The global Audio Communication Monitoring Market is estimated at USD 2,070.2 million in 2023 and is expected to surge at a CAGR of 16.6% to close in on a valuation of USD 9,643.7 million by 2033.
| Attribute | Details |
|---|---|
| Audio Communication Monitoring Market Size (2023) | USD 2,070.2 million |
| Sales Forecast for Audio Communication Monitoring Devices (2033) | USD 9,643.7 million |
| Global Market Growth Rate (2023 to 2033) | 16.6% CAGR |
| Share of Top 5 Audio Communication Monitoring System Providers | 55% |
Audio communication monitoring accounts for around 10% share of the global voice communication market. Demand for call recording solutions is likely to increase at a CAGR of 15% over the assessment period of 2023 to 2033.
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Audio Communication - A Significant Technology for Companies to Remain Competitive
The market value of audio communication monitoring systems registered around 14.5% CAGR historically from 2018 to 2022. Businesses are slowly discovering the need of being able to monitor and maintain audio monitoring capability centrally as audio communication technology becomes increasingly coupled with network management and IT infrastructure.
Audio communication monitoring systems analyze conversations and find structures in interactions, and provide insights to clients. Audio communication technology is used to extract important business intelligence data to relate it to the strategy for making strategic decisions for the company.
Audio communication monitoring solutions generally revolve around the call recording feature. The recording, processing, and then analysis are all part of the audio communication monitoring system market. Companies are also requesting audio communication monitoring as a result of the introduction of enhanced governance, risk, and compliance frameworks that they must adhere to.
Growing requirement for real-time analytics from call logs and communication data as well as the conversion of that data into proper formats across the business is fueling the expansion of the audio communication monitoring system market. Additionally, these solutions lower early acquisition and maintenance costs, resulting in increased demand from SMBs, which is fueling global market expansion.
Listening to live calls takes time and necessitates additional time for supervision and administration; hence, the growing adoption of communications monitors in network management software is another key reason influencing the market growth.
Moreover, as more high-tech options become available, the risk of cybercrime, telemarketing fraud, and phone hacking has increased significantly.
Audio communication monitoring devices have become increasingly popular in recent years as a means of monitoring and controlling such crimes. Implementation by law enforcement agencies has accelerated the market growth.
The main customers of audio communication monitoring platforms are BPOs and call centers. The global audio communication monitoring market is forecast to expand rapidly at a CAGR of around 16.6% over the forecast period of 2023 to 2033.
Rising Adoption of Network Management Software Driving Market Growth in North America
The North America audio communication monitoring market is expected to witness the highest growth in the global market owing to efficient network management and the increasing number of operating BPOs in the region.
The presence of a high number of businesses, an increase in ICT spending, and increased usage of advanced analytical solutions to improve customer service are expected to boost the market expansion of audio communication monitoring systems and services. North America accounted for a market share of 28.1% in 2022.
End Users in the United States Prefer Advanced Audio Communication Technologies
The United States audio communication monitoring market is considered a leading market due to increased expenditure, rising use of audio communication technologies, and rapid expansion of companies researching the use of AI and NLP technologies for diverse applications.
In its commercial institutions and other verticals, United States businesses have widely used AI and NLP technology, enabling them to better cater to consumers and continue to accelerate corporate operations. The country has adequate systems, inventions, and activities needed to turn audio communication monitoring solutions into reliable solutions with novel features.
Development of advanced technologies for capable individuals and operational processes as well as network management across numerous industrial verticals is influencing the adoption of audio communication monitoring systems in the country. United States accounted for a market share of 18.2% in 2022.
Growing Need for Audio Communication Monitoring Devices from Customer Support Vendors
Demand for audio communication monitoring solutions in China is projected to expand due to increased competition among customer support vendors. In addition, massive target groups resulting from the large population in China are boosting the need for audio communication monitoring solutions to keep adequate records.
