Customisation and Personalisation in Travel Market Snapshot (2022 to 2032)

The global customisation and personalisation in travel market size is expected to reach USD 620.71 Million in 2032. The customisation and personalisation in travel market is growing rapidly.

As per FMI Analysts, the global customisation and personalisation in travel market is estimated to be valued at USD 126.56 Million in 2022 and is projected to increase at a CAGR of 17.8% in the forecast period from 2022 to 2032.

Report Attribute Details
Customisation and personalisation in Travel Market Estimated Base Year Value (2021) USD 107.43 Million
Customisation and personalisation in Travel Market Expected Market Value (2022) USD 126.56 Million
Customisation and personalisation in Travel Market Anticipated Forecast Value (2032) USD 620.71 Million
Customisation and personalisation in Travel Market Projected Growth Rate (2022 to 2032) 17.8% CAGR

The proliferation of new travel destinations around the globe as well as the emergence of millennial travellers are key components in creating customised and personalized travel marketing. The massive wave of digital revolution has eroded the entire travel industry and created new opportunities for customised and personalized travel marketing.

It is becoming more and more popular for travel marketers to develop customized and personalized tours based on the needs and interests of travellers. A properly planned trip with significant inputs can alter the entire travel experience for a tourist. Travel-related data is changing the world's perception of the tourism industry.

Travel marketing is still largely dominated by the conventional way of traveling because a large population of tourists, mostly older travellers, are ignorant of modern technology and traditional travel marketing.

A number of travel tools are currently in use and many of the leading travel agencies in the world use these tools to customize travel marketing campaigns, generating demand for customisation and personalisation in travel. Travel portals have created a virtual corridor that leads travellers to a larger and better area of the travel industry. Several travellers around the globe are shopping and planning their travels on social media platforms prior to departure. Marketers also utilize social media platforms such as Facebook and Twitter to sell their products and services.

Travel agents and tour operators are rehashing their travel marketing strategies by gauging the exact choice of each traveler and sending out professional and customized newsletters and emails to entice potential travelers, influencing the market share of the customisation and personalisation in travel market. High-end marketing tools are being used to identify client information and to create personalized emails to ignite tourists' interest in particular travel packages.

In the travel industry, social media platforms are actively used by companies to woo the hashtag-loving traveller. A well-designed social media campaign can not only create new customers for the company, but it can also strengthen customer loyalty, boosting growth of the customisation and personalisation in travel market. A social media presence can be a springboard for all marketing and promotional activities.

The JetBlue app extends this experience, leveraging geo-location capabilities to provide consumers with important travel information in real-time, according to a 2015 report by Amadeus, a major IT provider for the travel sector.

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What are the Various Factors Driving the Customisation and personalisation in Travel Market?

The customisation and personalisation in travel market has received a lot of traction in the industry.

There are several factors contributing to the emergence of customisation and personalisation in travel marketing today, such as the existence of millennial travellers and travel-friendly economies across the globe. The digital wave that is tearing apart the travel industry has paved the way for customised and personalised marketing campaigns. Over the last decade, new travel destinations are mushrooming across the globe, increasing demand for customisation and personalisation in travel marketing.

The use and accumulation of travel data have changed the face of the travel industry and given it a whole new dimension. Customisation and personalisation are slowly but steadily gaining traction in the market. A properly planned trip can make tourism a very different experience, creating demand for customisation and personalisation in travel.

The key to success for key stakeholders in the travel industry is to personalize and customize travel marketing. Modern-day consumers are looking for tailor-made and customized travel packages, Emails will soon be an outdated tool in the rapidly evolving travel industry. Travel companies use advanced marketing tools to promote their offerings.

The pool of aged travellers is still shunning modern and customized travel marketing due to their inexperience with new technologies. An enormous proportion of tourists are still dependent on conventional forms of travel, this further affects the adoption of customisation and personalisation in travel.

What is Regional Analysis of Customisation and personalisation in Travel Market Share?

Globally, Asia-Pacific holds a significant share in the personalized travel and experiences market, and is expected to sustain its share throughout the forecast period, Asia-Pacific is known for its diverse cultures and attractive destinations. China, Japan, South Korea, India, and Malaysia have the highest concentration of outbound trips among households with higher income levels.

Moreover, Asia-Pacific tourists prefer tours, city trips, and beach holidays among holiday types in the region. International tourist arrivals in Asia-Pacific increased by 12% in 2019. The demand for customisation and personalisation in travel market is expected to grow due to increased adoption of internet-enabled phones and the internet of things.

A host of travel tools are now used by most leading travel agents around the world for customisation and personalisation in travel marketing because travel portals have created a virtual corridor for travelers, allowing them to experience the travel world on a wider scale. Modern-day travelers are shifting toward tailor-made and customized travel packages; Emails are a thing of the past; Travel companies are using advanced tools to promote their products and services, curating new opportunities for the customised and personalized travel market.

The rise of social media platforms is changing the way travel marketers market their products and services. Many travelers around the globe are using social media platforms to conduct their research before traveling, while marketers primarily use Facebook and Twitter to market their wares and services.

Sudip Saha
Sudip Saha

Principal Consultant

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What is the Competition Landscape in the Customisation and personalisation in Travel Market?

Some of the leading companies operating in the global customisation and personalisation in travel market include Best Western, Carnival Corp., Club Family Hotel, Delta Flights, EasyJet, KLM Royal Dutch, Princess Cruises, Virgin Hotels, IBERIA LAE SA, and Expedia Group, Inc.

