The cloud telephony services market is expected to expand its roots at a steady CAGR of 9.7% during the forecast period. The market is likely to hold a revenue of US$ 22.8 billion in 2023 while it is anticipated to cross a value of US$ 57.6 billion by 2033.
Increasing adoption of cloud-based solutions and advanced technologies like AI, ML, and IoT integrating with corporate spaces making it feasible to communicate with the end-users and customers effectively.
Enhancing the storage space, flexibility, scalability, and 24/7 availability, cloud telephony solutions help companies in improving their operations. The system works on multiple networks and voice over internet protocol (VoIP) phone systems and switched telephone networks (PSTNs), streamlining business communications alongside.
The high use of cloud telephony has also enhanced the customer experience in the crucial times of pandemics when telephonic support is possible. Corporate spaces also have installed these systems to increase effective communication among themselves as operations have shifted to the online medium.
Attribute | Details |
---|---|
Cloud Telephony Services Market CAGR (2023 to 2033) | 9.7% |
Cloud Telephony Services Market Size (2023) | US$ 22.8 billion |
Cloud Telephony Services Market Size (2033) | US$ 57.6 billion |
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As new components add up in the corporate structure along with the rising need for better and effective customer support, demand for cloud telephony systems rises excessively.
Key factors that help the cloud telephony services market in its growth are the increased need for telecommunication solutions, better feedback and response system, and remote working.
The ongoing trend in the market shows that small and medium-sized businesses seek telecommunication solutions in order to disseminate information regarding their products and services to market themselves. This being the key reason for the market’s growth is the transformation from traditional phones to IP telephony services that provide better connectivity and bandwidth to the telecom vendors.
Migration from the old telephone lines to IP Telephony systems has increased the ROI in a lot of corporate spaces.
This has helped the vendors in marketing their products in new markets, pushing the sales of cloud telephony services. This made cloud telephony services a better and more efficient way to communicate and connect. Another factor fueling the market is the high penetration of mobile phones that has fastened the migration from regular lines to ISDN and PSTN.
It provides better scalability, better user interface, flexibility, and 24/7 availability or support. It gives small and medium business owners an easy and subtle way to be connected with their customers.
Owing to its call reporting and tracking system, cloud telephony has becomes a better and more technologically advanced way to communicate. Therefore, companies are now focusing on creating awareness about the services and launching new products that work well with the advanced technology available. For instance, brands now launch products that come with multiple connectivity features like the Internet of Things (IoT).
Customer behavior and concern over data privacy and security are restraining the growth of the market. The market declines as big corporations set up their private networks restraining the demand for cloud telephony services.
The need for more investment in small and medium enterprises is also hassling the growth of the cloud telephony services market. As covid-19 destroyed multiple companies’ basic structures and finance systems, companies now try to invest in fixing the damage. This restricts them from investing in the telecommunications department of their workspace.
Countries | Revenue Share % (2023) |
---|---|
United States | 16.6% |
Germany | 9.2% |
Japan | 6.2% |
Australia | 2.3% |
Countries | CAGR % (2023 to 2033) |
---|---|
China | 8.6% |
India | 11.5% |
United Kingdom | 9.1% |
The cloud telephony services market is divided into regions; North America, Latin America, Asia Pacific, Middle East and Africa (MEA), and Europe. The leading market is the United States which held a market share of 16.6% in 2022. Though, the overall North American region held a market share of 28.2% in 2022.
The region is expected to hold a market revenue of US$ 12 billion by the end of 2033. Another reason behind the extensive growth of the cloud telephony solutions and services market in this region is the high competition and new private players in the sector.
Apart from this, Germany held a market share of 9.2% in 2022, while Europe held a market share of 24.3% in 2022. France also grows along with Germany, with a forecasted value of US$ 3.5 billion at a CAGR of 9.8% between 2023 to 2033
Category | By Deployment Mode |
---|---|
Leading Segment | Cloud |
Market Share (2022) | 52..3% |
Category | By Enterprise Size |
---|---|
Leading Segment | Large Enterprise |
Market Share (2022) | 62.2% |
The cloud telephony services market is categorized by deployment, enterprise size, network, application, and industry. These categories are further divided into small segments that expand their channels in multiple market spaces.
