The global case management software (CMS) market valuation is projected to reach US$ 7.2 Billion in 2023. Demand in the market is forecast to increase at a robust 9.6% CAGR, pushing the market size to US$ 18.2 Billion by 2033.
| Attributes | Details |
|---|---|
| Case Management Software (CMS) Market Estimated Value (2023) | US$ 7.2 Billion |
| Case Management Software (CMS) Market Projected Size (2033) | US$ 18.2 Billion |
| Case Management Software (CMS) Market Value-based CAGR (2023 to 2033) | 9.6% |
| Case Management Software (CMS) Market Top 5 Vendor Market Share | Around 30% |
The case management software market represents nearly 5% of the global business process management market. Case management software helps in keeping a digital record by decreasing the paperwork, enabling quick access to information, issuing real–time updates, centralizing data management, and improving transparency in personalized customer care.
Moreover, case management software has various business functions which include fraud detection and anti-money laundering, service request, incident management, legal workflow management, and investigation management.
Case management is the process which includes five major functions called planning, assessment, facilitation, evaluation, advocacy, and monitoring. Organizations in various industries such as law, medicine and manage complex processes which involve heavy documentation. Rising adoption of case management software to manage operations in highly collaborative and information extensive sectors will continue boosting the market over the forecast period.
| Market Statistics | Details |
|---|---|
| Jan to Jun (H1), 2021 (A) | 9.2% |
| Jul to Dec (H2), 2021 (A) | 9.4% |
| Jan to Jun (H1),2022 Projected (P) | 9.5% |
| Jan to Jun (H1),2022 Outlook (O) | 9.7% |
| Jul to Dec (H2), 2022 Outlook (O) | 9.8% |
| Jul to Dec (H2), 2022 Projected (P) | 9.7% |
| Jan to Jun (H1), 2023 Projected (P) | 9.7% |
| BPS Change : H1,2022 (O) - H1,2022 (P) | (+)20 |
| BPS Change : H1,2021 (O) - H1,2021 (A) | (+)50 |
| BPS Change: H2, 2022 (O) - H2, 2022 (P) | (+)10 |
| BPS Change: H2, 2021 (O) - H2, 2022 (A) | (+)40 |
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Sales in the case management software (CMS) market are estimated to rise at a 9.2% CAGR between 2023 and 2033, in comparison to the 7.9% CAGR registered between 2018 and 2022. Growth can be attributed to rising adoption of cloud-based security solutions irrespective of the size, technological advancements, and digitalization in the IT sector.
North America is expected to dominate the global case management software (CMS) market with total sales reaching a valuation of US$ 4.6 Billion by 2033. The presence of leading providers and adoption of automated workflow systems in large enterprises as well as SMEs will augment the growth in the market.
Moreover, demand in South Asia & Pacific is expected to grow at a CAGR of 12.2% during the forecast period. By enterprise size, large enterprise segment is expected to account for the largest market share in 2023.
In addition to this, the SMEs segment will expand at an 11% CAGR over the forecast period. Increasing popularity of these tools due to their benefits among large enterprises is expected to boost the market.
China to Remain Dominant in the East Asia Amid Surging Adoption of Centralized Data Management Solutions
Sales in the China market are anticipated to increase at a 7.1% CAGR over the forecast period, offering an absolute dollar opportunity of US$ 749.26 Million over the assessment period.
In China, the demand for case management solutions has been growing due to rising adoption of cloud-based software platforms among various enterprises. Furthermore, growing trend of the digitalization, along with increasing adoption of legal workflow management systems in the financial organizations will continue driving sales in the market.
In addition to this, case management software providers are focusing on expanding their product portfolios. For instance, in December 2020, Athena Software introduced two new easy-to-use tools which are specially designed to enhance the data accuracy for the users of Penelope Case Management.
Data Quality Issues List is the additional feature which enables users to easily and proactively identify, access, and fix data errors. Such developments are expected to spur the demand for case management software in the country.
