Cloud Communication Platforms Market: Cloud Communication Platform to Witness Exponential Growth during the 2020-2030 Timeline
According to Future Market Insights, the global cloud communication platform market is anticipated to witness an exponential rise in revenue from the base period 2019 supported by a stellar growth rate throughout the 2020-2030 assessment period.
The cloud communication platform market is projected to witness significant growth during the forecast period, due to different features such as unlimited customer access, better customer service, wider personalization, and increased production rate. The value of the global cloud communication platforms market is anticipated to witness a CAGR of 15.7% during the forecast period of 2020-2030.
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The UCaaS segment by solution type is anticipated to reflect a high value by the end of 2027 showing a vast difference in values of other segments by solution type combined together on a comparative basis. In the base year 2017, this segment was estimated at US$ 700 Mn and is anticipated to reach a valuation of about US$ 7.3 Bn by 2027.
This high increase is due to increased adoption of this solution type. The UCaaS solution segment is projected to grow at the highest rate to register a CAGR of 26.3% throughout the period of forecast 2017-2027. The UCaaS segment is likely to dominate the global market in terms of growth rate as well as market valuation during the forecast period and can be inferred to reflect a high potential in the coming years.
By solutions, the video conferencing and IVR segments are likely to show similar growth rates. These segments are expected to portray stellar growth in the years to follow. The main difference between these segments is the frequency of use which impacts the cloud communication platform market valuation by the end of the forecast period. Throughout the period of assessment, the IVR segment is projected to grow at a high CAGR of 19.0% and the video conferencing segment is anticipated to grow at a CAGR of 19.6%.
However, the IVR segment is expected to show high market valuation of about US$ 1.5 Bn by 2027 end and the video conferencing segment is estimated to show a valuation of about US$ 1.3 Bn by the end of 2027.
Principal Consultant
The global cloud communication platform market is soaring across important regions especially North America, Western Europe and Asia Pacific excluding Japan (APEJ). In North America the UCaaS segment by solutions leads the market following by IVR segment. IVR segment is anticipated to grow at a higher rate than the video conferencing segment in this region. In Western Europe, the WebRTC and VoIP segments is gaining slow acceptance.
Video conferencing segment in this region holds high potential after UCaaS segment as it reflect a high growth rate than IVR with less difference in market valuation. Video conferencing segment is poised to register a CAGR of 23.4% throughout the period of forecast 2017-2027. UCaaS segment portrays the highest growth rate in Asia Pacific excluding Japan (APEJ) as compared to other regions by registering a stunning 33.1% CAGR in the 2017-2027 timeline. In APEJ also the video conferencing segment has a bright future in the coming years.
What are the future prospects of Cloud Communication Platforms market?
The cloud communication platforms provider are continually focusing on providing advanced cloud communication solutions such as unified communication & collaboration, web real-time communication (WebRTC), and by leveraging the latest technologies to enhance and expand their solution portfolio with new innovations and technological advancements.
What are the major challenges for Cloud Communication Platforms market?
Lack of security, privacy issue and redesigning the network for cloud involves cost, which is a major challenge for the cloud communication platforms market.
Which industry will have significant revenue growth in the next five years?
The healthcare industry has been considered as largest revenue growth in the next five years due to the growing adoption of mobility and growing trend of bring your own device in healthcare industry.
What are the major opportunities for Cloud Communication Platforms market?
Increased savings and workforce productivity, which is a major opportunities for the cloud communication platforms market
Which region is expected to be at forefront in the Cloud Communication Platforms market?
The growing concerns regarding net banking and social media with two way authentication in East Asia and Europe region, which is, in turn, boosting the growth of the cloud communication platforms market in East Asia & Europe.
Who are the major companies leading cloud communication platforms market?
Prominent companies in the Cloud Communication Platforms market includes Cisco Systems Inc., IBM Corporation, Microsoft Corporation, Huawei Technologies Co. Ltd., Avaya Inc., Ozonetel Systems Pvt. Ltd., and Dialogic Inc., and among others.
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The global cloud communication platform market is segmented in detail to cover every aspect of the market and present a complete market intelligence approach to readers.