These segments perform differently in multiple markets as they have a stronghold in multiple regions. The deployment category is segmented into hosted and cloud, while enterprise size is segmented into small & medium enterprises (SMEs) and large enterprises.
The network category is divided into public switched telephone networks (PSTNs) and voice over internet protocol (VoIP), and the application category holds four segments; conferencing, multi-level IVR, sales & marketing, and customer relationship management (CRM).
By deployment, the FMI study finds that the cloud type of deployment has a massive sales potential through 2033. The adoption of cloud systems is likely to record a CAGR of 9.1% during the forecast period.
Consumer demand for cloud-type deployment is attributed to its characteristics, like easy implementation, secured loops, and more reliability. In the future, sales of cloud-based cloud telephony systems are estimated to grow in proportion to the need for effective communications. This pushes the sales of cloud telephony systems into new markets.
By network, voice over internet protocol (VoIP) is the leading segment in the cloud telephony services market and is expected to hold a key portion in the forecast period. The segment is thriving at a strong CAGR of 14.3% during the forecast period.
The factors behind the growth of this segment are cost-efficiency, better connections, and a user-friendly interface. Though the public switched telephone networks (PSTNs) segment is also likely to grow at a promising CAGR through the forecast period, fueling the overall sales of cloud telephony systems.
The competitive landscape of cloud telephony is diversified and makes the market more exclusive for new players. Old telecommunication giants also release their new updated IP telephony systems that help in communicating with their customers. Vendor companies focus on mergers and collaborations to expand their distribution channels in new areas.
Market Developments
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In 2023, North America is anticipated to hold 34% of the market for cloud telephony services.
Asia-Pacific's market for cloud telephony services is anticipated to increase from USD 12.3 billion in 2023 to USD 27.4 billion by 2033.
In the market for cloud telephony services, China is predicted to experience exponential growth.
The expanding use of cloud computing, the rise in need for mobility, and the demand for scalability are what are driving the sales of cloud telephony services.
The market for cloud telephony services is propelled by the rising popularity of cloud computing and the rising demand for mobility, scalability, security, and analytics.
1. Executive Summary
1.1. Global Market Outlook
1.2. Demand-side Trends
1.3. Supply-side Trends
1.4. Technology Roadmap Analysis
1.5. Analysis and Recommendations
2. Market Overview
2.1. Market Coverage / Taxonomy
2.2. Market Definition / Scope / Limitations
3. Market Background
3.1. Market Dynamics
3.1.1. Drivers
3.1.2. Restraints
3.1.3. Opportunity
3.1.4. Trends
3.2. Scenario Forecast
3.2.1. Demand in Optimistic Scenario
3.2.2. Demand in Likely Scenario
3.2.3. Demand in Conservative Scenario
3.3. Opportunity Map Analysis
3.4. Investment Feasibility Matrix
3.5. PESTLE and Porter’s Analysis
3.6. Regulatory Landscape
3.6.1. By Key Regions
3.6.2. By Key Countries
3.7. Regional Parent Market Outlook
4. Global Market Analysis 2018 to 2022 and Forecast, 2023 to 2033
