Global Automation COE Market Outlook 2024 to 2034

The global automation COE market value is estimated to be US$ 560.8 million in 2024. The market is anticipated to advance at a robust CAGR of 41.4% during the projected period. By 2034, the market value is forecast to reach an impressive value of US$ 13,300 million.

Report Attribute Details
Automation COE Market Share (2024) US$ 560.8 million
Market Anticipated Forecast Value (2034) US$ 13,300 million
Market CAGR (2024 to 2034) 41.4%

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Automation COE Market Trends

  • The growing need for well-informed decision-making in business organizations and their processes.
  • Use of automation COE transformation for skill development and empowerment of enterprise employees.
  • Emerging trends in international business dynamics and rapid digital transformation of market operations.

Global Automation COE Market Analysis from 2019 to 2023 Compared to Forecast Outlook

As per analysis, the global market registered a valuation of US$ 82.3 million in 2019. The advent of Industry 4.0, followed by the digitization of business operations during the pandemic, drove the market at 37.2% CAGR from 2019 to 2023. By the end of 2023, the global market value reached US$ 400 million.

Attributes Details
Automation COE Market Size (2019) US$ 82.3 million
Market Size (2023) US$ 400 million
Market (CAGR 2019 to 2023) 37.2%

The sales of automation COE market have increased in recent years due to shifting business trends toward digital platforms such as cloud computing and deep data networks. Also, incorporating COE technology into corporate processes is expected to expand over the coming years with the realization of how strategically important automation is to remain competitive and in line with larger industry developments.

Prominent Factors to Consider for the Growth of Automation COE Market

Automation COEs are appealing in part because of their ability to plan and execute automation projects strategically, making the use of available resources in line with overarching company objectives. Also, the demand for scalability and standardization, along with the need to minimize expenses by eliminating duplicity of undertakings, has popularized the COE in automation.

To facilitate intelligent decision-making processes, organizations across all economies are now making use of enterprise automation systems. By incorporating artificial intelligence and improved data analytics capabilities into automation systems, Automation COE helps enterprises to get valuable insights into the contemporary market.

Establishing the concept of automation COE management offers a chance for staff empowerment as it ensures that workers have the skills necessary to coordinate. It also promotes a culture of continuous learning inside the company's organization by assisting employees to become experts in automation technology.

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Country-wise Insights

The table below provides a glimpse of the promising future projections for automation COE service providers in three top-performing countries. Based on the scale of business, China and the United States acquire more significant shares of the global market due to the implementation of robotics process automation. However, the United Kingdom is expected to record a growth of 39.1% from 2024 to 2034.

Regional Market Comparison CAGR (2024 to 2034)
United States 37.5%
China 38.2%
United Kingdom 39.1%

COE Deployment Strategies are Constantly Evolving in the United States

In the United States, excellence in robotic automation is anticipated to drive the regional automation COE market at 37.5% per year through 2034. Further, the United States automation COE market value is predicted to reach almost US$ 2,400 million by 2034 end.

Automation COE service providers in the United States are involved in creating and using automation solutions that support resilience and business continuity. Automation COEs in the country now act as knowledge centers, keeping abreast of new developments in the industry and assisting companies in promoting creativity and competitiveness.

The United Kingdom is Focusing More on the Development of the COE Framework

In Europe, the growing demand for advanced automation hubs is anticipated to progress the United Kingdom market at 39.1% per year through 2034. By the end of 2034, the total revenue from the adoption of automation COE is predicted to reach nearly US$ 553 million.

In the United Kingdom, several companies take regulatory compliance and efficient risk management solutions into account. So, the establishment of automation excellence hubs is surging in the country to guarantee that strategic automation centers follow industry standards and laws.

China to Remain Ahead in Automation COE Implementation in Asia

The demand for the automation COE market in China is anticipated to rise with 38.2% CAGR from 2024 to 2034. The net valuation of the market is expected to be around US$ 2,100 million during the forecast period.

As the business ecosystem in China has turned agile, interdepartmental cooperation of IT, operations, and business processes center of excellence for automation is getting more adopted. Also, the automation competition center speeds up cross-functional teams’ coordination and proficiency to guarantee that automation solutions meet technical and commercial objectives

Category-wise Insights

Large Enterprises Still Hold a Sizable Share of the Global Market

Over the next ten years, the adoption of automation COE by large enterprises is poised to continue at a CAGR of 37%.

