The global business cloud VoIP & UC services market is anticipated to secure USD 18,929.2 million in 2023 and USD 55,383.1 million by 2033. From 2023 to 2033, the global business cloud VoIP & UC services market is projected to record a CAGR of 11.3%.
Organizations have started to adopt Unified Communications (UC) solutions to lessen operating expenses, boost revenues, and develop customer relationships, which is anticipated to support market growth during the forecast period.
| Data Points | Key Statistics |
|---|---|
| Projected Growth Rate (2023 to 2033) | 11.3% CAGR |
| Expected Market Value (2023) | USD 18,929.2 million |
| Anticipated Forecast Value (2033) | USD 55,383.1 million |
Owing to the flexibility offered by such solutions, companies can scale up their communication requirements during peaks in user requests and processing functions, increasing the demand for cloud VoIP and UC solutions. Increased deployment of UCC tools and services ensures business continuity and secure communications, which will benefit the industry in the forthcoming period.
In 2020, Zoom Video Communications, Inc. revealed a 370% increase in UCC tool sales against 2019. Similarly, Microsoft Teams crossed 145 million active users in April 2021, a 26% increase compared to October 2020.
Don't pay for what you don't need
Customize your report by selecting specific countries or regions and save 30%!
SMEs and Large Enterprises to Play a Major Role in Strengthening the Market
SMEs that have employees ranging from 1 to 999 are showing a significant inclination toward business cloud VoIP & UC services. Such business setups move from traditional on-premises communication solutions to modern, user-centric business communications-as-a-service offerings.
As per a survey performed in 2019, 68% of large enterprises and 46% of small enterprises planned to adopt some form of UC in the coming two years. SMEs are looking to streamline expenses and lessen complications wherever possible, as they have budget constraints for dedicated telecommunication and IT service providers.
The business cloud VoIP & UC growth is projected to be strengthened by organizations increasing operations in emerging and frontier markets. Moreover, the need to maintain a presence in developing markets to compete with players, startups and smaller companies are taking initiatives to implement such technologies, which will augment the market size in the coming time.
Increasing Adoption of IoT to Offer Various Opportunities for Expansion
Business VoIP & UC service provides real-time communications to assure the smooth collaboration of people. IoT has a notable impact on the development of UC. IoT can be used to send messages to people with an automated system. These messages are sent through data gathered from real-time activities.
Lately, IoT in a particular healthcare application has gained notable traction. For this purpose, IoT is used in a heart monitor device wherein the nurse or related attendee would be notified of any critical or distressful condition of the heart through an automated medium. The deployment of IoT in a heart monitor can help study the condition of a patient's heart by amassing crucial data and running it through a pre-processed algorithm.
Principal Consultant
Concerns Associated with Data Security to Hinder the Market Growth
Despite various advantages, the market is expected to suffer in the coming time due to growing concerns regarding data security. Further, interoperability issues with existing assets are another factor that can impact the market negatively in the coming time. However, the increasing popularity of Cloud VoIP and UC services is expected to counter the hampering factors and boost market growth in the coming period.
Increasing Number of Cross-Functional Teams to Encourage Uptake across Large Enterprises
By end user, the large enterprise sector is expected to have accounted for the largest revenue share of 58.2% in 2023. Factors like growing business operations and rising cross-functional teams and remote workers have encouraged corporations to deploy unified communication solutions at the enterprise level to ensure seamless communication practices.
The need to engage in quick meetings and update co-workers about vital strategies has led to the higher acceptance of unified communication solutions. In addition, features like video conferencing, broadcasting and webinars, VoIP calling, and screen & file sharing assist to boost business operations and save time.
Get the data you need at a Fraction of the cost
Personalize your report by choosing insights you need
and save 40%!
Rising SIP Trunk Infrastructure to Boost the Market in North America
As per the analysis, the global business cloud VoIP & UC services market is anticipated to dominate North America during the forecast period. 2023 the region is expected to secure 30.4% of global revenue.
This growth can be attributed to the rising SIP trunk infrastructure and the high priority given to business activities that depend on communications. In North America, UCaaS accounted for 43% of VoIP service revenue in CY21, while SIP trunking and managing IP PBX and UC accounted for 31% and 27%, respectively. This growth is a result of VoIP's many benefits.
Rapid Globalization across the Region, especially in Germany, to Boost the Regional Market
By 2023, Europe is likely to secure approximately 21.5% of the global market share. Europe is predicted to be the second-largest market during the forecast period. One of the major factors boosting the growth of the Business VoIP & UC services market in Europe is the UCaaS (Unified Communication AS-A-Service) market there.