Companies are revamping their travel marketing strategies to woo a new lot of consumers by collecting the exact information about the prospective customer and sending professional and personalized emails to ignite consumer interest in a particular tour package. These companies use sophisticated marketing tools to segregate the customer's information into segments and then design personalized emails and newsletters to entice tourists, driving growth in the customised and personalized travel market.

An active social media presence can provide an instant launch pad to any marketing or promotional activity planned by a travel management company. Thus, travel management companies are actively using social media platforms to reach out to hashtag-loving travelers. An effective social media campaign can generate new clients, while strengthening customer loyalty.

The JetBlue app then extends this experience, using geo-location capabilities to provide real-time travel updates based on location. According to a 2015 report by Amadeus, a major IT provider in the travel sector, JetBlue has "upped" its ability to deliver a consistent and immersive experience across multiple channels.

Report Scope

Report Attribute Details
Growth Rate CAGR of 17.8% from 2022 to 2032
Base Year for Estimation 2021
Historical Data 2015 to 2021
Forecast Period 2022 to 2032
Quantitative Units Revenue in USD Million and CAGR from 2022 to 2032
Report Coverage Revenue Forecast, Volume Forecast, Company Ranking, Competitive Landscape, Growth Factors, Trends and Pricing Analysis
Segments Covered Service Type, Mode of Booking, Age Group, Purpose, Region
Regions Covered North America; Europe; Asia-Pacific; LAMEA
Key Countries Profiled USA, Canada, Mexico, Germany, France, UK, Italy, Spain, Rest of Europe, China, India, Japan, Australia, South Korea, Rest of Asia-Pacific, Latin America, Middle East, Africa
Key Companies Profiled Best Western; Carnival Corp.; Club Family Hotel; Delta Flights; EasyJet; KLM Royal Dutch; Princess Cruises; Virgin Hotels; IBERIA LAE SA; Expedia Group, Inc.
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Key Segments Profiled in the Customisation and personalisation in Travel Market

By Service Type:

  • In-flight personalization
  • Cruise lines personalization
  • Adventure Travel
  • In-hotel personalization
  • Other personalization

By Mode of Booking:

  • OTA Platform
  • Offline

By Age Group:

  • Millennial
  • Generation X
  • Baby Boomers
  • Others

By Purpose:

  • Leisure
  • Business

By Region:

  • North America
  • Europe
  • Asia-Pacific
  • LAMEA

Frequently Asked Questions

At What Rate will the Customisation and personalisation in Travel Market grow?

The global customisation and personalisation in travel market is set to exceed USD 620.71 Million by 2032.

Which Region is set to Lead the Customisation and personalisation in Travel Market?

The USA is projected to lead the customisation and personalisation in travel market in the forecast period.

Which are some of the Renowned Companies in the Customisation and personalisation in Travel Market?

Best Western, Carnival Corp., Club Family Hotel, Delta Flights, EasyJet, and others are some of the renowned companies in the customisation and personalisation in travel market.

Table of Content
	1. Executive Summary
	2. Market Overview
	3. Market Background
	4. Global Customisation and Personalisation in Travel Market Analysis 2017 to 2021 and Forecast, 2022 to 2032
	5. Global Customisation and Personalisation in Travel Market Analysis 2017 to 2021 and Forecast 2022 to 2032, By Service Type
		5.1. In-flight Personalization
		5.2. Cruise Lines Personalization
		5.3. Adventure Travel
		5.4. In-hotel
		5.5. Others
	6. Global Customisation and Personalisation in Travel Market Analysis 2017 to 2021 and Forecast 2022 to 2032, By Mode of Booking
		6.1. OTA Platform
		6.2. Offline
	7. Global Customisation and Personalisation in Travel Market Analysis 2017 to 2021 and Forecast 2022 to 2032, By Purpose
		7.1. Leisure
		7.2. Business
	8. Global Customisation and Personalisation in Travel Market Analysis 2017 to 2021 and Forecast 2022 to 2032, By Travel Type
		8.1. International
		8.2. Domestic
	9. Global Customisation and Personalisation in Travel Market Analysis 2017 to 2021 and Forecast 2022 to 2032, By Region
		9.1. North America
		9.2. Latin America
		9.3. Europe
		9.4. Asia Pacific
		9.5. Middle East and Africa
	10. North America Customisation and Personalisation in Travel Market Analysis 2017 to 2021 and Forecast 2022 to 2032, By Country
	11. Latin America Customisation and Personalisation in Travel Market Analysis 2017 to 2021 and Forecast 2022 to 2032, By Country
	12. Europe Customisation and Personalisation in Travel Market Analysis 2017 to 2021 and Forecast 2022 to 2032, By Country
	13. Asia Pacific Customisation and Personalisation in Travel Market Analysis 2017 to 2021 and Forecast 2022 to 2032, By Country
	14. Middle East and Africa Customisation and Personalisation in Travel Market Analysis 2017 to 2021 and Forecast 2022 to 2032, By Country
	15. Key Countries Customisation and Personalisation in Travel Market Analysis
	16. Market Structure Analysis
	17. Competition Analysis
		17.1. Hilton Worldwide Holding
		17.2. TUI Group
		17.3. Airbnb Inc.
		17.4. Crown Resorts Limited
		17.5. Gray and Corporation
		17.6. Accor Group
		17.7. Carnival Corporation
		17.8. Virgin Hotels
		17.9. Expedia Group
		17.10. KLM Royal Dutch
	18. Assumptions & Acronyms Used
	19. Research Methodology
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