Increasing Adoption of Medical Case Management in the United kingdom Will Steer Growth
Demand in the United kingdom is projected to surge at a 7.9% CAGR over the forecast period, reaching US$ 368.2 Million in 2023. Many enterprises among various industries in the United kingdom have shifted towards cloud-based CMS solutions as they are cost effective, more secure than onsite storage, speed up operations and eliminate errors.
Growing demand for virtual or cloud-based case management software across enterprises is driving the CMS market demand in the United kingdom Against this backdrop, the market is anticipated to create an absolute dollar opportunity of US$ 416.57 Million during the forecast period.
| Countries | BPS Change (H2'22 (O) - H2'22 (P)) |
|---|---|
| USA | (+)14 |
| India | (+)15 |
| United kingdom | (+)13 |
| Japan | (+)9 |
| China | (+)12 |
The H2’22(O)-H2’22(P) BPS change in United kingdom was of (+)13 units attributed to the With the growing volume of work, organizations are seeking solutions that can streamline their workflows, making it easier for teams to manage complex cases. This is driving the adoption of case management software. Where as in Japan companies are putting a greater emphasis on customer experience, and case management software can help improve customer satisfaction by providing a more efficient and effective way of handling customer inquiries and issues leading to the deviation of (+)9 units.
The COVID-19 pandemic has led to a significant increase in remote work, which has created a need for more robust and flexible case management solutions that can be used from any location resulting in China a BPS change of (+)12 units.
India encountered a BPS change of (+)15 units for the workflow management software (WMS) owing to the reasons like case management software is often integrated with other technologies, such as customer relationship management (CRM) systems and enterprise resource planning (ERP) systems, to provide a more comprehensive view of customer interactions.
USA witnessed a BPS of (+)14 BPS units for the workflow management software (WMS) market attributed to the shift towards cloud technology is also contributing to the growth of the case management software market, as it provides organizations with the flexibility, scalability, and cost-effectiveness they need to manage complex cases.
Principal Consultant
Demand for CMS solutions for Service Request Will Gain Momentum
Based on business function, the case management software market is segmented into service request, incident management, fraud detection and anti-money laundering, legal case management, and investigation management. Among these, sales in the service request segment are forecast to grow by 2.2x over the forecast period. The segment will offer an absolute dollar opportunity of US$ 2.9 Billion in the forthcoming years.
The purpose of service request case management is to maintain and support the agreed quality of services by handling all user-initiated and pre-defined service requests, in an effective and user-friendly manner.
Adoption of Automated Workflow Systems in SMEs Will Continue Gaining Traction
Based on enterprise size, the market segmented into small and mid-sized enterprises (SMEs) and large enterprises. Among these, demand for CMS solutions such as investigation management and cloud-based CMS among SMEs will increase by 2.1x, registering a CAGR of 11% over the forecast period. The segment will offer an absolute dollar opportunity of US$ 5.2 Billion during 2023 to 33.
After the pandemic, most SMEs have adopted digital transformation processes. Most businesses are shifting to automated workflow systems which is a key factor driving sales in this segment.
Growing Sales of Medical Case Management Software in the Healthcare Sector Will Augment Growth
Based on industry segment, the healthcare sector will expand by 2.6x over the forecast period, creating an absolute dollar opportunity of US$ 2.6 Billion.
Case management software helps healthcare professionals in monitoring and tracking the status of patient reports. This software is increasing being adopted in hospitals, social service agencies, mental health clinics, and non-profit organizations. It helps in creating treatment plans, schedule appointments, and billing procedures.
Furthermore, increasing demand for better healthcare facilities, and government-backed initiatives is fueling the need for integrated healthcare systems. This is expected to push sales in the market in the forthcoming years.
Case management software market players are focusing on mergers and acquisitions and new product development. Manufacturers are benefitting from strategic acquisitions with technological giants as they add value to the combined entity by eliminating redundancies and increasing overall revenues. New product development helps companies to create a stream of innovative offerings and gain competitive advantage.
