1.2. Demand-side Trends

    1.3. Supply-side Trends

    1.4. Technology Roadmap Analysis

    1.5. Analysis and Recommendations

2. Market Overview

    2.1. Market Coverage / Taxonomy

    2.2. Market Definition / Scope / Limitations

3. Market Background

    3.1. Market Dynamics

        3.1.1. Drivers

        3.1.2. Restraints

        3.1.3. Opportunity

        3.1.4. Trends

    3.2. Scenario Forecast

        3.2.1. Demand in Optimistic Scenario

        3.2.2. Demand in Likely Scenario

        3.2.3. Demand in Conservative Scenario

    3.3. Opportunity Map Analysis

    3.4. Investment Feasibility Matrix

    3.5. PESTLE and Porter’s Analysis

    3.6. Regulatory Landscape

        3.6.1. By Key Regions

        3.6.2. By Key Countries

    3.7. Regional Parent Market Outlook

4. Global Market Analysis 2018 to 2022 and Forecast, 2023 to 2033

    4.1. Historical Market Size Value (US$ Million) Analysis, 2018 to 2022

    4.2. Current and Future Market Size Value (US$ Million) Projections, 2023 to 2033

        4.2.1. Y-o-Y Growth Trend Analysis

        4.2.2. Absolute $ Opportunity Analysis

5. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Deployment Type

    5.1. Introduction / Key Findings

    5.2. Historical Market Size Value (US$ Million) Analysis By Deployment Type, 2018 to 2022

    5.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By Deployment Type, 2023 to 2033