Attributes Details
Top Organization Size Segment Large Enterprises
Market Segment CAGR from 2024 to 2034 37%
Market Segment CAGR from 2019 to 2023 41.2%

Modular automation systems that can adjust to shifting needs and COE best practices are in high demand from large enterprises in this segment. However, the growing adoption of COE for smart manufacturing is expected to strengthen the SME segment through the projected years.

Technology Assessment & Consulting Services Garner Higher Revenue in COE

The COE services segment for technology assessment and consulting to users could progress at 36.8% CAGR through 2034.

Attributes Details
Top Service Type Segment Technology Assessment & Consulting
Market Segment CAGR from 2024 to 2034 36.8%
Market Segment CAGR from 2019 to 2023 41%

Technology assessment and consulting services by COE providers help enterprises streamline automation efforts, making it possible to grow their automation projects effectively and painlessly. Meanwhile, COE services for governance and design & testing are the other two promisingly growing segments in this category.

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Competitive Landscape

Some leading market players hold almost 50% of the global market share, making it noticeably less competitive for new players. The market could remain consolidated during the forecast years as smaller organizations find it difficult to keep up with the quick evolutions and advancements in automation technology. However, federal support in emerging economies of Asia for digital transformation and COE consulting is expected to fragment the market to some extent.

Recent Developments in the Global Automation COE Market

  • In July 2023, Smart Data Solutions Company announced that it was expanding into India by opening a new Center of Excellence in the state of Tamil Nadu. This center represents a significant turning point for SDS, which is an AI-based platform technology business offering interoperability and healthcare process automation solutions. The company services mostly use artificial intelligence, data analytics, and intelligent automation to enhance quality, reduce costs, and simplify workflows of business operations in healthcare sectors. Its platform was created with Java, Python, HTML, and SQL on a scalable, HITRUST-certified, SOC2-compliant architecture, which, in turn, makes new technologies like OCR and robotic process compatible.
  • NICE Ltd. released its robotic process automation (RPA) service in an updated version 7.6 in December 2021. The revised edition includes recommendations for the best-automated procedures based on return on investment and document digitization. In addition to this, it consists of a resource center featuring built-in low-code or no-code shareable resources to help enterprises reduce the time required for process analysis. Other cutting-edge capabilities of the product line help optimize the value of automation projects and increase return on investment for large enterprises.

Key Players Profiled in the Automation COE Market Report

  • SS&C Technologies Holdings, Inc.
  • UiPath, Inc.
  • Automation Anywhere, Inc.
  • Nice Ltd.
  • Help Systems, LLC

Automation COE Market Report Scope

Attribute Details
Estimated Market Size (2024) US$ 560.8 million
Projected Market Size (2034) US$ 13,300 million
Anticipated Growth Rate (2024 to 2034) 41.4%
Forecast Period 2024 to 2034
Historical Data Available for 2019 to 2023
Market Analysis US$ million for Value and Units for Volume
Key Regions Covered North America, Latin America, Europe, Middle East & Africa (MEA), East Asia, South Asia and Oceania
Key Countries Covered United States, Canada, Brazil, Mexico, Germany, Spain, Italy, France, United Kingdom, Russia, China, India, Australia & New Zealand, GCC Countries, and South Africa
Key Segments Covered By Organization Size, Service Type, End User, and Region
Key Companies Profiled SS&C Technologies Holdings, Inc. UiPath, Inc. Automation Anywhere, Inc. Nice Ltd. Help Systems, LLC
Report Coverage Market Forecast, Company Share Analysis, Competition Intelligence, DROT Analysis, Market Dynamics and Challenges, and Strategic Growth Initiatives
Customization & Pricing Available upon Request

Key Segments Covered by Automation COE Industry Survey Report

By Organization Size:

  • Small and Medium Enterprises (SMEs)
  • Large Enterprises

By Service Type:

  • Technology Assessment & Consulting
  • Design & Testing
  • Governance
  • Implementation Support
  • Other Service Types

By End User Verticals:

  • Banking, Finance Services, and Insurance (BFSI) Sector
  • Healthcare & Life Sciences Institutions
  • Manufacturing Industries
  • Information Technology (IT) & IT Excellence Services (ITES)
  • Retail & Consumer Goods Distribution
  • Transportation & Logistics Sector
  • Other End User Verticals

By Region:

  • North America
  • Latin America
  • Europe
  • East Asia
  • South Asia and Pacific
  • The Middle East and Africa (MEA)

Frequently Asked Questions

What is the Growth Outlook of the Automation COE Market?

