The communications platform as a service (CPaaS) ecosystem in Korea is poised for substantial growth through 2033. The industry is anticipated to show a robust CAGR of 20.20% through 2033.
The demand for communications platform as a service has evolved into a mainstream industry in Korea, and this trajectory is set to drive the sector to an estimated valuation of US$ 225.9 million in 2023. With a promising outlook and consumers’ growing reliance on online shopping platforms, the demand for communications platform as a service in Korea is expected to reach US$ 1,479.20 million by 2033.
Key Insights and Highlights to Understand Emerging and Fast-growing Opportunities
| Attributes | Details |
|---|---|
| Industry Size in Korea (2023) | US$ 225.9 million |
| Forecasted Industry Size in Korea (2033) | US$ 1,479.20 million |
| CAGR Estimation (2023 to 2033) | 20.20% |
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South Gyeongsang has witnessed a rapid expansion in the adoption of CPaaS solutions. The region thriving business sector and a strong focus on digital transformation have accelerated the deployment of CPaaS for improved customer engagement and real-time communications.
Companies in the area are leveraging CPaaS to enhance their customer support services and streamline internal communication processes, leading to increased productivity.
The integration of artificial intelligence (AI) into CPaaS solutions. Organizations in the region are seeking AI-driven communication tools to automate responses, provide personalized customer experiences, and gather insights from communication data. As a result, CPaaS providers are focusing on incorporating AI features into their platforms to meet this growing demand.
Principal Consultant
The table below highlights that in 2023, large enterprises and the IT and Telecommunication sectors are currently leading in terms of enterprise size and industry segment.
| Category | Industrial Share in 2023 |
|---|---|
| Large Enterprises | 57.40% |
| IT and Telecommunication | 31.70% |
The large enterprises segment has taken the lead in the CPaaS industry, accounting for an industry share of 57.40% in 2023. Large enterprises are increasingly recognizing the value of CPaaS, driven by its programmable communications and API integration capabilities. The trend highlights how CPaaS is integral to large enterprise communication strategies.
The demand for cloud communication solutions has surged in large enterprises and small and medium-sized businesses (SMBs) in developed and developing countries.
CPaaS offers a valuable solution by enabling enterprises to manage and enhance their communication features without the need for extensive infrastructure development and maintenance. The ease of use allows companies to create unique customer communication experiences, reduce costs, and drive innovation in their communication strategies. The CPaaS industry growth is a testament to its potential to revolutionize business communication.
The IT and Telecommunication sector has emerged as a dominant player in the CPaaS industry, holding a significant industrial share of 31.70% in 2023. The adoption of the CPaaS solutions sector reflects the growing importance of real-time and efficient communication in the industry.
In the IT and telecommunications sector, CPaaS technologies provide essential tools for enhancing customer engagement and optimizing internal communications. The ability to integrate programmable communication features into software applications and platforms enables companies in this sector to offer advanced communication solutions to their customers, leading to improved customer experiences.
The IT and Telecommunication sector reliance on cloud-based technologies aligns well with the cloud delivery model of CPaaS. The adoption of CPaaS allows companies in this sector to leverage cloud-based communication capabilities, enhancing their competitiveness and industry position.
Players in the Korea’s CPaaS industry are concentrating strategically on customizing their products to meet the specific needs of the regional industry. To ensure accessibility and broad acceptance, this entails integrating CPaaS functions with well-known Korean messaging and social media sites. Ensuring data security is of paramount importance, requiring stringent encryption and adherence to Korean data protection regulations to foster user confidence.
Partnerships with regional companies and sectors, AI-enabled automation, and sector-specific solutions fuel growth. In addition, providing localized customer service, following Korean laws, and marketing affordable plans are essential tactics to obtain a competitive advantage and prosper in this tech-savvy and dynamic industry. Players' positions are further strengthened by ongoing innovation, industry localization, and government collaborations.
