Business Process Automation (BPA) Market Outlook (2023 to 2033)

The business process automation (BPA) market revenue estimated to grow US$ 13.7 Billion in 2023. The business process automation (BPA) market is expected to reach US$ 41.8 Billion by 2033, growing at a CAGR of 11.8% during the forecast period (2023 to 2033).

Attributes Details
Business Process Automation Market Estimated Value (2023) US$ 13.7 Billion
Business Process Automation Market Projected Year (2033) Value US$ 41.8 Billion
CAGR% (2023 to 2033) 11.8%
Top 5 Vendor Market Share Around 45%

Business process automation software currently represents about 35% of sales revenue in the global business process management (BPM) market. The business process automation software is used in complex corporate procedures automated with the help of technology.

It can simplify business processes, achieve digital transformation, enhance service quality, improve service delivery, and save expenses. It also entails integrating applications, reorganizing labor resources, and deploying software across the company.

A BPA software help firms in simplifying operations and give an end-to-end overview of a business process workflow. BPA software also streamlines the processes and address workflow compliance by using business performance dashboards, pre-built custom & native integration tools, and visualizations of processes.

Market Statistics Details
Jan - Jun (H1), 2021 (A) 11.9%
Jul - Dec (H2), 2021 (A) 12.2%
Jan - Jun (H1),2022 Projected (P) 12.4%
Jan - Jun (H1),2022 Outlook (O) 12.7%
Jul - Dec (H2), 2022 Outlook (O) 12.5%
Jul - Dec (H2), 2022 Projected (P) 12.8%
Jan - Jun (H1), 2023 Projected (P) 12.5%
BPS Change : H1,2022 (O) - H1,2022 (P) (+)40
BPS Change : H1,2021 (O) - H1,2021 (A) (+)80
BPS Change: H2, 2022 (O) - H2, 2022 (P) (+)30
BPS Change: H2, 2021 (O) - H2, 2022 (A) (+)60

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2018 to 2022 Business Process Automation Software Demand Outlook Compared To 2023 to 2033 Forecast

The BPA software demand is estimated to grow at a CAGR of 11.9% between 2022 and 2033 in comparison with 11.0% CAGR registered during the historic period of 2018 tot2022. Growth is attributed to high adoption of on-premises BPA solutions in small & medium and large enterprises across the globe.

According to Future Market Insights (FMI), the on-premise systems for IT infrastructure is expensive for establishment and maintenance. As cloud-based solutions are cost effective and easy to install, the adoption of cloud solutions has increased.

Companies require a set of technological solutions to decrease the problems associated with manual labor and the time consumed by the staff providing and maintaining cloud workloads and services, with cloud infrastructure likely to be the future. As a result, BPA systems with cloud automation capabilities will be widely adopted in the industry soon.

On-premises BPA software deployment in the global business process automation software market accounted for over 60.1% of share in 2022. Owing to the high adoption of automation solutions among enterprises, North America region is currently dominating the global market.

Artificial Intelligence & Machine Learning Enabled Hyper-Automation to Boost the Market

Hyper-automation is a new and emerging BPA technology that combines AI, machine learning, Integration platform as a Service (iPaaS), and other technological solutions to automate as maximum feasible activities inside a particular business.

Hyper-automation allows for the automation of more complicated workflows outside of repetitive and rule-based procedures. It also improves returns by utilizing the capabilities of sophisticated analytics algorithms in software.

Hence, companies are refraining to adopt disparate groupings of automation technologies and will adopt coordinated automation approach due to BPA software’s superior hyper-automation capabilities. These factors are expected to create potential opportunities for BPA vendors over the forecast period.

Sudip Saha
Sudip Saha

Principal Consultant

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Lack of Standardization in Business Processes and Inadequate Change Management Restrains the Growth

While automating the long-standing operations, the problem of standardization frequently arises, because legacy methods are manual and one-off. Spending time on business process redesign is crucial in the majority of these deployments.