The global automation COE market is to grow at 41.4% during the forecast period.

What is the Projected Value of the Automation COE Market by 2034?

The global automation COE market is likely to be valued at US$ 13,300 million by 2034.

What was the Historical Size of the Automation COE Market?

The global automation COE market was valued at US$ 400 million in 2023.

Which Country is the Dominant Shareholder in the Global Automation COE Market?

The United States market value is projected to reach US$ 2,400 million by 2034.

What is the Market's Growth Potential in the United Kingdom by 2034?

The United Kingdom is predicted to witness a CAGR of 39.1% through 2034.

Table of Content
1. Executive Summary
    1.1. Global Market Outlook
    1.2. Demand-side Trends
    1.3. Supply-side Trends
    1.4. Technology Roadmap Analysis
    1.5. Analysis and Recommendations
2. Market Overview
    2.1. Market Coverage / Taxonomy
    2.2. Market Definition / Scope / Limitations
3. Market Background
    3.1. Market Dynamics
        3.1.1. Drivers
        3.1.2. Restraints
        3.1.3. Opportunity
        3.1.4. Trends
    3.2. Scenario Forecast
        3.2.1. Demand in Optimistic Scenario
        3.2.2. Demand in Likely Scenario
        3.2.3. Demand in Conservative Scenario
    3.3. Opportunity Map Analysis
    3.4. Investment Feasibility Matrix
    3.5. PESTLE and Porter’s Analysis
    3.6. Regulatory Landscape
        3.6.1. By Key Regions
        3.6.2. By Key Countries
    3.7. Regional Parent Market Outlook
4. Global Market Analysis 2019 to 2023 and Forecast, 2024 to 2034
    4.1. Historical Market Size Value (US$ Million) Analysis, 2019 to 2023
    4.2. Current and Future Market Size Value (US$ Million) Projections, 2024 to 2034
        4.2.1. Y-o-Y Growth Trend Analysis
        4.2.2. Absolute $ Opportunity Analysis
5. Global Market Analysis 2019 to 2023 and Forecast 2024 to 2034, By Organization Size
    5.1. Introduction / Key Findings
    5.2. Historical Market Size Value (US$ Million) Analysis By Organization Size, 2019 to 2023
    5.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By Organization Size, 2024 to 2034
        5.3.1. Large Enterprises
        5.3.2. SMEs
    5.4. Y-o-Y Growth Trend Analysis By Organization Size, 2019 to 2023
    5.5. Absolute $ Opportunity Analysis By Organization Size, 2024 to 2034
6. Global Market Analysis 2019 to 2023 and Forecast 2024 to 2034, By Services
    6.1. Introduction / Key Findings
    6.2. Historical Market Size Value (US$ Million) Analysis By Services, 2019 to 2023
    6.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By Services, 2024 to 2034
        6.3.1. Technology Assessment & Consulting
        6.3.2. Design & Testing
        6.3.3. Governance
        6.3.4. Implementation Support
    6.4. Y-o-Y Growth Trend Analysis By Services, 2019 to 2023
    6.5. Absolute $ Opportunity Analysis By Services, 2024 to 2034
7. Global Market Analysis 2019 to 2023 and Forecast 2024 to 2034, By Vertical
    7.1. Introduction / Key Findings
    7.2. Historical Market Size Value (US$ Million) Analysis By Vertical , 2019 to 2023
    7.3. Current and Future Market Size Value (US$ Million) Analysis and Forecast By Vertical , 2024 to 2034
        7.3.1. BFSI
        7.3.2. Healthcare & Life Sciences
        7.3.3. Manufacturing
        7.3.4. IT & ITES
        7.3.5. Retail & Consumer Goods
        7.3.6. Transportation & Logistics
        7.3.7. Others
    7.4. Y-o-Y Growth Trend Analysis By Vertical , 2019 to 2023
    7.5. Absolute $ Opportunity Analysis By Vertical , 2024 to 2034
8. Global Market Analysis 2019 to 2023 and Forecast 2024 to 2034, By Region
    8.1. Introduction
    8.2. Historical Market Size Value (US$ Million) Analysis By Region, 2019 to 2023
    8.3. Current Market Size Value (US$ Million) Analysis and Forecast By Region, 2024 to 2034
        8.3.1. North America
        8.3.2. Latin America
        8.3.3. Western Europe
        8.3.4. Eastern Europe
        8.3.5. South Asia and Pacific
        8.3.6. East Asia
        8.3.7. Middle East and Africa
    8.4. Market Attractiveness Analysis By Region
9. North America Market Analysis 2019 to 2023 and Forecast 2024 to 2034, By Country
    9.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2019 to 2023