For instance
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| Attributes | Details |
|---|---|
| Forecast Period | 2023 to 2033 |
| Historical Data Available for | 2018 to 2022 |
| Market Analysis | US$ Billion for Value |
| Key Regions Covered | North America; Latin America; Europe; East Asia; South Asia & Pacific; and the Middle East & Africa |
| Key Countries Covered | The USA, Canada, Germany, the United kingdom, France, Italy, Spain, Russia, China, Japan, South Korea, India, Malaysia, Indonesia, Singapore, Australia & New Zealand, GCC Countries, Turkey, North Africa, and South Africa |
| Key Segments Covered | Deployment Mode, Business Function, Enterprise Size, Industry, and Region |
| Key Companies Profiled | IBM; Athena Software; Needles; KANA; Social Solutions; Themis Solutions (Clio); AbacusLaw; MyCase; Smokeball; SmartAdvocate; Jarvis Legal; Anaqua; LegalEdge; HoudiniEsq; CosmoLex; Rocket Matter; Actionstep; Firm Central; Prevail; CoCounselor |
| Report Coverage | Market Forecast, Company Share Analysis, Competition Intelligence, DROT Analysis, Market Dynamics and Challenges, and Strategic Growth Initiatives |
| Customization & Pricing | Available upon Request |
The market is valued at US$ 7.2 billion in 2023.
From 2018 to 2022, the market registered a 7.9% CAGR.
By 2033, the market will reach US$ 18.2 Billion.
The market’s CAGR from 2023 to 2033 will be 9.6%.
The China will register a 7.1% CAGR until 2033.
1. Executive Summary | Case Management Software (CMS) Market
1.1. Global Market Outlook
1.2. Demand Side Trends
1.3. Supply Side Trends
1.4. Analysis and Recommendations
2. Market Overview
2.1. Market Coverage / Taxonomy
2.2. Market Definition
3. Key Market Trends
3.1. Key Trends Impacting the Market
3.2. Solution Innovation / Development Trends
4. Pricing Analysis
4.1. Types of Pricing Model
4.1.1. Subscription Pricing Model
4.1.2. Perpetual Licensing
4.2. Average pricing analysis benchmark
5. Global Case Management Software (CMS) Market Demand (in Value in US$ Mn) Analysis 2018 to 2022 and Forecast, 2023 to 2033
5.1. Historical Market Value (US$ Mn) Analysis, 2018 to 2022
5.2. Current and Future Market Value (US$ Mn) Projections, 2023 to 2033
5.2.1. Y-o-Y Growth Trend Analysis
5.2.2. Absolute $ Opportunity Analysis
6. Market Background
6.1. Macro-Economic Factors
6.2. Forecast Factors - Relevance & Impact
6.3. Value Chain Analysis
6.4. COVID-19 Crisis – Impact Assessment
6.4.1. Current Statistics
6.4.2. Short-Mid-Long Term Outlook
6.4.3. Likely Rebound
6.5. Market Dynamics
6.5.1. Drivers
6.5.2. Restraints
6.5.3. Opportunities
7. Global Case Management Software (CMS) Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Deployment Mode
7.1. Introduction / Key Findings
7.2. Historical Market Size (US$ Mn) Analysis By Deployment Mode, 2018 to 2022
7.3. Current and Future Market Size (US$ Mn) Analysis and Forecast By Deployment Mode, 2023 to 2033
7.3.1. On-premise CMS Software
7.3.2. Cloud-based CMS Software
7.4. Market Attractiveness Analysis By Deployment Mode
8. Global Case Management Software (CMS) Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Business Function
8.1. Introduction / Key Findings
8.2. Historical Market Size (US$ Mn) Analysis By Business Function, 2018 to 2022
8.3. Current and Future Market Size (US$ Mn) Analysis and Forecast By Business Function, 2023 to 2033
8.3.1. Service Request
8.3.2. Fraud Detection and Anti-Money Laundering
8.3.3. Incident Management