Automation technologies automate repetitive activities, business processes and streamlining bottlenecks require a concerted effort from business and technology. However, due to a lack of proper process management methods, many technology implementations fail.

Process management is an important part of any automation effort's delivery and acceptability. Therefore, such a dimension of business process might restrain the growth of the BPA software market.

Regional Analysis

Regionally, South Asia & Pacific is estimated to be the fastest-growing region in the business process automation software market during the forecast period. Demand in the region is expected to grow by 4.0X from 2023 to 2033.

In South Asia & Pacific, presence of small and medium-sized enterprises is rising at a high growth rate. Recently, there has been a steady rise in the technology start-up industry especially in FinTech & IT sector, increasing the adoption of BPA software.

Therefore, most of the organizations in the South Asia & Pacific region are adopting process automation to simplify the operations and increase the sales. Such adoption fuels the BPA software market growth.

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Country-Wise Insights

Why is Adoption of Business Process Automation (BPA) increasing in the USA?

Advent of Industry 4.0 to Boost the Adoption of Business Process Automation Market

The USA BPA market is expected to account for around 84.3% of market share by 2033. The USA is considered to be one of the most lucrative market for factory automation and industrial control systems, fueled by the industry 4.0 technology. Adoption of smart technology in the research market is expected to bode well for the market.

How big is the Opportunity for Business Process Automation (BPA) Market in India?

High Dependency on Automation will boost the Sales of Business Process Automation (BPA) Software

South Asia & Pacific region is predicted to remain one of the most attractive markets during the forecast period. According to the study, India is estimated to grow by 5.0X during the forecast period.

Automation is altering the Indian economy and the workforce; in fact, almost all industry verticals now automate at least 30% of their activity. Furthermore, certain occupations are only viable with AI and machine learning since they are beyond human skills.

With increased reliance on automation in diverse industries and proliferation of work from home during the FQ-20, the algorithms had to be altered remotely to carry out financial operations.

Also, the recent start-up culture in India supports the adoption of automation from BFSI to the healthcare sector. On account of these factors, the BPA software sales in India are estimated to skyrocket during the forecast period.

Countries BPS Change (H2'22 (O) - H2'22 (P))
USA (+)36
India (+)34
United Kingdom (+)35
Japan (+)29
China (+)32

The H2’22(O)-H2’22(P) BPS change in Japan was of (+)29 units due to the rising demand for operational efficiency & productivity improvement along with the increasing demand for cost reduction & process optimization. Where as in China growing adoption of cloud computing & artificial intelligence (AI) as well as increase in regulatory compliance requirements have led to the deviation of (+)32 units.

Growing demand for better data management and analysis solutions have boosted the market growth of business process management technology resulting in India a BPS change of (+)34 units for the business process automation (BPA) market.

USA encountered a BPS change of (+)36 units for the business process automation (BPA) market due to the increase in the adoption of digital transformation initiatives. United Kingdom witnessed a BPS of (+)35 BPS units for the business process automation (BPA) market attributed to a rising demand for automation in various industries such as BFSI, Healthcare, and Retail.

Category-Wise Insights

Why is Demand for Cloud-based BPA Software Increasing?

Cloud-Based BPA Software to Remain Highly Sought-After in Organizations for Remote Operations

The cloud-based BPA segment is expected to dominate the global market over the coming years. This segment is predicted to grow at an absolute $ opportunity of US$ 17,972.7 Million by the end of 2033.

Organizations will not need additional resources to invest in instruments or software with the adoption of cloud-based business automation solution. Compared to a premise-based BPA software, cloud-based BPA software is more efficient, cost-effective, and adaptable.

Cloud platforms allows the organization to expand while saving money, enhancing efficiency, and keeping cash for the main business. Teams may communicate, build, and manage workflow processes using cloud services without having to be able to work from a single place.

On-premise BPA software solutions are difficult to access from a distance and do not fulfil the demands of businesses across the industry. Hence, demand for cloud-based BPA software is projected to surge over the assessment period.

Why are Sales of BPA Software Surging in Large Enterprises?

