The global case management software (CMS) market valuation is projected to reach USD 7.2 Billion in 2023. Demand in the market is forecast to increase at a robust 9.6% CAGR, pushing the market size to USD 18.2 Billion by 2033.
| Attributes | Details |
|---|---|
| Case Management Software (CMS) Market Estimated Value (2023) | USD 7.2 Billion |
| Case Management Software (CMS) Market Projected Size (2033) | USD 18.2 Billion |
| Case Management Software (CMS) Market Value-based CAGR (2023 to 2033) | 9.6% |
| Case Management Software (CMS) Market Top 5 Vendor Market Share | Around 30% |
The case management software market represents nearly 5% of the global business process management market. Case management software helps in keeping a digital record by decreasing the paperwork, enabling quick access to information, issuing real–time updates, centralizing data management, and improving transparency in personalized customer care.
Moreover, case management software has various business functions which include fraud detection and anti-money laundering, service request, incident management, legal workflow management, and investigation management.
Case management is the process which includes five major functions called planning, assessment, facilitation, evaluation, advocacy, and monitoring. Organizations in various industries such as law, medicine and manage complex processes which involve heavy documentation. Rising adoption of case management software to manage operations in highly collaborative and information extensive sectors will continue boosting the market over the forecast period.
| Market Statistics | Details |
|---|---|
| Jan to Jun (H1), 2021 (A) | 9.2% |
| Jul to Dec (H2), 2021 (A) | 9.4% |
| Jan to Jun (H1),2022 Projected (P) | 9.5% |
| Jan to Jun (H1),2022 Outlook (O) | 9.7% |
| Jul to Dec (H2), 2022 Outlook (O) | 9.8% |
| Jul to Dec (H2), 2022 Projected (P) | 9.7% |
| Jan to Jun (H1), 2023 Projected (P) | 9.7% |
| BPS Change : H1,2022 (O) - H1,2022 (P) | (+)20 |
| BPS Change : H1,2021 (O) - H1,2021 (A) | (+)50 |
| BPS Change: H2, 2022 (O) - H2, 2022 (P) | (+)10 |
| BPS Change: H2, 2021 (O) - H2, 2022 (A) | (+)40 |
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Sales in the case management software (CMS) market are estimated to rise at a 9.2% CAGR between 2023 and 2033, in comparison to the 7.9% CAGR registered between 2018 and 2022. Growth can be attributed to rising adoption of cloud-based security solutions irrespective of the size, technological advancements, and digitalization in the IT sector.
North America is expected to dominate the global case management software (CMS) market with total sales reaching a valuation of USD 4.6 Billion by 2033. The presence of leading providers and adoption of automated workflow systems in large enterprises as well as SMEs will augment the growth in the market.
Moreover, demand in South Asia & Pacific is expected to grow at a CAGR of 12.2% during the forecast period. By enterprise size, large enterprise segment is expected to account for the largest market share in 2023.
In addition to this, the SMEs segment will expand at an 11% CAGR over the forecast period. Increasing popularity of these tools due to their benefits among large enterprises is expected to boost the market.
China to Remain Dominant in the East Asia Amid Surging Adoption of Centralized Data Management Solutions
Sales in the China market are anticipated to increase at a 7.1% CAGR over the forecast period, offering an absolute dollar opportunity of USD 749.26 Million over the assessment period.
In China, the demand for case management solutions has been growing due to rising adoption of cloud-based software platforms among various enterprises. Furthermore, growing trend of the digitalization, along with increasing adoption of legal workflow management systems in the financial organizations will continue driving sales in the market.
In addition to this, case management software providers are focusing on expanding their product portfolios. For instance, in December 2020, Athena Software introduced two new easy-to-use tools which are specially designed to enhance the data accuracy for the users of Penelope Case Management.
Data Quality Issues List is the additional feature which enables users to easily and proactively identify, access, and fix data errors. Such developments are expected to spur the demand for case management software in the country.