8.3.4. Investigation Management
8.3.5. Legal Workflow Management
8.4. Market Attractiveness Analysis By Business Function
9. Global Case Management Software (CMS) Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Enterprise Size
9.1. Introduction / Key Findings
9.2. Historical Market Size (US$ Mn) Analysis By Enterprise Size, 2018 to 2022
9.3. Current and Future Market Size (US$ Mn) Analysis and Forecast By Enterprise Size, 2023 to 2033
9.4. Small and Medium-sized Enterprises (SMEs)
9.5. Large Enterprises
9.6. Market Attractiveness Analysis By Enterprise Size
10. Global Case Management Software (CMS) Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Industry
10.1. Introduction / Key Findings
10.2. Historical Market Size (US$ Mn) Analysis By Industry, 2018 to 2022
10.3. Current and Future Market Size (US$ Mn) Analysis and Forecast By Industry, 2023 to 2033
10.3.1. IT & Telecom
10.3.2. Retail
10.3.3. Government
10.3.4. Healthcare
10.3.5. BFSI
10.3.6. Manufacturing
10.3.7. Others
10.4. Market Attractiveness Analysis By Industry
11. Global Case Management Software (CMS) Market Analysis 2018 to 2022 and Forecast 2023 to 2033, by Region
11.1. Introduction / Key Findings
11.2. Historical Market Size (US$ Mn) Analysis By Region, 2018 to 2022
11.3. Current and Future Market Size (US$ Mn) Analysis and Forecast By Region, 2023 to 2033
11.3.1. North America
11.3.2. Latin America
11.3.3. Europe
11.3.4. East Asia
11.3.5. South Asia & Pacific
11.3.6. Middle East & Africa
11.4. Market Attractiveness Analysis By Region
12. North America Case Management Software (CMS) Market Analysis 2018 to 2022 and Forecast 2023 to 2033
12.1. Introduction
12.2. Historical Market Size (US$ Mn) Trend Analysis By Market Taxonomy, 2018 to 2022
12.3. Current and Future Market Size (US$ Mn) Forecast By Market Taxonomy, 2023 to 2033
12.3.1. By Deployment Mode
12.3.2. By Business Function
12.3.3. By Enterprise Size
12.3.4. By Industry
12.3.5. By Country
12.3.5.1. USA
12.3.5.2. Canada
12.4. Market Attractiveness Analysis
12.4.1. By Deployment Mode
12.4.2. By Business Function
12.4.3. By Enterprise Size
12.4.4. By Industry
12.4.5. By Country
12.5. Market Trends
12.6. Key Market Participants - Intensity Mapping
13. Latin America Case Management Software (CMS) Market Analysis 2018 to 2022 and Forecast 2023 to 2033
13.1. Introduction
13.2. Historical Market Size (US$ Mn) Trend Analysis By Market Taxonomy, 2018 to 2022
13.3. Current and Future Market Size (US$ Mn) Forecast By Market Taxonomy, 2023 to 2033
13.3.1. By Deployment Mode
13.3.2. By Business Function
13.3.3. By Enterprise Size
13.3.4. By Industry
13.3.5. By Country
13.3.5.1. Brazil
13.3.5.2. Mexico
13.3.5.3. Rest of Latin America
13.4. Market Attractiveness Analysis
13.4.1. By Deployment Mode
13.4.2. By Business Function
13.4.3. By Enterprise Size
13.4.4. By Industry
13.4.5. By Country
13.5. Market Trends
13.6. Key Market Participants - Intensity Mapping
14. Europe Case Management Software (CMS) Market Analysis 2018 to 2022 and Forecast 2023 to 2033
14.1. Introduction
14.2. Historical Market Size (US$ Mn) Trend Analysis By Market Taxonomy, 2018 to 2022
14.3. Current and Future Market Size (US$ Mn) Forecast By Market Taxonomy, 2023 to 2033
14.3.1. By Deployment Mode
14.3.2. By Business Function
14.3.3. By Enterprise Size
14.3.4. By Industry
14.3.5. By Country
14.3.5.1. Germany
14.3.5.2. Italy
14.3.5.3. France
14.3.5.4. United kingdom
14.3.5.5. Spain
14.3.5.6. BENELUX
14.3.5.7. Russia