The cloud communication platform market is likely to secure a CAGR of 26.8% through 2032.
The cloud communication platform market size is estimated to cross US$ 60.71 Bn by 2032.
The cloud communication platform market is likely to record a value of US$ 5.65 Bn in 2022.
North America is likely to lead the cloud communication platform market.
1. Executive Summary
1.1. Global Market Outlook
1.2. Demand Side Trends
1.3. Supply Side Trends
1.4. Analysis and Recommendations
2. Market Overview
2.1. Market Coverage / Taxonomy
2.2. Market Definition / Scope / Limitations
3. Market Structure Analysis
3.1. Market Analysis by Tier of Companies
3.2. Market Concentration
3.3. Market Share Analysis of Top Players
3.4. Market Presence Analysis
3.4.1. Regional Footprint by Players
3.4.2. Product Footprint by Players
3.4.3. Channel Footprint by Players
4. Global Cloud Communication Platforms Demand (in Value or Size in US$ Mn) Analysis 2015-2019 and Forecast, 2020-2030
4.1. Historical Market Value (US$ Mn) Analysis, 2015-2019
4.2. Current and Future Market Value (US$ Mn) Projections, 2020-2030
4.2.1. Y-o-Y Growth Trend Analysis
4.2.2. Absolute $ Opportunity Analysis
5. Market Background
5.1. Macro-Economic Factors
5.1.1. Global GDP Growth Outlook
5.1.2. Global City Growth Outlook
5.1.3. Global ICT Spending Outlook
5.2. Forecast Factors - Relevance & Impact
5.3. Value Chain
5.4. Market Dynamics
5.4.1. Drivers
5.4.2. Restraints
5.4.3. Opportunity Analysis
6. Retail, Key Use Cases (Qualitative)
6.1. How cloud communication platform used in real-life applications
6.2. Cloud communication platform for Healthcare Industry Application
6.3. Adoption of cloud communication platform for Remote Working
6.4. Others
7. Global Cloud Communication Platforms Analysis 2015-2019 and Forecast 2020-2030, By Solutions
7.1. Introduction / Key Findings
7.2. Historical Market Size (US$ Mn) Analysis By Solutions, 2015 - 2019
7.3. Current and Future Market Size (US$ Mn) Analysis and Forecast By Solutions, 2020 - 2030
7.3.1. Unified Communication & Collaboration
7.3.2. Web Real-Time Communication (WebRTC)
7.3.3. Interactive Voice Response (IVR) with integral EPABX
7.3.4. Audio Conferencing
7.3.5. Video Conferencing
7.3.6. Voice Over Internet Protocol (VoIP) with cloud PBX
7.4. Market Attractiveness Analysis By Solutions
8. Global Cloud Communication Platforms Analysis 2015-2019 and Forecast 2020-2030, By Services
8.1. Introduction / Key Findings
8.2. Historical Market Size (US$ Mn) Analysis By Services, 2015 - 2019
8.3. Current and Future Market Size (US$ Mn) Analysis and Forecast By Services, 2020 - 2030
8.3.1. Managed Services
8.3.2. Professional Services
8.4. Market Attractiveness Analysis By Services
9. Global Cloud Communication Platforms Analysis 2015-2019 and Forecast 2020-2030, By Enterprise Size
9.1. Introduction / Key Findings
9.2. Historical Market Size (US$ Mn) Analysis By Enterprise Size, 2015 - 2019
9.3. Current and Future Market Size (US$ Mn) Analysis and Forecast By Enterprise Size, 2020 - 2030
9.3.1. Large Enterprise
9.3.2. Medium Enterprise
9.3.3. Small Enterprise
9.3.4. Micro Enterprise
9.4. Market Attractiveness Analysis By Enterprise Size