Further, rapid globalization in Germany has offered various opportunities. In July 2021, it was reported that European distribution sales of Unified Communications (UC) products surged by 76% in Q1 2021, with Germany being a substantial region for industry expansion.
Government Initiatives Taken to Encourage Digital Infrastructure in the Region to Favor the Market
Asia Pacific is anticipated to be the most lucrative market during the forecast period. The growth in this market is driven by the increasing adoption of cloud and mobility trends in developing countries, such as China, Australia and New Zealand, India, and Japan.
Government initiatives to encourage digital infrastructure are also increasing the adoption of UCC solutions in the region. The rapid adoption of UCC solutions in the Asia Pacific has made it highly remunerative and one of the fastest-growing markets globally.
Dialpad (USA), Simpplr (USA), Agora (China), Weave (USA), LogMeIn (USA), Skype (Luxembourg), and Fuze (USA), among others, are some of the new players garnering attention in the market. Players are adopting novel technologies to earn a competitive edge in the market.
Key players in the global business cloud VoIP and UC Services market include Cisco, Verizon Enterprise, AT&T Inc., EarthLink, Inc., XO Communications, LLC, Evolve IP, LLC, Momentum Telecom, West Unified Communications Services Inc., New Horizon Communications, 8x8, Inc., and BroadSoft.
Recent Development in the Industry Include:
| Report Attributes | Details |
|---|---|
| Growth Rate | 11.3% CAGR from 2023 to 2033 |
| Market Value in 2023 | USD 18,929.2 million |
| Market Value in 2033 | USD 55,383.1 million |
| Base Year for Estimation | 2023 |
| Historical Data | 2018 to 2022 |
| Forecast Period | 2023 to 2033 |
| Quantitative Units | USD million for Value |
| Report Coverage | Revenue Forecast, Volume Forecast, Company Ranking, Competitive Landscape Growth Factors, Trends, and Pricing Analysis |
| Segments Covered | Component, Vertical, End User, Region |
| Regions Covered | North America; Latin America; Europe; Asia Pacific; Middle East & Africa |
| Key Countries Profiled | United States of America, Canada, Mexico, Brazil, Germany, Italy, France, United Kingdom, Spain, China, Japan, South Korea, GCC Countries, South Africa, Israel |
| Key Companies Profiled | Cisco; Verizon Enterprise; AT&T Inc.; Thrive Capital; Kyndryl; Torchsec Technologies LLC; Evolve IP LLC; Momentum Telecom; West Unified Communications Services Inc.; New Horizon Communications; 8x8 Inc.; BroadSoft |
| Customization Scope | Available upon Request |
The market is valued at USD 18.9 billion in 2023.
Cisco, Verizon Enterprise, and AT&T Inc.are key market players.
Large enterprise sector is likely to remain preferred through 2033.
Increasing adoption of IoT to boost the growth.
North America to hold a market share of 30.4% in 2023.
1. Executive Summary 2. Market Overview 3. Market Background 4. Global Market Analysis 2018 to 2022 and Forecast, 2023 to 2033 5. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Component 5.1. Software 5.2. Services 6. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Vertical 6.1. BFSI 6.2. Information Technology 6.3. Government 6.4. Healthcare 6.5. Retail 6.6. Energy & Utilities 6.7. Manufacturing 6.8. Others 7. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By End User 7.1. Small & Medium Enterprises 7.2. Large Enterprises 8. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Region 8.1. North America 8.2. Latin America 8.3. Western Europe 8.4. Eastern Europe 8.5. South Asia and Pacific 8.6. East Asia 8.7. Middle East and Africa 9. North America Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country 10. Latin America Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country 11. Western Europe Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country 12. Eastern Europe Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country 13. South Asia and Pacific Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country 14. East Asia Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country 15. Middle East and Africa Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country 16. Key Countries Market Analysis 17. Market Structure Analysis 18. Competition Analysis 18.1. Cisco 18.2. Verizon Enterprise 18.3. AT&T Inc. 18.4. Thrive Capital 18.5. Kyndryl 18.6. Torchsec Technologies LLC 18.7. Evolve IP LLC 18.8. Momentum Telecom 18.9. West Unified Communications Services Inc. 18.10. New Horizon Communications 18.11. 8x8 Inc. 18.12. BroadSoft 19. Assumptions & Acronyms Used 20. Research Methodology
Explore Technology Insights
View Reports
Business Cloud VoIP & UC Services Market