14.3.5.8. Rest of Europe
14.4. Market Attractiveness Analysis
14.4.1. By Deployment Mode
14.4.2. By Business Function
14.4.3. By Enterprise Size
14.4.4. By Industry
14.4.5. By Country
14.5. Market Trends
14.6. Key Market Participants - Intensity Mapping
15. South Asia & Pacific Case Management Software (CMS) Market Analysis 2018 to 2022 and Forecast 2023 to 2033
15.1. Introduction
15.2. Historical Market Size (US$ Mn) Trend Analysis By Market Taxonomy, 2018 to 2022
15.3. Current and Future Market Size (US$ Mn) Forecast By Market Taxonomy, 2023 to 2033
15.3.1. By Deployment Mode
15.3.2. By Business Function
15.3.3. By Enterprise Size
15.3.4. By Industry
15.3.5. By Country
15.3.5.1. India
15.3.5.2. Indonesia
15.3.5.3. Malaysia
15.3.5.4. Singapore
15.3.5.5. Australia & New Zealand
15.3.5.6. Rest of South Asia & Pacific
15.4. Market Attractiveness Analysis
15.4.1. By Deployment Mode
15.4.2. By Business Function
15.4.3. By Enterprise Size
15.4.4. By Industry
15.4.5. By Country
15.5. Market Trends
15.6. Key Market Participants - Intensity Mapping
16. East Asia Case Management Software (CMS) Market Analysis 2018 to 2022 and Forecast 2023 to 2033
16.1. Introduction
16.2. Historical Market Size (US$ Mn) Trend Analysis By Market Taxonomy, 2018 to 2022
16.3. Current and Future Market Size (US$ Mn) Forecast By Market Taxonomy, 2023 to 2033
16.3.1. By Deployment Mode
16.3.2. By Business Function
16.3.3. By Enterprise Size
16.3.4. By Industry
16.3.5. By Country
16.3.5.1. China
16.3.5.2. Japan
16.3.5.3. South Korea
16.4. Market Attractiveness Analysis
16.4.1. By Deployment Mode
16.4.2. By Business Function
16.4.3. By Enterprise Size
16.4.4. By Industry
16.4.5. By Country
16.5. Market Trends
16.6. Key Market Participants - Intensity Mapping
17. Middle East and Africa Case Management Software (CMS) Market Analysis 2018 to 2022 and Forecast 2023 to 2033
17.1. Introduction
17.2. Historical Market Size (US$ Mn) Trend Analysis By Market Taxonomy, 2018 to 2022
17.3. Current and Future Market Size (US$ Mn) Forecast By Market Taxonomy, 2023 to 2033
17.3.1. By Deployment Mode
17.3.2. By Business Function
17.3.3. By Enterprise Size
17.3.4. By Industry
17.3.5. By Country
17.3.5.1. GCC Countries
17.3.5.2. Turkey
17.3.5.3. South Africa
17.3.5.4. Rest of Middle East and Africa
17.4. Market Attractiveness Analysis
17.4.1. By Deployment Mode
17.4.2. By Business Function
17.4.3. By Enterprise Size
17.4.4. By Industry
17.4.5. By Country
17.5. Market Trends
17.6. Key Market Participants - Intensity Mapping
18. Country wise-Case Management Software (CMS) Market
18.1.USA Case Management Software (CMS) Market Analysis
18.1.1. By Deployment Mode
18.1.2. By Business Function
18.1.3. By Enterprise Size
18.1.4. By Industry
18.2. Canada Case Management Software (CMS) Market Analysis
18.2.1. By Deployment Mode
18.2.2. By Business Function
18.2.3. By Enterprise Size
18.2.4. By Industry
18.3. Mexico Case Management Software (CMS) Market Analysis
18.3.1. By Deployment Mode
18.3.2. By Business Function
18.3.3. By Enterprise Size
18.3.4. By Industry
18.4. Brazil Case Management Software (CMS) Market Analysis
18.4.1. By Deployment Mode
18.4.2. By Business Function
18.4.3. By Enterprise Size
18.4.4. By Industry
18.5. Germany Case Management Software (CMS) Market Analysis
18.5.1. By Deployment Mode
18.5.2. By Business Function
18.5.3. By Enterprise Size
18.5.4. By Industry
18.6. Italy Case Management Software (CMS) Market Analysis