10. Global Cloud Communication Platforms Analysis 2015-2019 and Forecast 2020-2030, By Verticals
10.1. Introduction / Key Findings
10.2. Historical Market Size (US$ Mn) Analysis By Verticals, 2015 - 2019
10.3. Current and Future Market Size (US$ Mn) Analysis and Forecast By Verticals, 2020 - 2030
10.3.1. BFSI
10.3.2. Healthcare
10.3.3. Telecommunication & ITES
10.3.4. Government
10.3.5. Retail
10.3.6. Travel & Hospitality
10.3.7. Manufacturing
10.3.8. Others
10.4. Market Attractiveness Analysis By Verticals
11. Global Cloud Communication Platforms Analysis 2015-2019 and Forecast 2020-2030, by Region
11.1. Introduction / Key Findings
11.2. Historical Market Size (US$ Mn) Analysis By Region, 2015 - 2019
11.3. Current Market Size (US$ Mn) Analysis and Forecast By Region, 2020 - 2030
11.3.1. North America
11.3.2. Latin America
11.3.3. Europe
11.3.4. East Asia
11.3.5. South Asia & Pacific
11.3.6. Middle East and Africa (MEA)
11.4. Market Attractiveness Analysis By Region
12. North America Cloud Communication Platforms Analysis 2015-2019 and Forecast 2020-2030
12.1. Introduction / Key Findings
12.2. Historical Market Size (US$ Mn) Analysis By Market Taxonomy, 2015 - 2019
12.3. Market Size (US$ Mn) Forecast By Market Taxonomy, 2020 - 2030
12.3.1. By Country
12.3.1.1. U.S.
12.3.1.2. Canada
12.3.2. By Solutions
12.3.3. By Services
12.3.4. Enterprise Size
12.3.5. By Verticals
12.4. Market Attractiveness Analysis
12.4.1. By Country
12.4.2. By Solutions
12.4.3. By Services
12.4.4. Enterprise Size
12.4.5. By Verticals
12.5. Key Market Participants - Intensity Mapping
12.6. Drivers and Restraints - Impact Analysis
13. Latin America Cloud Communication Platforms Analysis 2015-2019 and Forecast 2020-2030
13.1. Introduction / Key Findings
13.2. Historical Market Size (US$ Mn) Analysis By Market Taxonomy, 2015 - 2019
13.3. Market Size (US$ Mn) Forecast By Market Taxonomy, 2020 - 2030
13.3.1. By Country
13.3.1.1. Brazil
13.3.1.2. Mexico
13.3.1.3. Rest of Latin America
13.3.2. By Solutions
13.3.3. By Services
13.3.4. Enterprise Size
13.3.5. By Verticals
13.4. Market Attractiveness Analysis
13.4.1. By Country
13.4.2. By Solutions
13.4.3. By Services
13.4.4. By Enterprise Size
13.4.5. By Verticals
13.5. Key Market Participants - Intensity Mapping
13.6. Drivers and Restraints - Impact Analysis
14. Europe Cloud Communication Platforms Analysis 2015-2019 and Forecast 2020-2030
14.1. Introduction / Key Findings
14.2. Historical Market Size (US$ Mn) Analysis By Market Taxonomy, 2015 - 2019
14.3. Market Size (US$ Mn) Forecast By Market Taxonomy, 2020 - 2030
14.3.1. By Country
14.3.1.1. UK
14.3.1.2. France
14.3.1.3. Germany
14.3.1.4. Italy
14.3.1.5. Spain
14.3.1.6. BENELUX
14.3.1.7. Russia
14.3.2. By Solutions
14.3.3. By Services
14.3.4. By Enterprise Size
14.3.5. By Verticals
14.4. Market Attractiveness Analysis
14.4.1. By Country
14.4.2. By Solutions
14.4.3. By Services
14.4.4. By Enterprise Size
14.4.5. By Verticals
14.5. Key Market Participants - Intensity Mapping
14.6. Drivers and Restraints - Impact Analysis
15. East Asia Cloud Communication Platforms Analysis 2015-2019 and Forecast 2020-2030
15.1. Introduction / Key Findings
15.2. Historical Market Size (US$ Mn) Analysis By Market Taxonomy, 2015 - 2019