Recent Developments Observed in the Communications Platform as a Service (CPaaS) in Korea
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| Attribute | Details |
|---|---|
| Estimated Industry Size in 2023 | US$ 225.9 million |
| Projected Industry Size by 2033 | US$ 1,479.20 million |
| Anticipated CAGR between 2023 to 2033 | 20.20% CAGR |
| Demand Forecast for the Communications Platform as a Service (CPaaS) Industry in Korea | 2023 to 2033 |
| Report Coverage | Industry Size, Industry Trends, Analysis of key factors influencing the Communications Platform as a Service (CPaaS) Industry in Korea, Insights on Global Players and their Industry Strategy in Korea, Ecosystem Analysis of Local and Regional Korea Providers |
| Key Provinces Analyzed | South Gyeongsang, North Jeolla, South Jeolla, Jeju |
| Key Companies Profiled | KakaoTalk; Naver Line; SK Telecom; KT Corporation; Daum Communications; Korea Telecom; Nexmo; MessageBird; TeleSign; Infobip |
The Korea CPaaS industry is valued at US$ 225.9 million in 2023.
The anticipated CAGR for the CPaaS ecosystem in Korea through 2033 is 20.20%.
Demand for the industry in Korea is estimated to reach US$ 1,479.20 million by 2033.
The dominant CPaaS user industry in Korea is IT and Telecommunication.
Large enterprises are projected to remain a key contributor in Korea.
1. Executive Summary
1.1. Market Outlook
1.2. Demand-side Trends
1.3. Supply-side Trends
1.4. Technology Roadmap Analysis
1.5. Analysis and Recommendations
2. Market Overview
2.1. Market Coverage / Taxonomy
2.2. Market Definition / Scope / Limitations
3. Market Background
3.1. Market Dynamics
3.1.1. Drivers
3.1.2. Restraints
3.1.3. Opportunity
3.1.4. Trends
3.2. Scenario Forecast
3.2.1. Demand in Optimistic Scenario
3.2.2. Demand in Likely Scenario
3.2.3. Demand in Conservative Scenario
3.3. Opportunity Map Analysis
3.4. Investment Feasibility Matrix
3.5. PESTLE and Porter’s Analysis
3.6. Regulatory Landscape
3.6.1. By Key Regions
3.7. Regional Parent Market Outlook
4. Industry Analysis and Outlook 2018 to 2022 and Forecast, 2023 to 2033
4.1. Historical Market Size Value (US$ Million) Analysis, 2018 to 2022
4.2. Current and Future Market Size Value (US$ Million) Projections, 2023 to 2033
4.2.1. Y-o-Y Growth Trend Analysis
4.2.2. Absolute $ Opportunity Analysis
5. Industry Analysis and Outlook 2018 to 2022 and Forecast 2023 to 2033, By Solution
5.1. Introduction / Key Findings
5.2. Historical Market Size Value (US$ Million) Analysis By Solution, 2018 to 2022
5.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By Solution, 2023 to 2033
5.3.1. Software
5.3.2. Services
5.3.2.1. Integration & Implementation
5.3.2.2. Consulting
5.3.2.3. Support & Maintenance
5.3.2.4. Managed Services
5.4. Y-o-Y Growth Trend Analysis By Solution, 2018 to 2022
5.5. Absolute $ Opportunity Analysis By Solution, 2023 to 2033
6. Industry Analysis and Outlook 2018 to 2022 and Forecast 2023 to 2033, By Enterprise Size
6.1. Introduction / Key Findings
6.2. Historical Market Size Value (US$ Million) Analysis By Enterprise Size, 2018 to 2022
6.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By Enterprise Size, 2023 to 2033