Increasing Adoption of Medical Case Management in the United kingdom Will Steer Growth
Demand in the United kingdom is projected to surge at a 7.9% CAGR over the forecast period, reaching USD 368.2 Million in 2023. Many enterprises among various industries in the United kingdom have shifted towards cloud-based CMS solutions as they are cost effective, more secure than onsite storage, speed up operations and eliminate errors.
Growing demand for virtual or cloud-based case management software across enterprises is driving the CMS market demand in the United kingdom Against this backdrop, the market is anticipated to create an absolute dollar opportunity of USD 416.57 Million during the forecast period.
| Countries | BPS Change (H2'22 (O) - H2'22 (P)) |
|---|---|
| USA | (+)14 |
| India | (+)15 |
| United kingdom | (+)13 |
| Japan | (+)9 |
| China | (+)12 |
The H2’22(O)-H2’22(P) BPS change in United kingdom was of (+)13 units attributed to the With the growing volume of work, organizations are seeking solutions that can streamline their workflows, making it easier for teams to manage complex cases. This is driving the adoption of case management software. Where as in Japan companies are putting a greater emphasis on customer experience, and case management software can help improve customer satisfaction by providing a more efficient and effective way of handling customer inquiries and issues leading to the deviation of (+)9 units.
The COVID-19 pandemic has led to a significant increase in remote work, which has created a need for more robust and flexible case management solutions that can be used from any location resulting in China a BPS change of (+)12 units.
India encountered a BPS change of (+)15 units for the workflow management software (WMS) owing to the reasons like case management software is often integrated with other technologies, such as customer relationship management (CRM) systems and enterprise resource planning (ERP) systems, to provide a more comprehensive view of customer interactions.
USA witnessed a BPS of (+)14 BPS units for the workflow management software (WMS) market attributed to the shift towards cloud technology is also contributing to the growth of the case management software market, as it provides organizations with the flexibility, scalability, and cost-effectiveness they need to manage complex cases.
Principal Consultant
Demand for CMS solutions for Service Request Will Gain Momentum
Based on business function, the case management software market is segmented into service request, incident management, fraud detection and anti-money laundering, legal case management, and investigation management. Among these, sales in the service request segment are forecast to grow by 2.2x over the forecast period. The segment will offer an absolute dollar opportunity of USD 2.9 Billion in the forthcoming years.
The purpose of service request case management is to maintain and support the agreed quality of services by handling all user-initiated and pre-defined service requests, in an effective and user-friendly manner.
Adoption of Automated Workflow Systems in SMEs Will Continue Gaining Traction
Based on enterprise size, the market segmented into small and mid-sized enterprises (SMEs) and large enterprises. Among these, demand for CMS solutions such as investigation management and cloud-based CMS among SMEs will increase by 2.1x, registering a CAGR of 11% over the forecast period. The segment will offer an absolute dollar opportunity of USD 5.2 Billion during 2023 to 33.
After the pandemic, most SMEs have adopted digital transformation processes. Most businesses are shifting to automated workflow systems which is a key factor driving sales in this segment.
Growing Sales of Medical Case Management Software in the Healthcare Sector Will Augment Growth
Based on industry segment, the healthcare sector will expand by 2.6x over the forecast period, creating an absolute dollar opportunity of USD 2.6 Billion.
Case management software helps healthcare professionals in monitoring and tracking the status of patient reports. This software is increasing being adopted in hospitals, social service agencies, mental health clinics, and non-profit organizations. It helps in creating treatment plans, schedule appointments, and billing procedures.
Furthermore, increasing demand for better healthcare facilities, and government-backed initiatives is fueling the need for integrated healthcare systems. This is expected to push sales in the market in the forthcoming years.
Case management software market players are focusing on mergers and acquisitions and new product development. Manufacturers are benefitting from strategic acquisitions with technological giants as they add value to the combined entity by eliminating redundancies and increasing overall revenues. New product development helps companies to create a stream of innovative offerings and gain competitive advantage.