    9.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2024 to 2034
        9.2.1. By Country
            9.2.1.1. USA
            9.2.1.2. Canada
        9.2.2. By Organization Size
        9.2.3. By Services
        9.2.4. By Vertical
    9.3. Market Attractiveness Analysis
        9.3.1. By Country
        9.3.2. By Organization Size
        9.3.3. By Services
        9.3.4. By Vertical
    9.4. Key Takeaways
10. Latin America Market Analysis 2019 to 2023 and Forecast 2024 to 2034, By Country
    10.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2019 to 2023
    10.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2024 to 2034
        10.2.1. By Country
            10.2.1.1. Brazil
            10.2.1.2. Mexico
            10.2.1.3. Rest of Latin America
        10.2.2. By Organization Size
        10.2.3. By Services
        10.2.4. By Vertical
    10.3. Market Attractiveness Analysis
        10.3.1. By Country
        10.3.2. By Organization Size
        10.3.3. By Services
        10.3.4. By Vertical
    10.4. Key Takeaways
11. Western Europe Market Analysis 2019 to 2023 and Forecast 2024 to 2034, By Country
    11.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2019 to 2023
    11.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2024 to 2034
        11.2.1. By Country
            11.2.1.1. Germany
            11.2.1.2. UK
            11.2.1.3. France
            11.2.1.4. Spain
            11.2.1.5. Italy
            11.2.1.6. Rest of Western Europe
        11.2.2. By Organization Size
        11.2.3. By Services
        11.2.4. By Vertical
    11.3. Market Attractiveness Analysis
        11.3.1. By Country
        11.3.2. By Organization Size
        11.3.3. By Services
        11.3.4. By Vertical
    11.4. Key Takeaways
12. Eastern Europe Market Analysis 2019 to 2023 and Forecast 2024 to 2034, By Country
    12.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2019 to 2023
    12.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2024 to 2034
        12.2.1. By Country
            12.2.1.1. Poland
            12.2.1.2. Russia
            12.2.1.3. Czech Republic
            12.2.1.4. Romania
            12.2.1.5. Rest of Eastern Europe
        12.2.2. By Organization Size
        12.2.3. By Services
        12.2.4. By Vertical
    12.3. Market Attractiveness Analysis
        12.3.1. By Country
        12.3.2. By Organization Size
        12.3.3. By Services
        12.3.4. By Vertical
    12.4. Key Takeaways
13. South Asia and Pacific Market Analysis 2019 to 2023 and Forecast 2024 to 2034, By Country
    13.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2019 to 2023
    13.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2024 to 2034
        13.2.1. By Country
            13.2.1.1. India
            13.2.1.2. Bangladesh
            13.2.1.3. Australia
            13.2.1.4. New Zealand
            13.2.1.5. Rest of South Asia and Pacific
        13.2.2. By Organization Size
        13.2.3. By Services
        13.2.4. By Vertical
    13.3. Market Attractiveness Analysis
        13.3.1. By Country
        13.3.2. By Organization Size
        13.3.3. By Services
        13.3.4. By Vertical
    13.4. Key Takeaways
14. East Asia Market Analysis 2019 to 2023 and Forecast 2024 to 2034, By Country
    14.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2019 to 2023
    14.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2024 to 2034
        14.2.1. By Country
            14.2.1.1. China
            14.2.1.2. Japan
            14.2.1.3. South Korea
        14.2.2. By Organization Size
        14.2.3. By Services
        14.2.4. By Vertical
    14.3. Market Attractiveness Analysis
        14.3.1. By Country
        14.3.2. By Organization Size
        14.3.3. By Services
        14.3.4. By Vertical
    14.4. Key Takeaways
15. Middle East and Africa Market Analysis 2019 to 2023 and Forecast 2024 to 2034, By Country
    15.1. Historical Market Size Value (US$ Million) Trend Analysis By Market Taxonomy, 2019 to 2023
    15.2. Market Size Value (US$ Million) Forecast By Market Taxonomy, 2024 to 2034
        15.2.1. By Country
            15.2.1.1. GCC Countries
            15.2.1.2. South Africa
            15.2.1.3. Israel