6.3.1. Small & Medium Enterprises (SMEs)
6.3.2. Large Enterprises
6.4. Y-o-Y Growth Trend Analysis By Enterprise Size, 2018 to 2022
6.5. Absolute $ Opportunity Analysis By Enterprise Size, 2023 to 2033
7. Industry Analysis and Outlook 2018 to 2022 and Forecast 2023 to 2033, By Industry
7.1. Introduction / Key Findings
7.2. Historical Market Size Value (US$ Million) Analysis By Industry, 2018 to 2022
7.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By Industry, 2023 to 2033
7.3.1. IT & Telecom
7.3.2. BFSI
7.3.3. Manufacturing
7.3.4. Healthcare
7.3.5. Retail & CPG
7.3.6. Others
7.4. Y-o-Y Growth Trend Analysis By Industry, 2018 to 2022
7.5. Absolute $ Opportunity Analysis By Industry, 2023 to 2033
8. Industry Analysis and Outlook 2018 to 2022 and Forecast 2023 to 2033, By Region
8.1. Introduction
8.2. Historical Market Size Value (US$ Million) Analysis By Region, 2018 to 2022
8.3. Current Market Size Value (US$ Million) Analysis and Forecast By Region, 2023 to 2033
8.3.1. South Gyeongsang
8.3.2. North Jeolla
8.3.3. South Jeolla
8.3.4. Jeju
8.3.5. Rest of
8.4. Market Attractiveness Analysis By Region
9. South Gyeongsang Industry Analysis and Outlook 2018 to 2022 and Forecast 2023 to 2033
9.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022
9.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033
9.2.1. By Solution
9.2.2. By Enterprise Size
9.2.3. By Industry
9.3. Market Attractiveness Analysis
9.3.1. By Solution
9.3.2. By Enterprise Size
9.3.3. By Industry
9.4. Key Takeaways
10. North Jeolla Industry Analysis and Outlook 2018 to 2022 and Forecast 2023 to 2033
10.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022
10.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033
10.2.1. By Solution
10.2.2. By Enterprise Size
10.2.3. By Industry
10.3. Market Attractiveness Analysis
10.3.1. By Solution
10.3.2. By Enterprise Size
10.3.3. By Industry
10.4. Key Takeaways
11. South Jeolla Industry Analysis and Outlook 2018 to 2022 and Forecast 2023 to 2033
11.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022
11.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033
11.2.1. By Solution
11.2.2. By Enterprise Size
11.2.3. By Industry
11.3. Market Attractiveness Analysis
11.3.1. By Solution
11.3.2. By Enterprise Size
11.3.3. By Industry
11.4. Key Takeaways
12. Jeju Industry Analysis and Outlook 2018 to 2022 and Forecast 2023 to 2033
12.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022
12.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033
12.2.1. By Solution
12.2.2. By Enterprise Size
12.2.3. By Industry
12.3. Market Attractiveness Analysis
12.3.1. By Solution
12.3.2. By Enterprise Size
12.3.3. By Industry
12.4. Key Takeaways
13. Rest of Industry Analysis and Outlook 2018 to 2022 and Forecast 2023 to 2033
13.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022
13.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033
13.2.1. By Solution
13.2.2. By Enterprise Size
13.2.3. By Industry
13.3. Market Attractiveness Analysis
13.3.1. By Solution
13.3.2. By Enterprise Size
13.3.3. By Industry
13.4. Key Takeaways
14. Market Structure Analysis
14.1. Competition Dashboard
14.2. Competition Benchmarking
14.3. Market Share Analysis of Top Players
14.3.1. By Regional
14.3.2. By Solution