15.3. Market Size (US$ Mn) Forecast By Market Taxonomy, 2020 - 2030
15.3.1. By Country
15.3.1.1. China
15.3.1.2. Japan
15.3.1.3. South Korea
15.3.2. By Solutions
15.3.3. By Services
15.3.4. By Enterprise Size
15.3.5. By Verticals
15.4. Market Attractiveness Analysis
15.4.1. By Country
15.4.2. By Solutions
15.4.3. By Services
15.4.4. By Enterprise Size
15.4.5. By Verticals
15.5. Key Market Participants - Intensity Mapping
15.6. Drivers and Restraints - Impact Analysis
16. South Asia & Pacific Cloud Communication Platforms Analysis 2015-2019 and Forecast 2020-2030
16.1. Introduction / Key Findings
16.2. Historical Market Size (US$ Mn) Analysis By Market Taxonomy, 2015 - 2019
16.3. Market Size (US$ Mn) Forecast By Market Taxonomy, 2020 - 2030
16.3.1. By Country
16.3.1.1. India
16.3.1.2. Thailand
16.3.1.3. Indonesia
16.3.1.4. Malaysia
16.3.1.5. Australia & New Zealand
16.3.2. By Solutions
16.3.3. By Services
16.3.4. By Enterprise Size
16.3.5. By Verticals
16.4. Market Attractiveness Analysis
16.4.1. By Country
16.4.2. By Solutions
16.4.3. By Services
16.4.4. By Enterprise Size
16.4.5. By Verticals
16.5. Key Market Participants - Intensity Mapping
16.6. Drivers and Restraints - Impact Analysis
17. Middle East and Africa Cloud Communication Platforms Analysis 2015-2019 and Forecast 2020-2030
17.1. Introduction / Key Findings
17.2. Historical Market Size (US$ Mn) Analysis By Market Taxonomy, 2015 - 2019
17.3. Market Size (US$ Mn) Forecast By Market Taxonomy, 2020 - 2030
17.3.1. By Country
17.3.1.1. GCC Countries
17.3.1.2. Turkey
17.3.1.3. South Africa
17.3.2. By Solutions
17.3.3. By Services
17.3.4. By Enterprise Size
17.3.5. By Verticals
17.4. Market Attractiveness Analysis
17.4.1. By Country
17.4.2. By Solutions
17.4.3. By Services
17.4.4. By Enterprise Size
17.4.5. By Verticals
17.5. Key Market Participants - Intensity Mapping
17.6. Drivers and Restraints - Impact Analysis
18. Key Country Analysis- Cloud Communication Platforms Analysis
18.1. U.S. Retail Market
18.1.1. By Solutions
18.1.2. By Services
18.1.3. By Enterprise Size
18.1.4. By Verticals
18.2. Canada Retail Market
18.2.1. By Solutions
18.2.2. By Services
18.2.3. By Enterprise Size
18.2.4. By Verticals
18.3. Brazil Retail Market
18.3.1. By Solutions
18.3.2. By Services
18.3.3. By Enterprise Size
18.3.4. By Verticals
18.4. Mexico Retail Market
18.4.1. By Solutions
18.4.2. By Services
18.4.3. By Enterprise Size
18.4.4. By Verticals
18.5. UK Retail Market
18.5.1. By Solutions
18.5.2. By Services
18.5.3. By Enterprise Size
18.5.4. By Verticals
18.6. Germany Retail Market
18.6.1. By Solutions
18.6.2. By Services
18.6.3. By Enterprise Size
18.6.4. By Verticals
18.7. France Retail Market
18.7.1. By Solutions
18.7.2. By Services
18.7.3. By Enterprise Size
18.7.4. By Verticals
18.8. Spain Retail Market
18.8.1. By Solutions
18.8.2. By Services
18.8.3. By Enterprise Size
18.8.4. By Verticals
18.9. Italy Retail Market
18.9.1. By Solutions
18.9.2. By Services
18.9.3. By Enterprise Size
18.9.4. By Verticals
18.10. BENELUX Retail Market
18.10.1. By Solutions
18.10.2. By Services
18.10.3. By Enterprise Size
18.10.4. By Verticals
18.11. Russia Retail Market
18.11.1. By Solutions
18.11.2. By Services