            15.2.1.4. Rest of MEA
        15.2.2. By Organization Size
        15.2.3. By Services
        15.2.4. By Vertical
    15.3. Market Attractiveness Analysis
        15.3.1. By Country
        15.3.2. By Organization Size
        15.3.3. By Services
        15.3.4. By Vertical
    15.4. Key Takeaways
16. Key Countries Market Analysis
    16.1. USA
        16.1.1. Pricing Analysis
        16.1.2. Market Share Analysis, 2023
            16.1.2.1. By Organization Size
            16.1.2.2. By Services
            16.1.2.3. By Vertical
    16.2. Canada
        16.2.1. Pricing Analysis
        16.2.2. Market Share Analysis, 2023
            16.2.2.1. By Organization Size
            16.2.2.2. By Services
            16.2.2.3. By Vertical
    16.3. Brazil
        16.3.1. Pricing Analysis
        16.3.2. Market Share Analysis, 2023
            16.3.2.1. By Organization Size
            16.3.2.2. By Services
            16.3.2.3. By Vertical
    16.4. Mexico
        16.4.1. Pricing Analysis
        16.4.2. Market Share Analysis, 2023
            16.4.2.1. By Organization Size
            16.4.2.2. By Services
            16.4.2.3. By Vertical
    16.5. Germany
        16.5.1. Pricing Analysis
        16.5.2. Market Share Analysis, 2023
            16.5.2.1. By Organization Size
            16.5.2.2. By Services
            16.5.2.3. By Vertical
    16.6. UK
        16.6.1. Pricing Analysis
        16.6.2. Market Share Analysis, 2023
            16.6.2.1. By Organization Size
            16.6.2.2. By Services
            16.6.2.3. By Vertical
    16.7. France
        16.7.1. Pricing Analysis
        16.7.2. Market Share Analysis, 2023
            16.7.2.1. By Organization Size
            16.7.2.2. By Services
            16.7.2.3. By Vertical
    16.8. Spain
        16.8.1. Pricing Analysis
        16.8.2. Market Share Analysis, 2023
            16.8.2.1. By Organization Size
            16.8.2.2. By Services
            16.8.2.3. By Vertical
    16.9. Italy
        16.9.1. Pricing Analysis
        16.9.2. Market Share Analysis, 2023
            16.9.2.1. By Organization Size
            16.9.2.2. By Services
            16.9.2.3. By Vertical
    16.10. Poland
        16.10.1. Pricing Analysis
        16.10.2. Market Share Analysis, 2023
            16.10.2.1. By Organization Size
            16.10.2.2. By Services
            16.10.2.3. By Vertical
    16.11. Russia
        16.11.1. Pricing Analysis
        16.11.2. Market Share Analysis, 2023
            16.11.2.1. By Organization Size
            16.11.2.2. By Services
            16.11.2.3. By Vertical
    16.12. Czech Republic
        16.12.1. Pricing Analysis
        16.12.2. Market Share Analysis, 2023
            16.12.2.1. By Organization Size
            16.12.2.2. By Services
            16.12.2.3. By Vertical
    16.13. Romania
        16.13.1. Pricing Analysis
        16.13.2. Market Share Analysis, 2023
            16.13.2.1. By Organization Size
            16.13.2.2. By Services
            16.13.2.3. By Vertical
    16.14. India
        16.14.1. Pricing Analysis
        16.14.2. Market Share Analysis, 2023
            16.14.2.1. By Organization Size
            16.14.2.2. By Services
            16.14.2.3. By Vertical
    16.15. Bangladesh
        16.15.1. Pricing Analysis
        16.15.2. Market Share Analysis, 2023
            16.15.2.1. By Organization Size
            16.15.2.2. By Services
            16.15.2.3. By Vertical
    16.16. Australia
        16.16.1. Pricing Analysis
        16.16.2. Market Share Analysis, 2023
            16.16.2.1. By Organization Size
            16.16.2.2. By Services
            16.16.2.3. By Vertical
    16.17. New Zealand
        16.17.1. Pricing Analysis
        16.17.2. Market Share Analysis, 2023
            16.17.2.1. By Organization Size
            16.17.2.2. By Services
            16.17.2.3. By Vertical
    16.18. China
        16.18.1. Pricing Analysis
        16.18.2. Market Share Analysis, 2023
            16.18.2.1. By Organization Size
            16.18.2.2. By Services
            16.18.2.3. By Vertical
    16.19. Japan
        16.19.1. Pricing Analysis
        16.19.2. Market Share Analysis, 2023
            16.19.2.1. By Organization Size