14.3.3. By Enterprise Size
14.3.4. By Industry
15. Competition Analysis
15.1. Competition Deep Dive
15.1.1. Avaya
15.1.1.1. Overview
15.1.1.2. Product Portfolio
15.1.1.3. Profitability by Market Segments
15.1.1.4. Sales Footprint
15.1.1.5. Strategy Overview
15.1.1.5.1. Marketing Strategy
15.1.2. Twilio
15.1.2.1. Overview
15.1.2.2. Product Portfolio
15.1.2.3. Profitability by Market Segments
15.1.2.4. Sales Footprint
15.1.2.5. Strategy Overview
15.1.2.5.1. Marketing Strategy
15.1.3. Mitel Networks Corporation
15.1.3.1. Overview
15.1.3.2. Product Portfolio
15.1.3.3. Profitability by Market Segments
15.1.3.4. Sales Footprint
15.1.3.5. Strategy Overview
15.1.3.5.1. Marketing Strategy
15.1.4. Infobip
15.1.4.1. Overview
15.1.4.2. Product Portfolio
15.1.4.3. Profitability by Market Segments
15.1.4.4. Sales Footprint
15.1.4.5. Strategy Overview
15.1.4.5.1. Marketing Strategy
15.1.5. Bandwidth Inc.
15.1.5.1. Overview
15.1.5.2. Product Portfolio
15.1.5.3. Profitability by Market Segments
15.1.5.4. Sales Footprint
15.1.5.5. Strategy Overview
15.1.5.5.1. Marketing Strategy
15.1.6. Vonage
15.1.6.1. Overview
15.1.6.2. Product Portfolio
15.1.6.3. Profitability by Market Segments
15.1.6.4. Sales Footprint
15.1.6.5. Strategy Overview
15.1.6.5.1. Marketing Strategy
15.1.7. TeleSign Corporation
15.1.7.1. Overview
15.1.7.2. Product Portfolio
15.1.7.3. Profitability by Market Segments
15.1.7.4. Sales Footprint
15.1.7.5. Strategy Overview
15.1.7.5.1. Marketing Strategy
15.1.8. MessageBird
15.1.8.1. Overview
15.1.8.2. Product Portfolio
15.1.8.3. Profitability by Market Segments
15.1.8.4. Sales Footprint
15.1.8.5. Strategy Overview
15.1.8.5.1. Marketing Strategy
15.1.9. IMIMobile Limited
15.1.9.1. Overview
15.1.9.2. Product Portfolio
15.1.9.3. Profitability by Market Segments
15.1.9.4. Sales Footprint
15.1.9.5. Strategy Overview
15.1.9.5.1. Marketing Strategy
15.1.10. Telnyx
15.1.10.1. Overview
15.1.10.2. Product Portfolio
15.1.10.3. Profitability by Market Segments
15.1.10.4. Sales Footprint
15.1.10.5. Strategy Overview
15.1.10.5.1. Marketing Strategy
15.1.11. MOBtexting
15.1.11.1. Overview
15.1.11.2. Product Portfolio
15.1.11.3. Profitability by Market Segments
15.1.11.4. Sales Footprint
15.1.11.5. Strategy Overview
15.1.11.5.1. Marketing Strategy
15.1.12. Yellow Messenger
15.1.12.1. Overview
15.1.12.2. Product Portfolio
15.1.12.3. Profitability by Market Segments
15.1.12.4. Sales Footprint
15.1.12.5. Strategy Overview
15.1.12.5.1. Marketing Strategy
15.1.13. 8x8, Inc.
15.1.13.1. Overview
15.1.13.2. Product Portfolio
15.1.13.3. Profitability by Market Segments
15.1.13.4. Sales Footprint
15.1.13.5. Strategy Overview
15.1.13.5.1. Marketing Strategy
15.1.14. Telin
15.1.14.1. Overview
15.1.14.2. Product Portfolio
15.1.14.3. Profitability by Market Segments
15.1.14.4. Sales Footprint
15.1.14.5. Strategy Overview
15.1.14.5.1. Marketing Strategy
15.1.15. Kaleyra
15.1.15.1. Overview
15.1.15.2. Product Portfolio
15.1.15.3. Profitability by Market Segments
15.1.15.4. Sales Footprint
15.1.15.5. Strategy Overview
15.1.15.5.1. Marketing Strategy
16. Assumptions & Acronyms Used
17. Research Methodology
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Communications Platform as a Service Industry Analysis in Korea
