B2B Services Review Platforms Market Outlook (2023 to 2033)

The global B2B services review platforms market was valued at around USD 248 million in 2022, with a CAGR of 13.8% for the next ten years. The market is likely to reach a valuation of USD 1,016.6 million by the end of 2033. Further, the increasing user penetration of the Internet and the development of devices compatible with the Internet is driving the B2B services review platform market.

Report Attributes Details
B2B Services Review Platforms Market (2022A) USD 248 million
Estimated Market Value (2023E) USD 278.3 million
Forecasted Market Value (2033F) USD 1,016.6 million
Global Market Growth Rate (2023 to 2033) 13.8% CAGR
The United States Market Share (2022) 16.5%
Key Companies Covered Agency Vista; Clutch; Agency Spotter; UpCity; HubSpot Agency Directory; G2.com; GoodFirms; Sortlist; CrowdReviews; Procurated; Serv B2B Marketplace; Techreviewer; TheManifest; Reputedfirms; Capterra

Future Market Insights’ analysis reveals that most of the market revenue has grossed from the cloud-based type of B2B services review platforms. On the other hand, the large enterprises segment is projected to be the most significant with a 13% CAGR in a decade starting in 2023.

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Sales Analysis of B2B Services Review Platforms from 2018 to 2022 Vs Market Outlook for 2023 to 2033

The global market for B2B services review platforms marked a CAGR of 13.8% over the last seven years. In 2022, the global market size of B2B services review platforms was valued at USD 248 million and is estimated to reach a valuation of USD 278.3 million in 2023. B2B services review platforms provide an authentic and valid review for business-to-business operations.

The number of users of smartphones and the internet has increased intrinsically over the years, which helped the users to review any kind of product or service easily, which is fueling the growth of the B2B services review platforms market.

Customers nowadays largely rely on reviews and comments to buy a product or avail of a solution from previous users who already have availed of the product or the services. Thus, the B2B services review platform plays a crucial role in deciding consumer behavior toward any type of product or service, which is expected to fuel market expansion in the coming years.

The global B2B services review platforms market is predicted to mark a CAGR of 13.8% and sales worth USD 1,016.6 million by the end of 2033. The United States is projected to continue to be the leading procurer of B2B services review platforms throughout the analysis period accounting for over USD 222.8 million absolute dollar opportunity in the coming 10-year-epoch.

What Factors are Driving the B2B Services Review Platforms Market?

The need for service providers to expand their business and presence in the market is driving the demand for B2B service review platforms. A trusted and verified review of their services and solutions is going to help the enterprises to choose the right service and solution that is projected to fit perfectly in their business model.

Businesses of any size including small, medium, and large enterprises are using B2B services review platforms for branding and spreading their services and solutions. These factors are expected to drive the B2B services review platforms market over the forecasted years.

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Regional-wise Insights

How B2B Services Review Platforms Demand Shapes up North America?

Region North America
Market Share % (2022) 28.8%

The B2B services review platform market in North America was valued at around USD 79.6 million in 2022 and is estimated to reach a valuation of USD 100.2 million in 2023. The significant technological advancement and adoption of new technology is the key factor that is driving the market in North America. The B2B services review platform has anticipated reaching a valuation of USD 360.7 million over the forecast period.

How Asia Pacific is Expected to Perform over the Forecast Period?

Countries Market CAGR % (2023 to 2033)
China 15.5%
India 16.5%

The market in Asia Pacific has anticipated to grow at a notable rate over the forecast period. The B2B services review platforms market in Asia Pacific was valued at around USD 47.7 million in 2022 and is estimated to reach a valuation of more than USD 60.1 million in 2023.

Technological developments in design-related technologies, internet marketing, and promotion, and technology-based solutions are the key factors driving the market in the region.

China holds a significant proportion of the market in the Asia Pacific region. The B2B services review platforms market in China was valued at above USD 16.1 million in 2022 and is estimated to reach a valuation of more than USD 19.8 million in 2023.

According to the China Network Information Centre (CNNIC), there are about 900 million internet users in China with 30.8 hours of average internet usage. The B2B services review platforms market in China is anticipated to reach a valuation of more than USD 67.8 million by the end of the forecast period. Additionally, the market in China is expected to create an absolute dollar opportunity of more than USD 48 million over the 2023 to 2033 period.

How Europe is Going to Perform over the Forecasted Period?

Region CAGR
Europe’s Market Share % (2022) 21.3%
Germany’s Market Share % (2022) 7.6%
The United Kingdom’s Forecast CAGR % 12.3%

The B2B services review platforms market in Europe is anticipated to expand at a modest rate over the forecast period. The market in Europe was valued at more than USD 49.5 million in 2022 and is anticipated to be valued at more than USD 224.1 million by the end of 2033.

The B2B services review platforms market in the United Kingdom was valued at around USD 9.3 million in 2022. According to research, every one in three SMEs in Britain showed sales increase due to customer reviews.

Some of the SMEs state that they have been using software solutions to collect reviews. This has been the key driver for market expansion in the United Kingdom. The B2B service review platforms market in the United Kingdom is forecasted to reach a valuation of more than USD 37.2 million by the end of 2033.

The United Kingdom market for B2B services review platforms is expected to create an absolute dollar opportunity of more than USD 25.9 million over the 2023 to 2033 period.

Country-wise Insights

How does the United States Continue to Dominate the B2B Services Review Platforms Market?

Country The United States
Market Share % (2022) 16.5%

The market in the United States was valued at more than USD 70.4 million in 2022 and is estimated to reach a valuation of USD 88.1 million in 2023. The market in the United States is likely to reach a valuation of more than USD 310.9 million by the end of the forecast period. Moreover, the significant advancement in technology and its fast adoption is the key factor driving the market in the country.