18.11.3. By Enterprise Size
18.11.4. By Verticals
18.12. China Retail Market
18.12.1. By Solutions
18.12.2. By Services
18.12.3. By Enterprise Size
18.12.4. By Verticals
18.13. Japan Retail Market
18.13.1. By Solutions
18.13.2. By Services
18.13.3. By Enterprise Size
18.13.4. By Verticals
18.14. South Korea Retail Market
18.14.1. By Solutions
18.14.2. By Services
18.14.3. By Enterprise Size
18.14.4. By Verticals
18.15. India Retail Market
18.15.1. By Solutions
18.15.2. By Services
18.15.3. By Enterprise Size
18.15.4. By Verticals
18.16. Thailand Retail Market
18.16.1. By Solutions
18.16.2. By Services
18.16.3. By Enterprise Size
18.16.4. By Verticals
18.17. Indonesia Retail Market
18.17.1. By Solutions
18.17.2. By Services
18.17.3. By Enterprise Size
18.17.4. By Verticals
18.18. Malaysia Retail Market
18.18.1. By Solutions
18.18.2. By Services
18.18.3. By Enterprise Size
18.18.4. By Verticals
18.19. Australia & New Zealand Retail Market
18.19.1. By Solutions
18.19.2. By Services
18.19.3. By Enterprise Size
18.19.4. By Verticals
18.20. GCC Countries Retail Market
18.20.1. By Solutions
18.20.2. By Services
18.20.3. By Enterprise Size
18.20.4. By Verticals
18.21. Turkey Retail Market
18.21.1. By Solutions
18.21.2. By Services
18.21.3. By Enterprise Size
18.21.4. By Verticals
18.22. South Africa Retail Market
18.22.1. By Solutions
18.22.2. By Services
18.22.3. By Enterprise Size
18.22.4. By Verticals
19. Competition Analysis
19.1. Competition Dashboard
19.2. Pricing Analysis, by Competition
19.3. Competition Deep Dive
19.3.1. Intel Corporation
19.3.1.1. Overview
19.3.1.2. Product/Service Portfolio
19.3.1.3. Profitability by Market Segments (Product/Channel/Region)
19.3.1.4. Sales Footprint
19.3.1.5. Strategy Overview
19.3.1.5.1. Marketing Strategy
19.3.1.5.2. Product Strategy
19.3.1.5.3. Channel Strategy
19.3.2. IBM
19.3.2.1. Overview
19.3.2.2. Product/Service Portfolio
19.3.2.3. Profitability by Market Segments (Product/Channel/Region)
19.3.2.4. Sales Footprint
19.3.2.5. Strategy Overview
19.3.2.5.1. Marketing Strategy
19.3.2.5.2. Product Strategy
19.3.2.5.3. Channel Strategy
19.3.3. Google LLC
19.3.3.1. Overview
19.3.3.2. Product/Service Portfolio
19.3.3.3. Profitability by Market Segments (Product/Channel/Region)
19.3.3.4. Sales Footprint
19.3.3.5. Strategy Overview
19.3.3.5.1. Marketing Strategy
19.3.3.5.2. Product Strategy
19.3.3.5.3. Channel Strategy
19.3.4. Microsoft Corporation
19.3.4.1. Overview
19.3.4.2. Product/Service Portfolio
19.3.4.3. Profitability by Market Segments (Product/Channel/Region)
19.3.4.4. Sales Footprint
19.3.4.5. Strategy Overview
19.3.4.5.1. Marketing Strategy
19.3.4.5.2. Product Strategy
19.3.4.5.3. Channel Strategy
19.3.5. Amazon Inc.
19.3.5.1. Overview
19.3.5.2. Product/Service Portfolio
19.3.5.3. Profitability by Market Segments (Product/Channel/Region)
19.3.5.4. Sales Footprint
19.3.5.5. Strategy Overview
19.3.5.5.1. Marketing Strategy
19.3.5.5.2. Product Strategy
19.3.5.5.3. Channel Strategy
19.3.6. Ingenico Group
19.3.6.1. Overview
19.3.6.2. Product/Service Portfolio
19.3.6.3. Profitability by Market Segments (Product/Channel/Region)
19.3.6.4. Sales Footprint
19.3.6.5. Strategy Overview
19.3.6.5.1. Marketing Strategy