4.1. Historical Market Size Value (US$ Million) Analysis, 2018 to 2022
4.2. Current and Future Market Size Value (US$ Million) Projections, 2023 to 2033
4.2.1. Y-o-Y Growth Trend Analysis
4.2.2. Absolute $ Opportunity Analysis
5. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Deployment
5.1. Introduction / Key Findings
5.2. Historical Market Size Value (US$ Million) Analysis By Deployment, 2018 to 2022
5.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By Deployment, 2023 to 2033
5.3.1. Hosted
5.3.2. Cloud
5.4. Y-o-Y Growth Trend Analysis By Deployment, 2018 to 2022
5.5. Absolute $ Opportunity Analysis By Deployment, 2023 to 2033
6. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Enterprise Size
6.1. Introduction / Key Findings
6.2. Historical Market Size Value (US$ Million) Analysis By Enterprise Size, 2018 to 2022
6.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By Enterprise Size, 2023 to 2033
6.3.1. Small & Medium Enterprise (SMEs)
6.3.2. Large Enterprises
6.4. Y-o-Y Growth Trend Analysis By Enterprise Size, 2018 to 2022
6.5. Absolute $ Opportunity Analysis By Enterprise Size, 2023 to 2033
7. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Network
7.1. Introduction / Key Findings
7.2. Historical Market Size Value (US$ Million) Analysis By Network , 2018 to 2022
7.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By Network , 2023 to 2033
7.3.1. Public Switched Telephone Networks (PSTNs)
7.3.2. Voice over Internet Protocol (VoIP)
7.4. Y-o-Y Growth Trend Analysis By Network , 2018 to 2022
7.5. Absolute $ Opportunity Analysis By Network , 2023 to 2033
8. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Application
8.1. Introduction / Key Findings
8.2. Historical Market Size Value (US$ Million) Analysis By Application, 2018 to 2022
8.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By Application, 2023 to 2033
8.3.1. Conferencing
8.3.2. Multi-level IVR
8.3.3. Sales & Marketing
8.3.4. Customer Relationship Management (CRM)
8.4. Y-o-Y Growth Trend Analysis By Application, 2018 to 2022
8.5. Absolute $ Opportunity Analysis By Application, 2023 to 2033
9. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Industry
9.1. Introduction / Key Findings
9.2. Historical Market Size Value (US$ Million) Analysis By Industry, 2018 to 2022
9.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By Industry, 2023 to 2033
9.3.1. BFSI
9.3.2. Education
9.3.3. Government
9.3.4. Healthcare
9.3.5. Media & Entertainment
9.3.6. Retail
9.3.7. Telecom & IT
9.4. Y-o-Y Growth Trend Analysis By Industry, 2018 to 2022
9.5. Absolute $ Opportunity Analysis By Industry, 2023 to 2033
10. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Region
10.1. Introduction
10.2. Historical Market Size Value (US$ Million) Analysis By Region, 2018 to 2022
10.3. Current Market Size Value (US$ Million) Analysis and Forecast By Region, 2023 to 2033
10.3.1. North America
10.3.2. Latin America
10.3.3. Europe
10.3.4. South Asia
10.3.5. East Asia
10.3.6. Oceania
10.3.7. MEA
10.4. Market Attractiveness Analysis By Region
11. North America Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country
11.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022
11.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033
11.2.1. By Country
11.2.1.1. The USA
11.2.1.2. Canada
11.2.2. By Deployment
11.2.3. By Enterprise Size
11.2.4. By Network
11.2.5. By Application
11.2.6. By Industry
11.3. Market Attractiveness Analysis
11.3.1. By Country
11.3.2. By Deployment
11.3.3. By Enterprise Size