        5.3.1. On-Premises

        5.3.2. Cloud

    5.4. Y-o-Y Growth Trend Analysis By Deployment Type, 2018 to 2022

    5.5. Absolute $ Opportunity Analysis By Deployment Type, 2023 to 2033

6. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By End User

    6.1. Introduction / Key Findings

    6.2. Historical Market Size Value (US$ Million) Analysis By End User, 2018 to 2022

    6.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By End User, 2023 to 2033

        6.3.1. Transportation and Logistics

        6.3.2. Agriculture

        6.3.3. Construction

        6.3.4. Oil & Gas

        6.3.5. Mining

        6.3.6. Marine

        6.3.7. Motor Sports

    6.4. Y-o-Y Growth Trend Analysis By End User, 2018 to 2022

    6.5. Absolute $ Opportunity Analysis By End User, 2023 to 2033

7. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Region

    7.1. Introduction

    7.2. Historical Market Size Value (US$ Million) Analysis By Region, 2018 to 2022

    7.3. Current Market Size Value (US$ Million) Analysis and Forecast By Region, 2023 to 2033

        7.3.1. North America

        7.3.2. Latin America

        7.3.3. Europe

        7.3.4. South Asia

        7.3.5. East Asia

        7.3.6. Oceania

        7.3.7. MEA

    7.4. Market Attractiveness Analysis By Region

8. North America Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country

    8.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022

    8.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033

        8.2.1. By Country

            8.2.1.1. USA

            8.2.1.2. Canada

        8.2.2. By Deployment Type

        8.2.3. By End User

    8.3. Market Attractiveness Analysis

        8.3.1. By Country

        8.3.2. By Deployment Type

        8.3.3. By End User

    8.4. Key Takeaways

9. Latin America Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country

    9.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022

    9.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033

        9.2.1. By Country

            9.2.1.1. Brazil

            9.2.1.2. Mexico

            9.2.1.3. Rest of Latin America

        9.2.2. By Deployment Type

        9.2.3. By End User

    9.3. Market Attractiveness Analysis

        9.3.1. By Country

        9.3.2. By Deployment Type

        9.3.3. By End User

    9.4. Key Takeaways

10. Europe Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country

    10.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022

    10.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033

        10.2.1. By Country

            10.2.1.1. Germany

            10.2.1.2. UK

            10.2.1.3. France

            10.2.1.4. Spain

            10.2.1.5. Italy

            10.2.1.6. Rest of Europe

        10.2.2. By Deployment Type

        10.2.3. By End User

    10.3. Market Attractiveness Analysis

        10.3.1. By Country

        10.3.2. By Deployment Type

        10.3.3. By End User

    10.4. Key Takeaways

11. South Asia Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country

    11.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022

    11.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033

        11.2.1. By Country

            11.2.1.1. India

            11.2.1.2. Malaysia

            11.2.1.3. Singapore

            11.2.1.4. Thailand

            11.2.1.5. Rest of South Asia

        11.2.2. By Deployment Type

        11.2.3. By End User

    11.3. Market Attractiveness Analysis

        11.3.1. By Country

        11.3.2. By Deployment Type

        11.3.3. By End User

    11.4. Key Takeaways

12. East Asia Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country

    12.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022

    12.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033

        12.2.1. By Country

            12.2.1.1. China

            12.2.1.2. Japan

            12.2.1.3. South Korea

        12.2.2. By Deployment Type

        12.2.3. By End User

    12.3. Market Attractiveness Analysis

        12.3.1. By Country

        12.3.2. By Deployment Type

        12.3.3. By End User

    12.4. Key Takeaways

13. Oceania Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country

    13.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022

    13.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033

        13.2.1. By Country

            13.2.1.1. Australia

            13.2.1.2. New Zealand

        13.2.2. By Deployment Type

        13.2.3. By End User

    13.3. Market Attractiveness Analysis

        13.3.1. By Country

        13.3.2. By Deployment Type

        13.3.3. By End User

    13.4. Key Takeaways

14. MEA Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country

    14.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022

    14.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033

        14.2.1. By Country

            14.2.1.1. GCC Countries

            14.2.1.2. South Africa

            14.2.1.3. Israel

            14.2.1.4. Rest of MEA

        14.2.2. By Deployment Type

        14.2.3. By End User

    14.3. Market Attractiveness Analysis

        14.3.1. By Country

        14.3.2. By Deployment Type

        14.3.3. By End User

    14.4. Key Takeaways

15. Key Countries Market Analysis

    15.1. USA

        15.1.1. Pricing Analysis

        15.1.2. Market Share Analysis, 2022

            15.1.2.1. By Deployment Type

            15.1.2.2. By End User

    15.2. Canada

        15.2.1. Pricing Analysis

        15.2.2. Market Share Analysis, 2022

            15.2.2.1. By Deployment Type

            15.2.2.2. By End User

    15.3. Brazil

        15.3.1. Pricing Analysis

        15.3.2. Market Share Analysis, 2022

            15.3.2.1. By Deployment Type

            15.3.2.2. By End User

    15.4. Mexico

        15.4.1. Pricing Analysis

        15.4.2. Market Share Analysis, 2022

            15.4.2.1. By Deployment Type

            15.4.2.2. By End User

    15.5. Germany

        15.5.1. Pricing Analysis

        15.5.2. Market Share Analysis, 2022

            15.5.2.1. By Deployment Type

            15.5.2.2. By End User

    15.6. UK

        15.6.1. Pricing Analysis

        15.6.2. Market Share Analysis, 2022