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Category-wise Insights

How is the Demand for B2B Service Review Platforms Shaping Up in Large Enterprises?

Segment Large Enterprises
Market Share % (2022) 61.2%

The B2B services review platforms make it simple for businesses and customers to gather useful information about the solutions and services through verified trusted reviews on the platform. Enterprises need to adopt the latest technology-based solutions and implement them in their business process.

The B2B services review platforms assist companies to find, acquire and manage technological solutions, which help the enterprises to achieve their financial objectives and improve their client and business relationship. The B2B services review platforms offer real-time user reviews, which encourage enterprises to make better choices. Moreover, the large enterprise segment accounted for a CAGR of 26.6% from 2018 to 2022.

How is the Demand for B2B Services Review Platforms Shaping Up in SMEs?

The SMEs segment is anticipated to expand at a notable rate over the forecast period. The rising number of SMEs around the world is the key factor driving revenue growth through SMEs. Also, the B2B services review helps the SMEs to bring technological advances and upgrades in their existing solutions and offerings, which is driving the demand for B2B services, and review platforms among the SMEs.

Competitive Landscape

The key companies operating in the B2B services review platforms market include Agency Vista, Clutch, Agency Spotter, UpCity, HubSpot Agency Directory, G2.com, GoodFirms, Sortlist, CrowdReviews, Procurated, Serv B2B Marketplace, Techreviewer, TheManifest, Reputedfirms, and Capterra.

Recent Developments by Key Providers of B2B Services Review Platforms:

  • In March 2022, G2.com launched G2 Partner Hub. The new G2 Partner Hub is expected to act as a one-stop shop for maximizing its client’s investment in G2. B2B teams can utilize G2's solutions across a variety of functions with the support of its solution-focused library of 40+ software integrations and partnerships, enabling them to operationalize their tools while organizing operations throughout their businesses.
  • In March 2022, HubSpot Agency Directory announced the relaunch of Service Hub. The newly developed Service Hub customer service software, help companies to prioritize the customer experience while providing genuine service. All new tools allow businesses to improve team productivity and connect to the front office while strengthening customer interactions.
  • In February 2022, UpCity redesigned its websites to make it easy for businesses to connect with service providers on UpCity. The new design includes a key feature called ‘UpCity Flair. Flair helps providers stick out on lists by showing icons on the top left of their listings.
  • In December 2021, G2.com launched its new G2 Investor Solutions. The new offering has been built for investors based on first-party user sentiment data sourced from G2’s 60M+ annual software buyers.
  • In October 2020, Agency Vista introduced a new side-by-side Agency comparison feature. The new agency comparison feature allows enterprises to see a side-by-side preview of agencies and companies can compare them in real-time and choose which agency is suitable for their needs.
  • In May 2020, Agency Spotter secured investment from outside to develop its new cloud-based enterprise SpotSource.com. SpotSource.com is designed to change the way Fortune 500 companies perform search, engage and manage their supply chain services. This investment brings Agency Spotter’s total seed raise to USD 230,000.
  • In December 2022, Scoopearth announced that it is ready to introduce its SAAS-based B2B Reviews, Ratings, and e-Commerce Platform.
  • Similarly, recent developments related to companies developing B2B services review platforms have been tracked by the team at Future Market Insights, which is available in the full report.

Key Segments Covered in B2B Services Review Platforms Industry Survey

By Type:

  • On-Premises
  • Cloud-Based

By Application:

  • Large Enterprises
  • SMEs

By Region:

  • North America
  • Latin America
  • Europe
  • Asia Pacific
  • The Middle East & Africa

Frequently Asked Questions

What is the projected CAGR of the B2B Services Review Platforms Market by 2033?

The projected b2b services review platforms market CAGR by 2033 is 13.8%.

What is the projected B2B Services Review Platforms Market value by 2033?

The projected market value by 2033 is USD 1,016.6 million.

What is the Current B2B Services Review Platforms Market Valuation?

The market is estimated to secure a valuation of USD 278.3 million in 2023.

Which Industry is the Key Consumer of the B2B Services Review Platforms Market?

The enterprise industry is the key consumer of the b2b services review platforms market.

Who are the Three Key Players in the B2B Services Review Platforms Market?

Agency Spotter, UpCity, and Clutch are the three key players in the market.

Table of Content
	1. Executive Summary
	2. Market Overview
	3. Market Background
	4. Global Market Analysis 2018 to 2022 and Forecast, 2023 to 2033
	5. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Type
		5.1. On-Premises
		5.2. Cloud-Based
	6. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Application
		6.1. Large Enterprises
		6.2. SMEs
	7. Global Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Region
		7.1. North America
		7.2. Latin America
		7.3. Western Europe
		7.4. Eastern Europe
		7.5. South Asia and Pacific
		7.6. East Asia
		7.7. Middle East and Africa
	8. North America Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country
	9. Latin America Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country
	10. Western Europe Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country
	11. Eastern Europe Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country
	12. South Asia and Pacific Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country
	13. East Asia Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country
	14. Middle East and Africa Market Analysis 2018 to 2022 and Forecast 2023 to 2033, By Country
	15. Key Countries Market Analysis
	16. Market Structure Analysis
	17. Competition Analysis
		17.1. Agency Vista
		17.2. Clutch
		17.3. Agency Spotter
		17.4. UpCity
		17.5. HubSpot Agency Directory
		17.6. G2.com
		17.7. GoodFirms
		17.8. Sortlist
		17.9. CrowdReviews
		17.10. Procurated
		17.11. Serv B2B Marketplace
		17.12. Techreviewer
		17.13. TheManifest
		17.14. Reputedfirms
		17.15. Capterra
	18. Assumptions & Acronyms Used
	19. Research Methodology
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