Need for Improved Efficiency in Large Enterprises to Propel Demand for BPA Software

Business process automation (BPA) software reduces the time-consuming and manual tasks of various enterprises across the industry. BPA software simplifies the procedures and makes it easier to manage at the same time.

As organizations expands, number of workflow, workforce, and complex activities increases. As a result of this large enterprises can afford as well as implement BPA more efficiently. During the forecast period, large enterprises hold the largest market share.

Which is the Leading End Use Industry for Business Process Automation Market?

Increasing Demand for BPA Software in BFSI Sector to Augment the Growth in the Market

Banks and financial services companies are under pressure to comply with ever-changing regulatory requirements, increase operational efficiency, and provide seamless client experiences. BPA bots are a critical facilitator of digital transformation because they automate high-volume, cross-system procedures that banks and financial institutions rely on. This is expected to increase the productivity, profitability, and operational efficiency for financial businesses.

BPA make customer experiences more personal, helps to reduce financial frauds, increases resource capability, and boosts operational efficiency. Several banks, financial institutions like insurance, stock exchange, and non-banking financial corporations use hyper-automation in their products and services.

Competitive Landscape

The market participants are focused on research and development efforts to support future technologies. Furthermore, numerous organizations are forming strategic partnerships with other companies to build their own process automation to better serve consumers.

  • In February 2022, Laserfiche, a SaaS provider of intelligent content management and business process automation, and DoubleYard, Inc., a key participant in the optical and image character recognition (OCR/ICR) market, has announced a cooperation to develop and automate character recognition.
  • In March 2021, Kissflow, a BPA Software company, established a partnership with Redington, an Indian IT Supply Chain & Distribution Solution Provider, to boost Kissflow's NO-CODE platform's reach in India
  • In July 2021, IBM purchased myInvenio to give clients data-driven tools that may assist in finding the most significant business activities to automate using AI, such as sales, procurement, production, and accounting.

Scope Of Report

Attributes Details
Market value in 2022 US$ 12.1 Billion
Market CAGR 2022 to 2032 11.9%
Share of top 5 players Around 25%
Forecast Period 2023 to 2033
Historical Data Available for 2018 to 2022
Market Analysis USD Billion for Value
Key Regions Covered North America; Latin America; Europe; East Asia; South Asia & Pacific; and the Middle East & Africa
Key Countries Covered USA, Canada, Germany, United Kingdom, France, Italy, Spain, Russia, China, Japan, South Korea, India, Malaysia, Indonesia, Singapore, Australia & New Zealand, GCC Countries, Turkey, North Africa, and South Africa
Key Segments Covered Deployment Mode, Enterprise Size, Industry, and Region
Key Companies Profiled

Laserfiche; TIBCO Software Inc; OptimumHQ; Kissflow Inc; Microsoft; Zoho Corporation Pvt; Oracle; Process Bliss; Process Street; Prophix; IBM; Nintex United Kingdom Ltd

Report Coverage Market Forecast, Company Share Analysis, Competition Intelligence, DROT Analysis, Market Dynamics and Challenges, and Strategic Growth Initiatives
Customization & Pricing Available upon Request

Business Process Automation (BPA) Market Outlook by Category

By Deployment Mode:

  • On-premise BPA Software
  • Cloud-based BPA Software

By Enterprise Size:

  • Small and Medium-sized Enterprises (SMEs)
  • Large Enterprises

By Industry:

  • IT & Telecom
  • Retail
  • Government
  • Healthcare
  • BFSI
  • Manufacturing
  • Others

By Region:

  • North America
  • Latin America
  • Europe
  • East Asia
  • South Asia & Pacific
  • The Middle East and Africa (MEA)

Frequently Asked Questions

How much is the global business process automation (BPA) Market worth?

The BPA software market was valued at ~US$ 13.7 Billion in 2023 and is estimated to grow at a CAGR of 11.9% during the forecast period, surpassing ~US$ 37.3 Billion by 2033.

Which region is expected to display highest growth rate in BPA Software demand during the forecast period?