            15.6.2.1. By Deployment Type

            15.6.2.2. By End User

    15.7. France

        15.7.1. Pricing Analysis

        15.7.2. Market Share Analysis, 2022

            15.7.2.1. By Deployment Type

            15.7.2.2. By End User

    15.8. Spain

        15.8.1. Pricing Analysis

        15.8.2. Market Share Analysis, 2022

            15.8.2.1. By Deployment Type

            15.8.2.2. By End User

    15.9. Italy

        15.9.1. Pricing Analysis

        15.9.2. Market Share Analysis, 2022

            15.9.2.1. By Deployment Type

            15.9.2.2. By End User

    15.10. India

        15.10.1. Pricing Analysis

        15.10.2. Market Share Analysis, 2022

            15.10.2.1. By Deployment Type

            15.10.2.2. By End User

    15.11. Malaysia

        15.11.1. Pricing Analysis

        15.11.2. Market Share Analysis, 2022

            15.11.2.1. By Deployment Type

            15.11.2.2. By End User

    15.12. Singapore

        15.12.1. Pricing Analysis

        15.12.2. Market Share Analysis, 2022

            15.12.2.1. By Deployment Type

            15.12.2.2. By End User

    15.13. Thailand

        15.13.1. Pricing Analysis

        15.13.2. Market Share Analysis, 2022

            15.13.2.1. By Deployment Type

            15.13.2.2. By End User

    15.14. China

        15.14.1. Pricing Analysis

        15.14.2. Market Share Analysis, 2022

            15.14.2.1. By Deployment Type

            15.14.2.2. By End User

    15.15. Japan

        15.15.1. Pricing Analysis

        15.15.2. Market Share Analysis, 2022

            15.15.2.1. By Deployment Type

            15.15.2.2. By End User

    15.16. South Korea

        15.16.1. Pricing Analysis

        15.16.2. Market Share Analysis, 2022

            15.16.2.1. By Deployment Type

            15.16.2.2. By End User

    15.17. Australia

        15.17.1. Pricing Analysis

        15.17.2. Market Share Analysis, 2022

            15.17.2.1. By Deployment Type

            15.17.2.2. By End User

    15.18. New Zealand

        15.18.1. Pricing Analysis

        15.18.2. Market Share Analysis, 2022

            15.18.2.1. By Deployment Type

            15.18.2.2. By End User

    15.19. GCC Countries

        15.19.1. Pricing Analysis

        15.19.2. Market Share Analysis, 2022

            15.19.2.1. By Deployment Type

            15.19.2.2. By End User

    15.20. South Africa

        15.20.1. Pricing Analysis

        15.20.2. Market Share Analysis, 2022

            15.20.2.1. By Deployment Type

            15.20.2.2. By End User

    15.21. Israel

        15.21.1. Pricing Analysis

        15.21.2. Market Share Analysis, 2022

            15.21.2.1. By Deployment Type

            15.21.2.2. By End User

16. Market Structure Analysis

    16.1. Competition Dashboard

    16.2. Competition Benchmarking

    16.3. Market Share Analysis of Top Players

        16.3.1. By Regional

        16.3.2. By Deployment Type

        16.3.3. By End User

17. Competition Analysis

    17.1. Competition Deep Dive

        17.1.1. ADAM Systems

            17.1.1.1. Overview

            17.1.1.2. Product Portfolio

            17.1.1.3. Profitability by Market Segments

            17.1.1.4. Sales Footprint

            17.1.1.5. Strategy Overview

                17.1.1.5.1. Marketing Strategy

        17.1.2. Autosoft Inc.

            17.1.2.1. Overview

            17.1.2.2. Product Portfolio

            17.1.2.3. Profitability by Market Segments

            17.1.2.4. Sales Footprint

            17.1.2.5. Strategy Overview

                17.1.2.5.1. Marketing Strategy

        17.1.3. Bit Dealership Software, Inc.

            17.1.3.1. Overview

            17.1.3.2. Product Portfolio

            17.1.3.3. Profitability by Market Segments

            17.1.3.4. Sales Footprint

            17.1.3.5. Strategy Overview

                17.1.3.5.1. Marketing Strategy

        17.1.4. CDK Global

            17.1.4.1. Overview

            17.1.4.2. Product Portfolio

            17.1.4.3. Profitability by Market Segments

            17.1.4.4. Sales Footprint

            17.1.4.5. Strategy Overview

                17.1.4.5.1. Marketing Strategy

        17.1.5. COX Automotive

            17.1.5.1. Overview

            17.1.5.2. Product Portfolio

            17.1.5.3. Profitability by Market Segments

            17.1.5.4. Sales Footprint

            17.1.5.5. Strategy Overview

                17.1.5.5.1. Marketing Strategy

        17.1.6. DealerBuilt

            17.1.6.1. Overview

            17.1.6.2. Product Portfolio

            17.1.6.3. Profitability by Market Segments

            17.1.6.4. Sales Footprint

            17.1.6.5. Strategy Overview

                17.1.6.5.1. Marketing Strategy

        17.1.7. Dominion Enterprises

            17.1.7.1. Overview

            17.1.7.2. Product Portfolio

            17.1.7.3. Profitability by Market Segments

            17.1.7.4. Sales Footprint

            17.1.7.5. Strategy Overview

                17.1.7.5.1. Marketing Strategy

        17.1.8. e-Emphasys Technologies Inc.

            17.1.8.1. Overview

            17.1.8.2. Product Portfolio

            17.1.8.3. Profitability by Market Segments

            17.1.8.4. Sales Footprint

            17.1.8.5. Strategy Overview

                17.1.8.5.1. Marketing Strategy

        17.1.9. Evopos

            17.1.9.1. Overview

            17.1.9.2. Product Portfolio

            17.1.9.3. Profitability by Market Segments

            17.1.9.4. Sales Footprint

            17.1.9.5. Strategy Overview

                17.1.9.5.1. Marketing Strategy

        17.1.10. Integrated Dealer Systems

            17.1.10.1. Overview

            17.1.10.2. Product Portfolio

            17.1.10.3. Profitability by Market Segments

            17.1.10.4. Sales Footprint

            17.1.10.5. Strategy Overview

                17.1.10.5.1. Marketing Strategy

18. Assumptions & Acronyms Used

19. Research Methodology

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Technology

Automotive Dealer Management System Market

April 2024

REP-GB-12931

250 pages

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