19.3.6.5.2. Product Strategy
19.3.6.5.3. Channel Strategy
19.3.7. Huawei Technologies Co., Ltd.
19.3.7.1. Overview
19.3.7.2. Product/Service Portfolio
19.3.7.3. Profitability by Market Segments (Product/Channel/Region)
19.3.7.4. Sales Footprint
19.3.7.5. Strategy Overview
19.3.7.5.1. Marketing Strategy
19.3.7.5.2. Product Strategy
19.3.7.5.3. Channel Strategy
19.3.8. Cisco Systems
19.3.8.1. Overview
19.3.8.2. Product/Service Portfolio
19.3.8.3. Profitability by Market Segments (Product/Channel/Region)
19.3.8.4. Sales Footprint
19.3.8.5. Strategy Overview
19.3.8.5.1. Marketing Strategy
19.3.8.5.2. Product Strategy
19.3.8.5.3. Channel Strategy
19.3.9. Zebra Technologies Corp.
19.3.9.1. Overview
19.3.9.2. Product/Service Portfolio
19.3.9.3. Profitability by Market Segments (Product/Channel/Region)
19.3.9.4. Sales Footprint
19.3.9.5. Strategy Overview
19.3.9.5.1. Marketing Strategy
19.3.9.5.2. Product Strategy
19.3.9.5.3. Channel Strategy
19.3.10. Unitech Electronics Co., LTD.
19.3.10.1. Overview
19.3.10.2. Product/Service Portfolio
19.3.10.3. Profitability by Market Segments (Product/Channel/Region)
19.3.10.4. Sales Footprint
19.3.10.5. Strategy Overview
19.3.10.5.1. Marketing Strategy
19.3.10.5.2. Product Strategy
19.3.10.5.3. Channel Strategy
19.3.11. IEI Integration Corp.
19.3.11.1. Overview
19.3.11.2. Product/Service Portfolio
19.3.11.3. Profitability by Market Segments (Product/Channel/Region)
19.3.11.4. Sales Footprint
19.3.11.5. Strategy Overview
19.3.11.5.1. Marketing Strategy
19.3.11.5.2. Product Strategy
19.3.11.5.3. Channel Strategy
19.3.12. Samsung Electronics
19.3.12.1. Overview
19.3.12.2. Product/Service Portfolio
19.3.12.3. Profitability by Market Segments (Product/Channel/Region)
19.3.12.4. Sales Footprint
19.3.12.5. Strategy Overview
19.3.12.5.1. Marketing Strategy
19.3.12.5.2. Product Strategy
19.3.12.5.3. Channel Strategy
19.3.13. VeriFone Systems
19.3.13.1. Overview
19.3.13.2. Product/Service Portfolio
19.3.13.3. Profitability by Market Segments (Product/Channel/Region)
19.3.13.4. Sales Footprint
19.3.13.5. Strategy Overview
19.3.13.5.1. Marketing Strategy
19.3.13.5.2. Product Strategy
19.3.13.5.3. Channel Strategy
19.3.14. NCR Corporation
19.3.14.1. Overview
19.3.14.2. Product/Service Portfolio
19.3.14.3. Profitability by Market Segments (Product/Channel/Region)
19.3.14.4. Sales Footprint
19.3.14.5. Strategy Overview
19.3.14.5.1. Marketing Strategy
19.3.14.5.2. Product Strategy
19.3.14.5.3. Channel Strategy
19.3.15. Motorola Mobility LLC.
19.3.15.1. Overview
19.3.15.2. Product/Service Portfolio
19.3.15.3. Profitability by Market Segments (Product/Channel/Region)
19.3.15.4. Sales Footprint
19.3.15.5. Strategy Overview
19.3.15.5.1. Marketing Strategy
19.3.15.5.2. Product Strategy
19.3.15.5.3. Channel Strategy
19.3.16. Honeywell International Inc.
19.3.16.1. Overview
19.3.16.2. Product/Service Portfolio
19.3.16.3. Profitability by Market Segments (Product/Channel/Region)
19.3.16.4. Sales Footprint
19.3.16.5. Strategy Overview
19.3.16.5.1. Marketing Strategy
19.3.16.5.2. Product Strategy
19.3.16.5.3. Channel Strategy
20. Assumptions and Acronyms Used
21. Research Methodology
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