South Asia & Pacific market is expected to show a rapid growth during the forecast period, registering 14.9% CAGR during the forecast period.

Which is the leading deployment type segment in business process automation (BPA) market?

By the end of 2033, the cloud-based BPA software segment is anticipated to dominate the market, where the segment market value will be around ~US$ 22.9 Billion.

What was the last 5-year business process automation (BPA) market CAGR?

The market in the last 5 years (2018 to 2022) grew at a CAGR of 9.7%.

At what rate did the demand for business process automation (BPA) grow during 2022 to 2023?

The global market between 2022 and 2023 is expected to register year-on-year growth of 11.2%.

What are the top 5 countries driving demand?

The top 5 countries driving demand for BPA software include the USA, China, United Kingdom, India, and Japan.

What is driving the demand for BPA Software?

Automation of business processes and workflows propels the sale of the BPA software.

What are the key trends in the BPA software industry?

Key trends in the market include: • Rise in popularity of No-Code Platforms • Integration of AI & ML in the business process and workflows

Table of Content
1. Executive Summary | Business Process Automation Market
    1.1. Global Market Outlook
    1.2. Demand Side Trends
    1.3. Supply Side Trends
    1.4. Analysis and Recommendations
2. Market Overview
    2.1. Market Coverage / Taxonomy
    2.2. Market Definition / Scope / Limitations
3. Key Market Trends
    3.1. Key Trends Impacting the Market
    3.2. Solution Innovation / Development Trends
4. Business Process Automation - Pricing Analysis
    4.1. Types of Pricing Models
        4.1.1. Subscription Pricing Model
        4.1.2. Perpetual Licensing
    4.2. Average Pricing Analysis Benchmark
5. Global Market Demand (in Value in US$ Million) Analysis 2018 to 2022 and Forecast, 2023 to 2033
    5.1. Historical Market Value (US$ Million) Analysis, 2018 to 2022
    5.2. Current and Future Market Value (US$ Million) Projections, 2023 to 2033
        5.2.1. Y-o-Y Growth Trend Analysis
        5.2.2. Absolute $ Opportunity Analysis
6. Market Background
    6.1. Macro-Economic Factors
    6.2. Forecast Factors - Relevance & Impact
    6.3. Value Chain
    6.4. COVID-19 Crisis – Impact Assessment
        6.4.1. Current Statistics
        6.4.2. Short-Mid-Long Term Outlook
        6.4.3. Likely Rebound
    6.5. Market Dynamics
        6.5.1. Drivers
        6.5.2. Restraints
        6.5.3. Opportunity Analysis
7. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, by Deployment Mode
    7.1. Introduction / Key Findings
    7.2. Historical Market Size (US$ Million) Analysis By Deployment Mode, 2018 to 2022
    7.3. Current and Future Market Size (US$ Million) Analysis and Forecast By Deployment Mode, 2023 to 2033
        7.3.1. On-Premise
        7.3.2. Cloud-based
    7.4. Market Attractiveness Analysis By Deployment Mode
8. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, by Enterprise Size
    8.1. Introduction / Key Findings
    8.2. Historical Market Size (US$ Million) Analysis By Enterprise Size, 2018 to 2022
    8.3. Current and Future Market Size (US$ Million) Analysis and Forecast By Enterprise Size, 2023 to 2033
        8.3.1. Small and Medium Enterprises(SMEs)
        8.3.2. Large Enterprises
    8.4. Market Attractiveness Analysis By Enterprise Size
9. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, by Industry
    9.1. Introduction / Key Findings
    9.2. Historical Market Size (US$ Million) Analysis By Industry, 2018 to 2022
    9.3. Current and Future Market Size (US$ Million) Analysis and Forecast By Industry, 2023 to 2033
        9.3.1. IT & Telecom