            16.19.2.2. By Services
            16.19.2.3. By Vertical
    16.20. South Korea
        16.20.1. Pricing Analysis
        16.20.2. Market Share Analysis, 2023
            16.20.2.1. By Organization Size
            16.20.2.2. By Services
            16.20.2.3. By Vertical
    16.21. GCC Countries
        16.21.1. Pricing Analysis
        16.21.2. Market Share Analysis, 2023
            16.21.2.1. By Organization Size
            16.21.2.2. By Services
            16.21.2.3. By Vertical
    16.22. South Africa
        16.22.1. Pricing Analysis
        16.22.2. Market Share Analysis, 2023
            16.22.2.1. By Organization Size
            16.22.2.2. By Services
            16.22.2.3. By Vertical
    16.23. Israel
        16.23.1. Pricing Analysis
        16.23.2. Market Share Analysis, 2023
            16.23.2.1. By Organization Size
            16.23.2.2. By Services
            16.23.2.3. By Vertical
17. Market Structure Analysis
    17.1. Competition Dashboard
    17.2. Competition Benchmarking
    17.3. Market Share Analysis of Top Players
        17.3.1. By Regional
        17.3.2. By Organization Size
        17.3.3. By Services
        17.3.4. By Vertical
18. Competition Analysis
    18.1. Competition Deep Dive
        18.1.1. SS&C Technologies Holdings, Inc.
            18.1.1.1. Overview
            18.1.1.2. Product Portfolio
            18.1.1.3. Profitability by Market Segments
            18.1.1.4. Sales Footprint
            18.1.1.5. Strategy Overview
                18.1.1.5.1. Marketing Strategy
        18.1.2. UiPath, Inc.
            18.1.2.1. Overview
            18.1.2.2. Product Portfolio
            18.1.2.3. Profitability by Market Segments
            18.1.2.4. Sales Footprint
            18.1.2.5. Strategy Overview
                18.1.2.5.1. Marketing Strategy
        18.1.3. Automation Anywhere, Inc.
            18.1.3.1. Overview
            18.1.3.2. Product Portfolio
            18.1.3.3. Profitability by Market Segments
            18.1.3.4. Sales Footprint
            18.1.3.5. Strategy Overview
                18.1.3.5.1. Marketing Strategy
        18.1.4. Nice Ltd.
            18.1.4.1. Overview
            18.1.4.2. Product Portfolio
            18.1.4.3. Profitability by Market Segments
            18.1.4.4. Sales Footprint
            18.1.4.5. Strategy Overview
                18.1.4.5.1. Marketing Strategy
        18.1.5. HelpSystems, LLC
            18.1.5.1. Overview
            18.1.5.2. Product Portfolio
            18.1.5.3. Profitability by Market Segments
            18.1.5.4. Sales Footprint
            18.1.5.5. Strategy Overview
                18.1.5.5.1. Marketing Strategy
        18.1.6. Nintex, Inc.
            18.1.6.1. Overview
            18.1.6.2. Product Portfolio
            18.1.6.3. Profitability by Market Segments
            18.1.6.4. Sales Footprint
            18.1.6.5. Strategy Overview
                18.1.6.5.1. Marketing Strategy
        18.1.7. Verint Systems, Inc.
            18.1.7.1. Overview
            18.1.7.2. Product Portfolio
            18.1.7.3. Profitability by Market Segments
            18.1.7.4. Sales Footprint
            18.1.7.5. Strategy Overview
                18.1.7.5.1. Marketing Strategy
        18.1.8. Cigniti Technologies Limited
            18.1.8.1. Overview
            18.1.8.2. Product Portfolio
            18.1.8.3. Profitability by Market Segments
            18.1.8.4. Sales Footprint
            18.1.8.5. Strategy Overview
                18.1.8.5.1. Marketing Strategy
        18.1.9. Digital Workforce Services Plc
            18.1.9.1. Overview
            18.1.9.2. Product Portfolio
            18.1.9.3. Profitability by Market Segments
            18.1.9.4. Sales Footprint
            18.1.9.5. Strategy Overview
                18.1.9.5.1. Marketing Strategy
        18.1.10. Fastpath Solutions, LLC
            18.1.10.1. Overview
            18.1.10.2. Product Portfolio
            18.1.10.3. Profitability by Market Segments
            18.1.10.4. Sales Footprint
            18.1.10.5. Strategy Overview
                18.1.10.5.1. Marketing Strategy
19. Assumptions & Acronyms Used
20. Research Methodology
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