11.3.4. By Network
11.3.5. By Application
11.3.6. By Industry
11.4. Key Takeaways
12. Latin America Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country
12.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022
12.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033
12.2.1. By Country
12.2.1.1. Brazil
12.2.1.2. Mexico
12.2.1.3. Rest of Latin America
12.2.2. By Deployment
12.2.3. By Enterprise Size
12.2.4. By Network
12.2.5. By Application
12.2.6. By Industry
12.3. Market Attractiveness Analysis
12.3.1. By Country
12.3.2. By Deployment
12.3.3. By Enterprise Size
12.3.4. By Network
12.3.5. By Application
12.3.6. By Industry
12.4. Key Takeaways
13. Europe Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country
13.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022
13.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033
13.2.1. By Country
13.2.1.1. Germany
13.2.1.2. United Kingdom
13.2.1.3. France
13.2.1.4. Spain
13.2.1.5. Italy
13.2.1.6. Rest of Europe
13.2.2. By Deployment
13.2.3. By Enterprise Size
13.2.4. By Network
13.2.5. By Application
13.2.6. By Industry
13.3. Market Attractiveness Analysis
13.3.1. By Country
13.3.2. By Deployment
13.3.3. By Enterprise Size
13.3.4. By Network
13.3.5. By Application
13.3.6. By Industry
13.4. Key Takeaways
14. South Asia Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country
14.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022
14.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033
14.2.1. By Country
14.2.1.1. India
14.2.1.2. Malaysia
14.2.1.3. Singapore
14.2.1.4. Thailand
14.2.1.5. Rest of South Asia
14.2.2. By Deployment
14.2.3. By Enterprise Size
14.2.4. By Network
14.2.5. By Application
14.2.6. By Industry
14.3. Market Attractiveness Analysis
14.3.1. By Country
14.3.2. By Deployment
14.3.3. By Enterprise Size
14.3.4. By Network
14.3.5. By Application
14.3.6. By Industry
14.4. Key Takeaways
15. East Asia Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country
15.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022
15.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033
15.2.1. By Country
15.2.1.1. China
15.2.1.2. Japan
15.2.1.3. South Korea
15.2.2. By Deployment
15.2.3. By Enterprise Size
15.2.4. By Network
15.2.5. By Application
15.2.6. By Industry
15.3. Market Attractiveness Analysis
15.3.1. By Country
15.3.2. By Deployment
15.3.3. By Enterprise Size
15.3.4. By Network
15.3.5. By Application
15.3.6. By Industry
15.4. Key Takeaways
16. Oceania Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country
16.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022
16.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033
16.2.1. By Country
16.2.1.1. Australia
16.2.1.2. New Zealand
16.2.2. By Deployment
16.2.3. By Enterprise Size
16.2.4. By Network
16.2.5. By Application
16.2.6. By Industry
16.3. Market Attractiveness Analysis
16.3.1. By Country
16.3.2. By Deployment
16.3.3. By Enterprise Size
16.3.4. By Network
16.3.5. By Application
16.3.6. By Industry
16.4. Key Takeaways
17. MEA Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country
17.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2018 to 2022
17.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2023 to 2033
17.2.1. By Country
17.2.1.1. GCC Countries
17.2.1.2. South Africa
17.2.1.3. Israel
17.2.1.4. Rest of MEA
17.2.2. By Deployment
17.2.3. By Enterprise Size
17.2.4. By Network
17.2.5. By Application
17.2.6. By Industry
17.3. Market Attractiveness Analysis
17.3.1. By Country