        9.3.2. Retail
        9.3.3. Government
        9.3.4. Healthcare
        9.3.5. BFSI
        9.3.6. Manufacturing
        9.3.7. Others
    9.4. Market Attractiveness Analysis By Industry
10. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, by Region
    10.1. Introduction
    10.2. Historical Market Size (US$ Million) Analysis By Region, 2018 to 2022
    10.3. Current and Future Market Size (US$ Million) Analysis and Forecast By Region, 2023 to 2033
        10.3.1. North America
        10.3.2. Latin America
        10.3.3. Europe
        10.3.4. East Asia
        10.3.5. South Asia and Pacific
        10.3.6. Middle East and Africa (MEA)
    10.4. Market Attractiveness Analysis By Region
11. North America Market Analysis 2018 to 2022 and Forecast 2023 to 2033
    11.1. Introduction
    11.2. Historical Market Size (US$ Million) and Trend Analysis By Market Taxonomy, 2018 to 2022
    11.3. Current and Future Market Size (US$ Million) and Forecast By Market Taxonomy, 2023 to 2033
        11.3.1. By Country
            11.3.1.1. The USA
            11.3.1.2. Canada
        11.3.2. By Deployment Mode
        11.3.3. By Enterprise Size
        11.3.4. By Industry
    11.4. Market Attractiveness Analysis
        11.4.1. By Country
        11.4.2. By Deployment Mode
        11.4.3. By Enterprise Size
        11.4.4. By Industry
12. Latin America Market Analysis 2018 to 2022 and Forecast 2023 to 2033
    12.1. Introduction
    12.2. Historical Market Size (US$ Million) and Trend Analysis By Market Taxonomy, 2018 to 2022
    12.3. Current and Future Market Size (US$ Million) and Forecast By Market Taxonomy, 2023 to 2033
        12.3.1. By Country
            12.3.1.1. Brazil
            12.3.1.2. Mexico
            12.3.1.3. Rest of Latin America
        12.3.2. By Deployment Mode
        12.3.3. By Enterprise Size
        12.3.4. By Industry
    12.4. Market Attractiveness Analysis
        12.4.1. By Country
        12.4.2. By Deployment Mode
        12.4.3. By Enterprise Size
        12.4.4. By Industry
13. Europe Market Analysis 2018 to 2022 and Forecast 2023 to 2033
    13.1. Introduction
    13.2. Historical Market Size (US$ Million) and Trend Analysis By Market Taxonomy, 2018 to 2022
    13.3. Current and Future Market Size (US$ Million) and Forecast By Market Taxonomy, 2023 to 2033
        13.3.1. By Country
            13.3.1.1. Germany
            13.3.1.2. Italy
            13.3.1.3. France
            13.3.1.4. United Kingdom
            13.3.1.5. Spain
            13.3.1.6. BENELUX
            13.3.1.7. Russia
            13.3.1.8. Rest of Europe
        13.3.2. By Deployment Mode
        13.3.3. By Enterprise Size
        13.3.4. By Industry
    13.4. Market Attractiveness Analysis
        13.4.1. By Country
        13.4.2. By Deployment Mode
        13.4.3. By Enterprise Size
        13.4.4. By Industry
14. South Asia and Pacific Market Analysis 2018 to 2022 and Forecast 2023 to 2033
    14.1. Introduction
    14.2. Historical Market Size (US$ Million) and Trend Analysis By Market Taxonomy, 2018 to 2022
    14.3. Current and Future Market Size (US$ Million) and Forecast By Market Taxonomy, 2023 to 2033
        14.3.1. By Country
            14.3.1.1. India
            14.3.1.2. Malaysia
            14.3.1.3. Indonesia
            14.3.1.4. Singapore
            14.3.1.5. Australia & New Zealand
            14.3.1.6. Rest of South Asia & Pacific
        14.3.2. By Deployment Mode
        14.3.3. By Enterprise Size
        14.3.4. By Industry
    14.4. Market Attractiveness Analysis
        14.4.1. By Country
        14.4.2. By Deployment Mode
        14.4.3. By Enterprise Size
        14.4.4. By Industry
15. East Asia Market Analysis 2018 to 2022 and Forecast 2023 to 2033