18.6.1. By Deployment Mode
18.6.2. By Business Function
18.6.3. By Enterprise Size
18.6.4. By Industry
18.7. France Case Management Software (CMS) Market Analysis
18.7.1. By Deployment Mode
18.7.2. By Business Function
18.7.3. By Enterprise Size
18.7.4. By Industry
18.8. United kingdom Case Management Software (CMS) Market Analysis
18.8.1. By Deployment Mode
18.8.2. By Business Function
18.8.3. By Enterprise Size
18.8.4. By Industry
18.9. Spain Case Management Software (CMS) Market Analysis
18.9.1. By Deployment Mode
18.9.2. By Business Function
18.9.3. By Enterprise Size
18.9.4. By Industry
18.10. BENELUX Case Management Software (CMS) Market Analysis
18.10.1. By Deployment Mode
18.10.2. By Business Function
18.10.3. By Enterprise Size
18.10.4. By Industry
18.11. Russia Case Management Software (CMS) Market Analysis
18.11.1. By Deployment Mode
18.11.2. By Business Function
18.11.3. By Enterprise Size
18.11.4. By Industry
18.12. China Case Management Software (CMS) Market Analysis
18.12.1. By Deployment Mode
18.12.2. By Business Function
18.12.3. By Enterprise Size
18.12.4. By Industry
18.13. Japan Case Management Software (CMS) Market Analysis
18.13.1. By Deployment Mode
18.13.2. By Business Function
18.13.3. By Enterprise Size
18.13.4. By Industry
18.14. South Korea Case Management Software (CMS) Market Analysis
18.14.1. By Deployment Mode
18.14.2. By Business Function
18.14.3. By Enterprise Size
18.14.4. By Industry
18.15. India Case Management Software (CMS) Market Analysis
18.15.1. By Deployment Mode
18.15.2. By Business Function
18.15.3. By Enterprise Size
18.15.4. By Industry
18.16. Malaysia Case Management Software (CMS) Market Analysis
18.16.1. By Deployment Mode
18.16.2. By Business Function
18.16.3. By Enterprise Size
18.16.4. By Industry
18.17. Indonesia Case Management Software (CMS) Market Analysis
18.17.1. By Deployment Mode
18.17.2. By Business Function
18.17.3. By Enterprise Size
18.17.4. By Industry
18.18. Singapore Case Management Software (CMS) Market Analysis
18.18.1. By Deployment Mode
18.18.2. By Business Function
18.18.3. By Enterprise Size
18.18.4. By Industry
18.19. Australia and New Zealand Case Management Software (CMS) Market Analysis
18.19.1. By Deployment Mode
18.19.2. By Business Function
18.19.3. By Enterprise Size
18.19.4. By Industry
18.20. GCC Countries Case Management Software (CMS) Market Analysis
18.20.1. By Deployment Mode
18.20.2. By Business Function
18.20.3. By Enterprise Size
18.20.4. By Industry
18.21. Turkey Case Management Software (CMS) Market Analysis
18.21.1. By Deployment Mode
18.21.2. By Business Function
18.21.3. By Enterprise Size
18.21.4. By Industry
18.22. South Africa Case Management Software (CMS) Market Analysis
18.22.1. By Deployment Mode
18.22.2. By Business Function
18.22.3. By Enterprise Size
18.22.4. By Industry
19. Market Structure Analysis
19.1. Market Analysis by Tier of Companies
19.2. Market Share Analysis of Top Players
19.3. Market Presence Analysis, Regional footprint by Players
20. Competition Analysis
20.1. Competition Dashboard
20.2. Competition Deep Dive
20.2.1. IBM
20.2.1.1. Business Overview
20.2.1.2. Solution Portfolio
20.2.1.3. Profitability by Market Segments (Business Segment/Region)
20.2.1.4. Key Strategy & Development
20.2.2. Athena Software
20.2.2.1. Business Overview
20.2.2.2. Solution Portfolio
20.2.2.3. Profitability by Market Segments (Business Segment/Region)
20.2.2.4. Key Strategy & Development
20.2.3. Needles