17.3.2. By Deployment
17.3.3. By Enterprise Size
17.3.4. By Network
17.3.5. By Application
17.3.6. By Industry
17.4. Key Takeaways
18. Key Countries Market Analysis
18.1. USA
18.1.1. Pricing Analysis
18.1.2. Market Share Analysis, 2022
18.1.2.1. By Deployment
18.1.2.2. By Enterprise Size
18.1.2.3. By Network
18.1.2.4. By Application
18.1.2.5. By Industry
18.2. Canada
18.2.1. Pricing Analysis
18.2.2. Market Share Analysis, 2022
18.2.2.1. By Deployment
18.2.2.2. By Enterprise Size
18.2.2.3. By Network
18.2.2.4. By Application
18.2.2.5. By Industry
18.3. Brazil
18.3.1. Pricing Analysis
18.3.2. Market Share Analysis, 2022
18.3.2.1. By Deployment
18.3.2.2. By Enterprise Size
18.3.2.3. By Network
18.3.2.4. By Application
18.3.2.5. By Industry
18.4. Mexico
18.4.1. Pricing Analysis
18.4.2. Market Share Analysis, 2022
18.4.2.1. By Deployment
18.4.2.2. By Enterprise Size
18.4.2.3. By Network
18.4.2.4. By Application
18.4.2.5. By Industry
18.5. Germany
18.5.1. Pricing Analysis
18.5.2. Market Share Analysis, 2022
18.5.2.1. By Deployment
18.5.2.2. By Enterprise Size
18.5.2.3. By Network
18.5.2.4. By Application
18.5.2.5. By Industry
18.6. United Kingdom
18.6.1. Pricing Analysis
18.6.2. Market Share Analysis, 2022
18.6.2.1. By Deployment
18.6.2.2. By Enterprise Size
18.6.2.3. By Network
18.6.2.4. By Application
18.6.2.5. By Industry
18.7. France
18.7.1. Pricing Analysis
18.7.2. Market Share Analysis, 2022
18.7.2.1. By Deployment
18.7.2.2. By Enterprise Size
18.7.2.3. By Network
18.7.2.4. By Application
18.7.2.5. By Industry
18.8. Spain
18.8.1. Pricing Analysis
18.8.2. Market Share Analysis, 2022
18.8.2.1. By Deployment
18.8.2.2. By Enterprise Size
18.8.2.3. By Network
18.8.2.4. By Application
18.8.2.5. By Industry
18.9. Italy
18.9.1. Pricing Analysis
18.9.2. Market Share Analysis, 2022
18.9.2.1. By Deployment
18.9.2.2. By Enterprise Size
18.9.2.3. By Network
18.9.2.4. By Application
18.9.2.5. By Industry
18.10. India
18.10.1. Pricing Analysis
18.10.2. Market Share Analysis, 2022
18.10.2.1. By Deployment
18.10.2.2. By Enterprise Size
18.10.2.3. By Network
18.10.2.4. By Application
18.10.2.5. By Industry
18.11. Malaysia
18.11.1. Pricing Analysis
18.11.2. Market Share Analysis, 2022
18.11.2.1. By Deployment
18.11.2.2. By Enterprise Size
18.11.2.3. By Network
18.11.2.4. By Application
18.11.2.5. By Industry
18.12. Singapore
18.12.1. Pricing Analysis
18.12.2. Market Share Analysis, 2022
18.12.2.1. By Deployment
18.12.2.2. By Enterprise Size
18.12.2.3. By Network
18.12.2.4. By Application
18.12.2.5. By Industry
18.13. Thailand
18.13.1. Pricing Analysis
18.13.2. Market Share Analysis, 2022
18.13.2.1. By Deployment
18.13.2.2. By Enterprise Size
18.13.2.3. By Network
18.13.2.4. By Application
18.13.2.5. By Industry
18.14. China
18.14.1. Pricing Analysis
18.14.2. Market Share Analysis, 2022
18.14.2.1. By Deployment
18.14.2.2. By Enterprise Size
18.14.2.3. By Network
18.14.2.4. By Application
18.14.2.5. By Industry
18.15. Japan
18.15.1. Pricing Analysis
18.15.2. Market Share Analysis, 2022
18.15.2.1. By Deployment
18.15.2.2. By Enterprise Size
18.15.2.3. By Network
18.15.2.4. By Application
18.15.2.5. By Industry
18.16. South Korea
18.16.1. Pricing Analysis
18.16.2. Market Share Analysis, 2022
18.16.2.1. By Deployment
18.16.2.2. By Enterprise Size
18.16.2.3. By Network
18.16.2.4. By Application
18.16.2.5. By Industry
18.17. Australia
18.17.1. Pricing Analysis
18.17.2. Market Share Analysis, 2022
18.17.2.1. By Deployment
18.17.2.2. By Enterprise Size
18.17.2.3. By Network