    15.1. Introduction
    15.2. Historical Market Size (US$ Million) and Trend Analysis By Market Taxonomy, 2018 to 2022
    15.3. Current and Future Market Size (US$ Million) and Forecast By Market Taxonomy, 2023 to 2033
        15.3.1. By Country
            15.3.1.1. China
            15.3.1.2. Japan
            15.3.1.3. South Korea
        15.3.2. By Deployment Mode
        15.3.3. By Enterprise Size
        15.3.4. By Industry
    15.4. Market Attractiveness Analysis
        15.4.1. By Country
        15.4.2. By Deployment Mode
        15.4.3. By Enterprise Size
        15.4.4. By Industry
16. Middle East and Africa Market Analysis 2018 to 2022 and Forecast 2023 to 2033
    16.1. Introduction
    16.2. Historical Market Size (US$ Million) and Trend Analysis By Market Taxonomy, 2018 to 2022
    16.3. Current and Future Market Size (US$ Million) and Forecast By Market Taxonomy, 2023 to 2033
        16.3.1. By Country
            16.3.1.1. GCC Countries
            16.3.1.2. Turkey
            16.3.1.3. Northern Africa
            16.3.1.4. South Africa
            16.3.1.5. Rest of Middle East and Africa
        16.3.2. By Deployment Mode
        16.3.3. By Enterprise Size
        16.3.4. By Industry
    16.4. Market Attractiveness Analysis
        16.4.1. By Country
        16.4.2. By Deployment Mode
        16.4.3. By Enterprise Size
        16.4.4. By Industry
17. Emerging Countries Market Analysis
    17.1. USA Market Analysis
        17.1.1. By Deployment Mode
        17.1.2. By Enterprise Size
        17.1.3. By Industry
    17.2. Canada Market Analysis
        17.2.1. By Deployment Mode
        17.2.2. By Enterprise Size
        17.2.3. By Industry
    17.3. Mexico Market Analysis
        17.3.1. By Deployment Mode
        17.3.2. By Enterprise Size
        17.3.3. By Industry
    17.4. Brazil Market Analysis
        17.4.1. By Deployment Mode
        17.4.2. By Enterprise Size
        17.4.3. By Industry
    17.5. Germany Market Analysis
        17.5.1. By Deployment Mode
        17.5.2. By Enterprise Size
        17.5.3. By Industry
    17.6. Italy Market Analysis
        17.6.1. By Deployment Mode
        17.6.2. By Enterprise Size
        17.6.3. By Industry
    17.7. France Market Analysis
        17.7.1. By Deployment Mode
        17.7.2. By Enterprise Size
        17.7.3. By Industry
    17.8. United Kingdom Market Analysis
        17.8.1. By Deployment Mode
        17.8.2. By Enterprise Size
        17.8.3. By Industry
    17.9. Spain Market Analysis
        17.9.1. By Deployment Mode
        17.9.2. By Enterprise Size
        17.9.3. By Industry
    17.10. BENELUX Market Analysis
        17.10.1. By Deployment Mode
        17.10.2. By Enterprise Size
        17.10.3. By Industry
    17.11. Russia Market Analysis
        17.11.1. By Deployment Mode
        17.11.2. By Enterprise Size
        17.11.3. By Industry
    17.12. China Market Analysis
        17.12.1. By Deployment Mode
        17.12.2. By Enterprise Size
        17.12.3. By Industry
    17.13. Japan Market Analysis
        17.13.1. By Deployment Mode
        17.13.2. By Enterprise Size
        17.13.3. By Industry
    17.14. South Korea Market Analysis
        17.14.1. By Deployment Mode
        17.14.2. By Enterprise Size
        17.14.3. By Industry
    17.15. India Market Analysis
        17.15.1. By Deployment Mode
        17.15.2. By Enterprise Size
        17.15.3. By Industry
    17.16. Malaysia Market Analysis
        17.16.1. By Deployment Mode
        17.16.2. By Enterprise Size
        17.16.3. By Industry
    17.17. Indonesia Market Analysis
        17.17.1. By Deployment Mode
        17.17.2. By Enterprise Size
        17.17.3. By Industry
    17.18. Singapore Market Analysis