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| Attributes | Details |
|---|---|
| Forecast Period | 2023 to 2033 |
| Historical Data Available for | 2018 to 2022 |
| Market Analysis | USD Billion for Value |
| Key Regions Covered | North America; Latin America; Europe; East Asia; South Asia & Pacific; and the Middle East & Africa |
| Key Countries Covered | The USA, Canada, Germany, the United kingdom, France, Italy, Spain, Russia, China, Japan, South Korea, India, Malaysia, Indonesia, Singapore, Australia & New Zealand, GCC Countries, Turkey, North Africa, and South Africa |
| Key Segments Covered | Deployment Mode, Business Function, Enterprise Size, Industry, and Region |
| Key Companies Profiled | IBM; Athena Software; Needles; KANA; Social Solutions; Themis Solutions (Clio); AbacusLaw; MyCase; Smokeball; SmartAdvocate; Jarvis Legal; Anaqua; LegalEdge; HoudiniEsq; CosmoLex; Rocket Matter; Actionstep; Firm Central; Prevail; CoCounselor |
| Report Coverage | Market Forecast, Company Share Analysis, Competition Intelligence, DROT Analysis, Market Dynamics and Challenges, and Strategic Growth Initiatives |
| Customization & Pricing | Available upon Request |
The market is valued at USD 7.2 billion in 2023.
From 2018 to 2022, the market registered a 7.9% CAGR.
By 2033, the market will reach USD 18.2 Billion.
The market’s CAGR from 2023 to 2033 will be 9.6%.
The China will register a 7.1% CAGR until 2033.
1. Executive Summary 2. Market Overview 3. Key Market Trends 4. Pricing Analysis 5. Global Case Management Software (CMS) Market Demand (in Value in USD Million) Analysis 2018 to 2022 and Forecast, 2023 to 2033 6. Market Background 7. Global Case Management Software (CMS) Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Deployment Mode 7.1. On-premise CMS Software 7.2. Cloud-based CMS Software 8. Global Case Management Software (CMS) Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Business Function 8.1. Service Request 8.2. Fraud Detection and Anti-Money Laundering 8.3. Incident Management 8.4. Investigation Management 8.5. Legal Workflow Management 9. Global Case Management Software (CMS) Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Enterprise Size 9.4. Small and Medium-sized Enterprises (SMEs) 9.5. Large Enterprises 10. Global Case Management Software (CMS) Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Industry 10.1. IT & Telecom 10.2. Retail 10.3. Government 10.4. Healthcare 10.5. BFSI 10.6. Manufacturing 10.7. Others 11. Global Case Management Software (CMS) Market Analysis 2018 to 2022 and Forecast 2023 to 2033, by Region 11.1. North America 11.2. Latin America 11.3. Europe 11.4. East Asia 11.5. South Asia & Pacific 11.6. Middle East & Africa 12. North America Case Management Software (CMS) Market Analysis 2018 to 2022 and Forecast 2023 to 2033 13. Latin America Case Management Software (CMS) Market Analysis 2018 to 2022 and Forecast 2023 to 2033 14. Europe Case Management Software (CMS) Market Analysis 2018 to 2022 and Forecast 2023 to 2033 15. South Asia & Pacific Case Management Software (CMS) Market Analysis 2018 to 2022 and Forecast 2023 to 2033 16. East Asia Case Management Software (CMS) Market Analysis 2018 to 2022 and Forecast 2023 to 2033 17. Middle East and Africa Case Management Software (CMS) Market Analysis 2018 to 2022 and Forecast 2023 to 2033 18. Country-wise Case Management Software (CMS) Market 19. Market Structure Analysis 20. Competition Analysis 20.1. IBM 20.2. Athena Software 20.3. Needles 20.4. KANA 20.5. Social Solutions 20.6. Themis Solutions (Clio) 20.7. AbacusLaw 20.8. MyCase 20.9. Smokeball 20.10. SmartAdvocate 20.11. Jarvis Legal 20.12. Anaqua 20.13. LegalEdge 20.14. HoudiniEsq 20.15. CosmoLex 20.16. Rocket Matter 20.17. Actionstep 20.18. Firm Central 20.19. Prevail 20.20. CoCounselor 21. Assumptions and Acronyms Used 22. Research Methodology
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Case Management Software (CMS) Market