18.17.2.4. By Application
18.17.2.5. By Industry
18.18. New Zealand
18.18.1. Pricing Analysis
18.18.2. Market Share Analysis, 2022
18.18.2.1. By Deployment
18.18.2.2. By Enterprise Size
18.18.2.3. By Network
18.18.2.4. By Application
18.18.2.5. By Industry
18.19. GCC Countries
18.19.1. Pricing Analysis
18.19.2. Market Share Analysis, 2022
18.19.2.1. By Deployment
18.19.2.2. By Enterprise Size
18.19.2.3. By Network
18.19.2.4. By Application
18.19.2.5. By Industry
18.20. South Africa
18.20.1. Pricing Analysis
18.20.2. Market Share Analysis, 2022
18.20.2.1. By Deployment
18.20.2.2. By Enterprise Size
18.20.2.3. By Network
18.20.2.4. By Application
18.20.2.5. By Industry
18.21. Israel
18.21.1. Pricing Analysis
18.21.2. Market Share Analysis, 2022
18.21.2.1. By Deployment
18.21.2.2. By Enterprise Size
18.21.2.3. By Network
18.21.2.4. By Application
18.21.2.5. By Industry
19. Market Structure Analysis
19.1. Competition Dashboard
19.2. Competition Benchmarking
19.3. Market Share Analysis of Top Players
19.3.1. By Regional
19.3.2. By Deployment
19.3.3. By Enterprise Size
19.3.4. By Network
19.3.5. By Application
19.3.6. By Industry
20. Competition Analysis
20.1. Competition Deep Dive
20.1.1. DIALPAD
20.1.1.1. Overview
20.1.1.2. Product Portfolio
20.1.1.3. Profitability by Market Segments
20.1.1.4. Sales Footprint
20.1.1.5. Strategy Overview
20.1.1.5.1. Marketing Strategy
20.1.2. Broad Soft
20.1.2.1. Overview
20.1.2.2. Product Portfolio
20.1.2.3. Profitability by Market Segments
20.1.2.4. Sales Footprint
20.1.2.5. Strategy Overview
20.1.2.5.1. Marketing Strategy
20.1.3. Exotel Tech com Pvt
20.1.3.1. Overview
20.1.3.2. Product Portfolio
20.1.3.3. Profitability by Market Segments
20.1.3.4. Sales Footprint
20.1.3.5. Strategy Overview
20.1.3.5.1. Marketing Strategy
20.1.4. Vox Telecom
20.1.4.1. Overview
20.1.4.2. Product Portfolio
20.1.4.3. Profitability by Market Segments
20.1.4.4. Sales Footprint
20.1.4.5. Strategy Overview
20.1.4.5.1. Marketing Strategy
20.1.5. Vonage Intermedia.net
20.1.5.1. Overview
20.1.5.2. Product Portfolio
20.1.5.3. Profitability by Market Segments
20.1.5.4. Sales Footprint
20.1.5.5. Strategy Overview
20.1.5.5.1. Marketing Strategy
20.1.6. Singtel
20.1.6.1. Overview
20.1.6.2. Product Portfolio
20.1.6.3. Profitability by Market Segments
20.1.6.4. Sales Footprint
20.1.6.5. Strategy Overview
20.1.6.5.1. Marketing Strategy
20.1.7. AVOXI
20.1.7.1. Overview
20.1.7.2. Product Portfolio
20.1.7.3. Profitability by Market Segments
20.1.7.4. Sales Footprint
20.1.7.5. Strategy Overview
20.1.7.5.1. Marketing Strategy
20.1.8. Knowlarity Communications Pvt Ltd
20.1.8.1. Overview
20.1.8.2. Product Portfolio
20.1.8.3. Profitability by Market Segments
20.1.8.4. Sales Footprint
20.1.8.5. Strategy Overview
20.1.8.5.1. Marketing Strategy
20.1.9. PortaOne
20.1.9.1. Overview
20.1.9.2. Product Portfolio
20.1.9.3. Profitability by Market Segments
20.1.9.4. Sales Footprint
20.1.9.5. Strategy Overview
20.1.9.5.1. Marketing Strategy
20.1.10. Cisco Systems
20.1.10.1. Overview
20.1.10.2. Product Portfolio
20.1.10.3. Profitability by Market Segments
20.1.10.4. Sales Footprint
20.1.10.5. Strategy Overview
20.1.10.5.1. Marketing Strategy
20.1.11. Mitel Networks Corporation
20.1.11.1. Overview
20.1.11.2. Product Portfolio
20.1.11.3. Profitability by Market Segments
20.1.11.4. Sales Footprint
20.1.11.5. Strategy Overview
20.1.11.5.1. Marketing Strategy
21. Assumptions & Acronyms Used
22. Research Methodology
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