        17.18.1. By Deployment Mode
        17.18.2. By Enterprise Size
        17.18.3. By Industry
    17.19. Australia and New Zealand Market Analysis
        17.19.1. By Deployment Mode
        17.19.2. By Enterprise Size
        17.19.3. By Industry
    17.20. GCC Countries Market Analysis
        17.20.1. By Deployment Mode
        17.20.2. By Enterprise Size
        17.20.3. By Industry
    17.21. Turkey Market Analysis
        17.21.1. By Deployment Mode
        17.21.2. By Enterprise Size
        17.21.3. By Industry
    17.22. Northern Africa Market Analysis
        17.22.1. By Deployment Mode
        17.22.2. By Enterprise Size
        17.22.3. By Industry
    17.23. South Africa Market Analysis
        17.23.1. By Deployment Mode
        17.23.2. By Enterprise Size
        17.23.3. By Industry
18. Market Structure Analysis
    18.1. Market Analysis by Tier of Companies
    18.2. Market Share Analysis of Top Players
19. Competition Analysis
    19.1. Competition Dashboard
    19.2. Competition Deep Dive
        19.2.1. Laserfiche
            19.2.1.1. Business Overview
            19.2.1.2. Solution Portfolio
            19.2.1.3. Profitability by Market Segments
            19.2.1.4. Key Strategy & Developments
        19.2.2. TIBCO Software Inc
            19.2.2.1. Business Overview
            19.2.2.2. Solution Portfolio
            19.2.2.3. Profitability by Market Segments
            19.2.2.4. Key Strategy & Developments
        19.2.3. OptimumHQ
            19.2.3.1. Business Overview
            19.2.3.2. Solution Portfolio
            19.2.3.3. Profitability by Market Segments
            19.2.3.4. Key Strategy & Developments
        19.2.4. Kissflow Inc
            19.2.4.1. Business Overview
            19.2.4.2. Solution Portfolio
            19.2.4.3. Profitability by Market Segments
            19.2.4.4. Key Strategy & Developments
        19.2.5. Microsoft
            19.2.5.1. Business Overview
            19.2.5.2. Solution Portfolio
            19.2.5.3. Profitability by Market Segments
            19.2.5.4. Key Strategy & Developments
        19.2.6. Zoho Corporation Pvt
            19.2.6.1. Business Overview
            19.2.6.2. Solution Portfolio
            19.2.6.3. Profitability by Market Segments
            19.2.6.4. Key Strategy & Developments
        19.2.7. Oracle
            19.2.7.1. Business Overview
            19.2.7.2. Solution Portfolio
            19.2.7.3. Profitability by Market Segments
            19.2.7.4. Key Strategy & Developments
        19.2.8. Process Bliss
            19.2.8.1. Business Overview
            19.2.8.2. Solution Portfolio
            19.2.8.3. Profitability by Market Segments
            19.2.8.4. Key Strategy & Developments
        19.2.9. Process Street
            19.2.9.1. Business Overview
            19.2.9.2. Solution Portfolio
            19.2.9.3. Profitability by Market Segments
            19.2.9.4. Key Strategy & Developments
        19.2.10. Prophix
            19.2.10.1. Business Overview
            19.2.10.2. Solution Portfolio
            19.2.10.3. Profitability by Market Segments
            19.2.10.4. Key Strategy & Developments
        19.2.11. IBM
            19.2.11.1. Business Overview
            19.2.11.2. Solution Portfolio
            19.2.11.3. Profitability by Market Segments
            19.2.11.4. Key Strategy & Developments
        19.2.12. Nintex United Kingdom Ltd
            19.2.12.1. Business Overview
            19.2.12.2. Solution Portfolio
            19.2.12.3. Profitability by Market Segments
            19.2.12.4. Key Strategy & Developments
20. Assumptions and Acronyms Used
21. Research Methodology
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