Because of its developing e-commerce sector, the market in China is expected to drive the need for audio communication monitoring devices. The market in China is anticipated to grow at a CAGR of 18.8%.
Call Recording Solutions to Hold the Highest Market Share
On the basis of component, the market for audio communication monitoring equipment is segmented into solutions and services. The solutions segment is further divided into quality analysis, audio loudness, metering and monitoring call recording, and others.
Call recording and analysis are important procedures in BPO companies, and an increase in the number of working BPOs is expected to fuel the consumption of communications monitors.
Rise in Tele Fraudulent Activities Driving Demand from Law Enforcement Agencies
The necessity for government and law enforcement agencies to detect and monitor illegal activities such as trafficking in human beings, drug smuggling, terrorist acts, piracy, pornography, scams, and other risks to physical safety and national defense is credited to the growth of the communications monitor market.
Mobile phones, smartphones, mics, and RF interfaces are among the gadgets used by law enforcement organizations to listen in on criminals. Multichannel tracking entails using an audio connection surveillance portfolio to continually supply features like loudness logging, Dolby decoding, and touchscreens, as well as meeting the needs of a variety of different timecodes.
Companies have become capable of capturing every call using telephony and VoIP recording thanks to network management software solutions. These systems enable a clearer view of all forms of attacks and occurrences to the Public Safety Answering Point (PSAP), the automotive industry, and other public authorities.
Audio communication monitoring has made police prosecutions easier since law enforcement officers can utilize the internet and manage their PCs with their voices, resulting in content receiving commands much faster via speech over the internet, enhancing the efficiency of police officers in a crisis situation.
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Growing strategic partnerships and collaborations between audio communication monitoring solution providers and organizations are expected to increase market growth potential. Similarly, audio communication monitoring service providers are concentrating on integrating modern technology and network management software into real-time communication analysis.
| Attribute | Details |
|---|---|
| Forecast Period | 2023 to 2033 |
| Historical Data Available for | 2018 to 2022 |
| Market Analysis | Value in USD million |
| Key Regions Covered | North America; Latin America; Europe; East Asia; South Asia & Pacific; Middle East & Africa |
| Key Countries Covered | United States, Canada, Brazil, Mexico, Germany, United Kingdom, France, Spain, Italy, Poland, Russia, Czech Republic, Romania, India, Bangladesh, Australia, New Zealand, China, Japan, South Korea, GCC Countries, South Africa, Israel |
| Key Market Segments Covered | Component, Industry, Enterprise Type, Application, Region |
| Key Companies Profiled | AudioCodes Ltd.; Behavox Ltd.; Avaya Inc.; Cisco Systems, Inc.; Enghouse Interactive Inc.; NICE Systems Ltd.; Nuance Communication, Inc.; Tata Communications Ltd.; Intelligent Voice; Nectar Services Corporation; Fonetic; Ameyo |
| Customization & Pricing | Available upon Request |
The market is expected to register a CAGR of 16.6% through 2033.
The global sales on an average exhibited a y-o-y increment of 14.5% from 2018 to 2022.
North America, with 28.1% market share in 2022, is projected to maintain its dominance.
China may expand at 18.8% CAGR until 2033.
The share of top 5 companies, with 55% market share in 2022, could drop down toward 2033.
| Market Estimated Size in 2024 | USD 12.3 billion |
|---|---|
| Projected Market Size in 2034 | USD 121 billion |
| Value-based CAGR (2024 to 2034) | 25.6% |
| Market Value (2023) | USD 9,324.4 million |
|---|---|
| Market Expected Value (2033) | USD 363,320.9 million |
| Market Projected CAGR (2023 to 2033) | 44.2% |
| Market Valuation (2023) | USD 8.01 billion |
|---|---|
| Market Valuation (2033) | USD 17.78 billion |
| Market CAGR (2023 to 2033) | 8.3% |
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Audio Communication Monitoring Market
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