20.2.3.1. Business Overview
20.2.3.2. Solution Portfolio
20.2.3.3. Profitability by Market Segments (Business Segment/Region)
20.2.3.4. Key Strategy & Development
20.2.4. KANA
20.2.4.1. Business Overview
20.2.4.2. Solution Portfolio
20.2.4.3. Profitability by Market Segments (Business Segment/Region)
20.2.4.4. Key Strategy & Development
20.2.5. Social Solutions
20.2.5.1. Business Overview
20.2.5.2. Solution Portfolio
20.2.5.3. Profitability by Market Segments (Business Segment/Region)
20.2.5.4. Key Strategy & Development
20.2.6. Themis Solutions (Clio)
20.2.6.1. Business Overview
20.2.6.2. Solution Portfolio
20.2.6.3. Profitability by Market Segments (Business Segment/Region)
20.2.6.4. Key Strategy & Development
20.2.7. AbacusLaw
20.2.7.1. Business Overview
20.2.7.2. Solution Portfolio
20.2.7.3. Profitability by Market Segments (Business Segment/Region)
20.2.7.4. Key Strategy & Development
20.2.8. MyCase
20.2.8.1. Business Overview
20.2.8.2. Solution Portfolio
20.2.8.3. Profitability by Market Segments (Business Segment/Region)
20.2.8.4. Key Strategy & Development
20.2.9. Smokeball
20.2.9.1. Business Overview
20.2.9.2. Solution Portfolio
20.2.9.3. Profitability by Market Segments (Business Segment/Region)
20.2.9.4. Key Strategy & Development
20.2.10. SmartAdvocate
20.2.10.1. Business Overview
20.2.10.2. Solution Portfolio
20.2.10.3. Profitability by Market Segments (Business Segment/Region)
20.2.10.4. Key Strategy & Development
20.2.11. Jarvis Legal
20.2.11.1. Business Overview
20.2.11.2. Solution Portfolio
20.2.11.3. Profitability by Market Segments (Business Segment/Region)
20.2.11.4. Key Strategy & Development
20.2.12. Anaqua
20.2.12.1. Business Overview
20.2.12.2. Solution Portfolio
20.2.12.3. Profitability by Market Segments (Business Segment/Region)
20.2.12.4. Key Strategy & Development
20.2.13. LegalEdge
20.2.13.1. Business Overview
20.2.13.2. Solution Portfolio
20.2.13.3. Profitability by Market Segments (Business Segment/Region)
20.2.13.4. Key Strategy & Development
20.2.14. HoudiniEsq
20.2.14.1. Business Overview
20.2.14.2. Solution Portfolio
20.2.14.3. Profitability by Market Segments (Business Segment/Region)
20.2.14.4. Key Strategy & Development
20.2.15. CosmoLex
20.2.15.1. Business Overview
20.2.15.2. Solution Portfolio
20.2.15.3. Profitability by Market Segments (Business Segment/Region)
20.2.15.4. Key Strategy & Development
20.2.16. Rocket Matter
20.2.16.1. Business Overview
20.2.16.2. Solution Portfolio
20.2.16.3. Profitability by Market Segments (Business Segment/Region)
20.2.16.4. Key Strategy & Development
20.2.17. Actionstep
20.2.17.1. Business Overview
20.2.17.2. Solution Portfolio
20.2.17.3. Profitability by Market Segments (Business Segment/Region)
20.2.17.4. Key Strategy & Development
20.2.18. Firm Central
20.2.18.1. Business Overview
20.2.18.2. Solution Portfolio
20.2.18.3. Profitability by Market Segments (Business Segment/Region)
20.2.18.4. Key Strategy & Development
20.2.19. Prevail
20.2.19.1. Business Overview
20.2.19.2. Solution Portfolio
20.2.19.3. Profitability by Market Segments (Business Segment/Region)
20.2.19.4. Key Strategy & Development
20.2.20. CoCounselor
20.2.20.1. Business Overview
20.2.20.2. Solution Portfolio
20.2.20.3. Profitability by Market Segments (Business Segment/Region)
20.2.20.4. Key Strategy & Development
21. Assumptions and Acronyms Used
22. Research Methodology
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Case Management Software (CMS) Market
